Re: Fork n' Film Reservation - Exciting Update

Thank you for your response and thank you for understanding my frustration. I have unfortunately heard this same response from multiple people about flagging it and escalating it over the last 3 months and have not seen any movement. I really hope to get a refund ASAP. Thank you! 

Sal

On Mon, Mar 16, 2026, 12:55 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Sal,

Thank you for your response, and I hear you loud and clear. I am so incredibly sorry that you have been waiting since December - you are absolutely right that three months is far too long, and I completely understand your frustration.

Please know that we are working through our refund queue as quickly as possible, but I am personally stepping in to expedite this for you right now. I have flagged your request with our finance leadership as a top priority to ensure it is pulled from the queue and finalized immediately.

I am committed to getting this resolved for you so you don't have to keep checking in. I will touch base with you the very moment I have a confirmation receipt in hand.

Thank you so much for your continued patience while I push this through.

Warm regards,

Sam

Customer Support

On Thu, Mar 12, 2026 at 1:09 AM Salvador Chávez <chavez1359@gmail.com> wrote:

Thank you for your response. I have been asking for a refund since December. Is there any way to escalate this? I understand that you are processing several requests but 3 months is a long time.

Thank you for your attention to this matter,

Sal

On Wed, Mar 4, 2026 at 11:42 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Salvador,

Thank you so much for your incredibly kind and patient spirit while we work through this; we truly appreciate you.

I want to let you know that I am looking into this for you right now. There is nothing more you need to do on your end, as I am escalating this immediately to ensure it gets the priority attention it deserves.

I’ll be keeping a very close eye on it and will reach back out to you the very moment I have an update. Thank you again for sticking with us!

Warm regards,

Sam

Customer Support

On Tue, Mar 3, 2026 at 11:37 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hello,

Just wanting to circle back and see if there is any update or anything I can do on my end. Thank you! 

On Wed, Jan 21, 2026, 5:48 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Thank you for the update, Liz, I really appreciate it!

On Wed, Jan 21, 2026 at 5:39 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Salvador,

Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,

Liz

On Tue, Jan 6, 2026 at 2:59 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hello,

I hope all is well. I wanted to circle back to your message from last month and see if there were any updates regarding my 2 refunds. Please let me know if anything needs to be done on my end. Thank you! 

On Thu, Dec 18, 2025, 9:07 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi,

Thank you so much for your message, and I want to sincerely apologize again for the cancellation of your event. We completely understand your decision to request a refund, and we’re truly sorry we weren’t able to reschedule you at this time.

Our team is currently managing a high volume of calls and emails, so refunds are taking longer than usual to process. That said, we’ve flagged your request and will stay in touch with updates along the way.

We genuinely appreciate your support and hope to welcome you back for a future Fork N Film experience when the timing feels right.

Best,
Amanda

On Wed, Dec 17, 2025 at 6:58 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Thank you, a refund would be great. I appreciate your help! 

On Wed, Dec 17, 2025, 6:48 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Salvador,

Adding on to my last email, if you decide to change your mind and would like to reschedule instead, please let me know. I can take care of the rescheduling for you and provide a complimentary VIP upgrade for the inconvenience.

Warm regards,

Liz

On Wed, Dec 17, 2025 at 6:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Salvador,

My apologies for the lack of contact. I will make sure you are kept updated on the status of both of these events.

I am putting in your refund requests now. Please be aware that we are currently managing a high volume of inquiries, so the process may take longer than usual. However, due to the inconvenience you've experienced, I am flagging your request and placing you on our priority list to ensure your refund is processed more quickly.

I will continue to send you updates as I have them.

Warm regards,

Liz

On Wed, Dec 17, 2025 at 6:24 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hi Liz,

Thank you so much for responding, you are the first person I hear back from in over one month of trying to contact forknfilm.

I would like a refund for this coming event.

The other event was on 

11/2/25 @ 6:30pm The Nightmare Before Christmas: San Francisco

November 2, 2025, 6:30 – 8:30 PM

Grand Bay Hotel San Francisco, 223 Twin Dolphin Dr, Redwood City, CA 94065, USA

11/2/25 @ 6:30pm The Nightmare Before Christmas: San Francisco  November 2, 2025, 6:30 – 8:30 PM  Grand Bay Hotel San Francisco, 223 Twin Dolphin Dr, Redwood City, CA 94065,

And I also need a refund for this. Thank you. 

On Wed, Dec 17, 2025, 5:16 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Salvador,

I am truly sorry about the change in date and the frustration this has caused. I understand you need a refund or credit.

Let me know if you would like a coupon code and I can make that right away and send it to you. If you would prefer a refund, let me know so I can put in a refund request.

Regarding the other event, can you let me know what this is regarding so I can look into it and best assist you.

Warm regards,
Liz

On Wed, Dec 17, 2025 at 3:50 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hi,

This is way too far and I will not be able to attend. I need a refund or credit. 

I have also been trying to contact you multiple times regarding another event and have not heard back. I am extremely disappointed and frustrated. 

Please contact me as soon as possible. Thank you. 

On Wed, Dec 17, 2025, 1:22 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. We can't wait to welcome you to Fork n' Film on December 20th at 1:30PM! Doors will open at 12:00PM and a cash bar will be availble for you to‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Exciting Update Dear Fork n’ Film Guests,   We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf.   We can't wait to welcome you to Fork n' Film on December 20th at 1:30PM! Doors will open at 12:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 1:30PM sharp and late guests will be turned away.   We are also happy to share that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!   We look forward to seeing you soon. Have a wonderful day!   Warm regards, The Fork n' Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello,

I apologize for continuing to follow up, but I have not received an update in two months. Please let me know what needs to be done on my end in order to receive a refund.

At this point, I have been waiting for approx 6 months and will even take credit because I am growing more and more frustrated and disappointed with this situation.

Thank you.

On Tue, Mar 17, 2026 at 12:07 AM Salvador Chávez <chavez1359@gmail.com> wrote:

Thank you for your response and thank you for understanding my frustration. I have unfortunately heard this same response from multiple people about flagging it and escalating it over the last 3 months and have not seen any movement. I really hope to get a refund ASAP. Thank you! 

Sal

On Mon, Mar 16, 2026, 12:55 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Sal,

Thank you for your response, and I hear you loud and clear. I am so incredibly sorry that you have been waiting since December - you are absolutely right that three months is far too long, and I completely understand your frustration.

Please know that we are working through our refund queue as quickly as possible, but I am personally stepping in to expedite this for you right now. I have flagged your request with our finance leadership as a top priority to ensure it is pulled from the queue and finalized immediately.

I am committed to getting this resolved for you so you don't have to keep checking in. I will touch base with you the very moment I have a confirmation receipt in hand.

Thank you so much for your continued patience while I push this through.

Warm regards,

Sam

Customer Support

On Thu, Mar 12, 2026 at 1:09 AM Salvador Chávez <chavez1359@gmail.com> wrote:

Thank you for your response. I have been asking for a refund since December. Is there any way to escalate this? I understand that you are processing several requests but 3 months is a long time.

Thank you for your attention to this matter,

Sal

On Wed, Mar 4, 2026 at 11:42 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Salvador,

Thank you so much for your incredibly kind and patient spirit while we work through this; we truly appreciate you.

I want to let you know that I am looking into this for you right now. There is nothing more you need to do on your end, as I am escalating this immediately to ensure it gets the priority attention it deserves.

I’ll be keeping a very close eye on it and will reach back out to you the very moment I have an update. Thank you again for sticking with us!

Warm regards,

Sam

Customer Support

On Tue, Mar 3, 2026 at 11:37 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hello,

Just wanting to circle back and see if there is any update or anything I can do on my end. Thank you! 

On Wed, Jan 21, 2026, 5:48 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Thank you for the update, Liz, I really appreciate it!

On Wed, Jan 21, 2026 at 5:39 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Salvador,

Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,

Liz

On Tue, Jan 6, 2026 at 2:59 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hello,

I hope all is well. I wanted to circle back to your message from last month and see if there were any updates regarding my 2 refunds. Please let me know if anything needs to be done on my end. Thank you! 

On Thu, Dec 18, 2025, 9:07 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi,

Thank you so much for your message, and I want to sincerely apologize again for the cancellation of your event. We completely understand your decision to request a refund, and we’re truly sorry we weren’t able to reschedule you at this time.

Our team is currently managing a high volume of calls and emails, so refunds are taking longer than usual to process. That said, we’ve flagged your request and will stay in touch with updates along the way.

We genuinely appreciate your support and hope to welcome you back for a future Fork N Film experience when the timing feels right.

Best,
Amanda

On Wed, Dec 17, 2025 at 6:58 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Thank you, a refund would be great. I appreciate your help! 

On Wed, Dec 17, 2025, 6:48 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Salvador,

Adding on to my last email, if you decide to change your mind and would like to reschedule instead, please let me know. I can take care of the rescheduling for you and provide a complimentary VIP upgrade for the inconvenience.

Warm regards,

Liz

On Wed, Dec 17, 2025 at 6:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Salvador,

My apologies for the lack of contact. I will make sure you are kept updated on the status of both of these events.

I am putting in your refund requests now. Please be aware that we are currently managing a high volume of inquiries, so the process may take longer than usual. However, due to the inconvenience you've experienced, I am flagging your request and placing you on our priority list to ensure your refund is processed more quickly.

I will continue to send you updates as I have them.

Warm regards,

Liz

On Wed, Dec 17, 2025 at 6:24 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hi Liz,

Thank you so much for responding, you are the first person I hear back from in over one month of trying to contact forknfilm.

I would like a refund for this coming event.

The other event was on 

11/2/25 @ 6:30pm The Nightmare Before Christmas: San Francisco

November 2, 2025, 6:30 – 8:30 PM

Grand Bay Hotel San Francisco, 223 Twin Dolphin Dr, Redwood City, CA 94065, USA

11/2/25 @ 6:30pm The Nightmare Before Christmas: San Francisco  November 2, 2025, 6:30 – 8:30 PM  Grand Bay Hotel San Francisco, 223 Twin Dolphin Dr, Redwood City, CA 94065,

And I also need a refund for this. Thank you. 

On Wed, Dec 17, 2025, 5:16 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Salvador,

I am truly sorry about the change in date and the frustration this has caused. I understand you need a refund or credit.

Let me know if you would like a coupon code and I can make that right away and send it to you. If you would prefer a refund, let me know so I can put in a refund request.

Regarding the other event, can you let me know what this is regarding so I can look into it and best assist you.

Warm regards,
Liz

On Wed, Dec 17, 2025 at 3:50 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hi,

This is way too far and I will not be able to attend. I need a refund or credit. 

I have also been trying to contact you multiple times regarding another event and have not heard back. I am extremely disappointed and frustrated. 

Please contact me as soon as possible. Thank you. 

On Wed, Dec 17, 2025, 1:22 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. We can't wait to welcome you to Fork n' Film on December 20th at 1:30PM! Doors will open at 12:00PM and a cash bar will be availble for you to‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Exciting Update Dear Fork n’ Film Guests,   We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf.   We can't wait to welcome you to Fork n' Film on December 20th at 1:30PM! Doors will open at 12:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 1:30PM sharp and late guests will be turned away.   We are also happy to share that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!   We look forward to seeing you soon. Have a wonderful day!   Warm regards, The Fork n' Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello,

I apologize for continuing to follow up, but I have not received an update in three months. Please let me know what needs to be done on my end in order to receive a refund.

At this point, I have been waiting for approx 7 months and will even take credit because I am growing more and more frustrated and disappointed with this situation.

Thank you.

On Tue, May 12, 2026, 11:02 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hello,

I apologize for continuing to follow up, but I have not received an update in two months. Please let me know what needs to be done on my end in order to receive a refund.

At this point, I have been waiting for approx 6 months and will even take credit because I am growing more and more frustrated and disappointed with this situation.

Thank you.

On Tue, Mar 17, 2026 at 12:07 AM Salvador Chávez <chavez1359@gmail.com> wrote:

Thank you for your response and thank you for understanding my frustration. I have unfortunately heard this same response from multiple people about flagging it and escalating it over the last 3 months and have not seen any movement. I really hope to get a refund ASAP. Thank you! 

Sal

On Mon, Mar 16, 2026, 12:55 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Sal,

Thank you for your response, and I hear you loud and clear. I am so incredibly sorry that you have been waiting since December - you are absolutely right that three months is far too long, and I completely understand your frustration.

Please know that we are working through our refund queue as quickly as possible, but I am personally stepping in to expedite this for you right now. I have flagged your request with our finance leadership as a top priority to ensure it is pulled from the queue and finalized immediately.

I am committed to getting this resolved for you so you don't have to keep checking in. I will touch base with you the very moment I have a confirmation receipt in hand.

Thank you so much for your continued patience while I push this through.

Warm regards,

Sam

Customer Support

On Thu, Mar 12, 2026 at 1:09 AM Salvador Chávez <chavez1359@gmail.com> wrote:

Thank you for your response. I have been asking for a refund since December. Is there any way to escalate this? I understand that you are processing several requests but 3 months is a long time.

Thank you for your attention to this matter,

Sal

On Wed, Mar 4, 2026 at 11:42 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Salvador,

Thank you so much for your incredibly kind and patient spirit while we work through this; we truly appreciate you.

I want to let you know that I am looking into this for you right now. There is nothing more you need to do on your end, as I am escalating this immediately to ensure it gets the priority attention it deserves.

I’ll be keeping a very close eye on it and will reach back out to you the very moment I have an update. Thank you again for sticking with us!

Warm regards,

Sam

Customer Support

On Tue, Mar 3, 2026 at 11:37 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hello,

Just wanting to circle back and see if there is any update or anything I can do on my end. Thank you! 

On Wed, Jan 21, 2026, 5:48 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Thank you for the update, Liz, I really appreciate it!

On Wed, Jan 21, 2026 at 5:39 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Salvador,

Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund.

Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,

Liz

On Tue, Jan 6, 2026 at 2:59 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hello,

I hope all is well. I wanted to circle back to your message from last month and see if there were any updates regarding my 2 refunds. Please let me know if anything needs to be done on my end. Thank you! 

On Thu, Dec 18, 2025, 9:07 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi,

Thank you so much for your message, and I want to sincerely apologize again for the cancellation of your event. We completely understand your decision to request a refund, and we’re truly sorry we weren’t able to reschedule you at this time.

Our team is currently managing a high volume of calls and emails, so refunds are taking longer than usual to process. That said, we’ve flagged your request and will stay in touch with updates along the way.

We genuinely appreciate your support and hope to welcome you back for a future Fork N Film experience when the timing feels right.

Best,
Amanda

On Wed, Dec 17, 2025 at 6:58 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Thank you, a refund would be great. I appreciate your help! 

On Wed, Dec 17, 2025, 6:48 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Salvador,

Adding on to my last email, if you decide to change your mind and would like to reschedule instead, please let me know. I can take care of the rescheduling for you and provide a complimentary VIP upgrade for the inconvenience.

Warm regards,

Liz

On Wed, Dec 17, 2025 at 6:46 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Salvador,

My apologies for the lack of contact. I will make sure you are kept updated on the status of both of these events.

I am putting in your refund requests now. Please be aware that we are currently managing a high volume of inquiries, so the process may take longer than usual. However, due to the inconvenience you've experienced, I am flagging your request and placing you on our priority list to ensure your refund is processed more quickly.

I will continue to send you updates as I have them.

Warm regards,

Liz

On Wed, Dec 17, 2025 at 6:24 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hi Liz,

Thank you so much for responding, you are the first person I hear back from in over one month of trying to contact forknfilm.

I would like a refund for this coming event.

The other event was on 

11/2/25 @ 6:30pm The Nightmare Before Christmas: San Francisco

November 2, 2025, 6:30 – 8:30 PM

Grand Bay Hotel San Francisco, 223 Twin Dolphin Dr, Redwood City, CA 94065, USA

11/2/25 @ 6:30pm The Nightmare Before Christmas: San Francisco  November 2, 2025, 6:30 – 8:30 PM  Grand Bay Hotel San Francisco, 223 Twin Dolphin Dr, Redwood City, CA 94065,

And I also need a refund for this. Thank you. 

On Wed, Dec 17, 2025, 5:16 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Salvador,

I am truly sorry about the change in date and the frustration this has caused. I understand you need a refund or credit.

Let me know if you would like a coupon code and I can make that right away and send it to you. If you would prefer a refund, let me know so I can put in a refund request.

Regarding the other event, can you let me know what this is regarding so I can look into it and best assist you.

Warm regards,
Liz

On Wed, Dec 17, 2025 at 3:50 PM Salvador Chávez <chavez1359@gmail.com> wrote:

Hi,

This is way too far and I will not be able to attend. I need a refund or credit. 

I have also been trying to contact you multiple times regarding another event and have not heard back. I am extremely disappointed and frustrated. 

Please contact me as soon as possible. Thank you. 

On Wed, Dec 17, 2025, 1:22 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf. We can't wait to welcome you to Fork n' Film on December 20th at 1:30PM! Doors will open at 12:00PM and a cash bar will be availble for you to‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Exciting Update Dear Fork n’ Film Guests,   We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring Elf.   We can't wait to welcome you to Fork n' Film on December 20th at 1:30PM! Doors will open at 12:00PM and a cash bar will be availble for you to enjoy before the film. The show will begin at 1:30PM sharp and late guests will be turned away.   We are also happy to share that this weekend's event will take place at 562 Bridgeway, Sausalito, CA 94965. It's an amazing venue that we cannot wait to share with you!   We look forward to seeing you soon. Have a wonderful day!   Warm regards, The Fork n' Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.