Re: Refund

Thank you for getting back to me. I understand you have a small team. I also want to say I think this is such a great idea and I love Fork n' Film. I can't tell you how sad I was when I heard it was cancelled. I am excited for my next opportunity to come by and see a show. 

On Fri, Dec 12, 2025 at 12:01 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Alexis,

Thank you for reaching out, and I sincerely apologize that you didn’t receive a call back after the November 1st Ratatouille cancellation. I completely understand how frustrating that must have been.

We did see that you requested a refund, and I want you to know that we are a small team doing our very best to work through all refund requests as quickly as possible. Your request is still active in our system, and I’ve gone ahead and flagged it again for our team.

If you have any questions or if you’d prefer to explore rescheduling options instead, I’m here to help.

Best,
Amanda

On Thu, Dec 11, 2025 at 10:56 AM alexis guy <lextaylor46@gmail.com> wrote:

Good afternoon,

My name is Alexis Guy. I had a reservation for the November 1st fork and film Ratatouille show that was unfortunately canceled. I left a message for your team and never got a call back about going over moving forward and next steps. Please feel free to reach out at your earliest convenience. 

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Good afternoon,

I was just following up the refund for the show back from November 2025. It ended up being cancelled. 

On Sun, Dec 14, 2025 at 9:21 PM alexis guy <lextaylor46@gmail.com> wrote:

Thank you for getting back to me. I understand you have a small team. I also want to say I think this is such a great idea and I love Fork n' Film. I can't tell you how sad I was when I heard it was cancelled. I am excited for my next opportunity to come by and see a show. 

On Fri, Dec 12, 2025 at 12:01 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Alexis,

Thank you for reaching out, and I sincerely apologize that you didn’t receive a call back after the November 1st Ratatouille cancellation. I completely understand how frustrating that must have been.

We did see that you requested a refund, and I want you to know that we are a small team doing our very best to work through all refund requests as quickly as possible. Your request is still active in our system, and I’ve gone ahead and flagged it again for our team.

If you have any questions or if you’d prefer to explore rescheduling options instead, I’m here to help.

Best,
Amanda

On Thu, Dec 11, 2025 at 10:56 AM alexis guy <lextaylor46@gmail.com> wrote:

Good afternoon,

My name is Alexis Guy. I had a reservation for the November 1st fork and film Ratatouille show that was unfortunately canceled. I left a message for your team and never got a call back about going over moving forward and next steps. Please feel free to reach out at your earliest convenience. 

Sent from Samsung Galaxy smartphone.
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Hi Alexis,

Thank you so much for providing those details!

I’m happy to let you know that I’ve successfully located the reservation under your mom, Natalie’s information. Thank you for being so patient with me while I looked into this for you.

Because it has been quite a while since the original purchase, I have officially escalated this to our billing department to ensure the refund is prioritized and handled correctly.

While we wait for that to process, we would love to make things right and welcome you all back to a future show free of charge - with a VIP upgrade included for all of the trouble you’ve experienced. We want to make sure your next visit is absolutely perfect!

I’ll keep a close eye on the refund status and will touch base as soon as I have an update from our billing team.

Warm regards,
Sam 

Customer Support

On Wed, Feb 25, 2026 at 5:29 PM alexis guy <lextaylor46@gmail.com> wrote:

The reservation is under my mom's name/email:

nattie.guy@gmail.com

Natalie Guy or Lexie/Alexis Guy

Sent from Samsung Galaxy smartphone.
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---

From: Fork Film <newyork@forknfilm.com>
Sent: Wednesday, February 25, 2026 2:29:23 PM
To: alexis guy <lextaylor46@gmail.com>
Subject: Re: Refund

 

Hi Alexis,

I'm currently looking into the status of your refund, but I'm having some trouble locating your invoice in our system. Could you please let me know if your reservation was booked under the email address you are currently using, or if it might be under a different one?

Once I can locate the correct invoice, I'll be able to check on that refund for you.

Warm Regards,

Sam

Customer Support

On Fri, Feb 20, 2026 at 2:34 PM alexis guy <lextaylor46@gmail.com> wrote:

I tried calling and it did not go through. 

On Fri, Feb 20, 2026 at 3:33 PM alexis guy <lextaylor46@gmail.com> wrote:

Good afternoon,

I was just following up the refund for the show back from November 2025. It ended up being cancelled. 

On Sun, Dec 14, 2025 at 9:21 PM alexis guy <lextaylor46@gmail.com> wrote:

Thank you for getting back to me. I understand you have a small team. I also want to say I think this is such a great idea and I love Fork n' Film. I can't tell you how sad I was when I heard it was cancelled. I am excited for my next opportunity to come by and see a show. 

On Fri, Dec 12, 2025 at 12:01 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Alexis,

Thank you for reaching out, and I sincerely apologize that you didn’t receive a call back after the November 1st Ratatouille cancellation. I completely understand how frustrating that must have been.

We did see that you requested a refund, and I want you to know that we are a small team doing our very best to work through all refund requests as quickly as possible. Your request is still active in our system, and I’ve gone ahead and flagged it again for our team.

If you have any questions or if you’d prefer to explore rescheduling options instead, I’m here to help.

Best,
Amanda

On Thu, Dec 11, 2025 at 10:56 AM alexis guy <lextaylor46@gmail.com> wrote:

Good afternoon,

My name is Alexis Guy. I had a reservation for the November 1st fork and film Ratatouille show that was unfortunately canceled. I left a message for your team and never got a call back about going over moving forward and next steps. Please feel free to reach out at your earliest convenience. 

Sent from Samsung Galaxy smartphone.
Get Outlook for Android

Thank you Sam for that. 

Also wow a free show and VIP sounds amazing! Just checking in on an update on the refund? 

Or if you have the billing department's information? And also could you provide details for the free upgrade on the next show? Thank you. 

On Fri, Feb 27, 2026 at 4:05 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Alexis,

Thank you so much for providing those details!

I’m happy to let you know that I’ve successfully located the reservation under your mom, Natalie’s information. Thank you for being so patient with me while I looked into this for you.

Because it has been quite a while since the original purchase, I have officially escalated this to our billing department to ensure the refund is prioritized and handled correctly.

While we wait for that to process, we would love to make things right and welcome you all back to a future show free of charge - with a VIP upgrade included for all of the trouble you’ve experienced. We want to make sure your next visit is absolutely perfect!

I’ll keep a close eye on the refund status and will touch base as soon as I have an update from our billing team.

Warm regards,
Sam 

Customer Support

On Wed, Feb 25, 2026 at 5:29 PM alexis guy <lextaylor46@gmail.com> wrote:

The reservation is under my mom's name/email:

nattie.guy@gmail.com

Natalie Guy or Lexie/Alexis Guy

Sent from Samsung Galaxy smartphone.
Get Outlook for Android

---

From: Fork Film <newyork@forknfilm.com>
Sent: Wednesday, February 25, 2026 2:29:23 PM
To: alexis guy <lextaylor46@gmail.com>
Subject: Re: Refund

 

Hi Alexis,

I'm currently looking into the status of your refund, but I'm having some trouble locating your invoice in our system. Could you please let me know if your reservation was booked under the email address you are currently using, or if it might be under a different one?

Once I can locate the correct invoice, I'll be able to check on that refund for you.

Warm Regards,

Sam

Customer Support

On Fri, Feb 20, 2026 at 2:34 PM alexis guy <lextaylor46@gmail.com> wrote:

I tried calling and it did not go through. 

On Fri, Feb 20, 2026 at 3:33 PM alexis guy <lextaylor46@gmail.com> wrote:

Good afternoon,

I was just following up the refund for the show back from November 2025. It ended up being cancelled. 

On Sun, Dec 14, 2025 at 9:21 PM alexis guy <lextaylor46@gmail.com> wrote:

Thank you for getting back to me. I understand you have a small team. I also want to say I think this is such a great idea and I love Fork n' Film. I can't tell you how sad I was when I heard it was cancelled. I am excited for my next opportunity to come by and see a show. 

On Fri, Dec 12, 2025 at 12:01 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Alexis,

Thank you for reaching out, and I sincerely apologize that you didn’t receive a call back after the November 1st Ratatouille cancellation. I completely understand how frustrating that must have been.

We did see that you requested a refund, and I want you to know that we are a small team doing our very best to work through all refund requests as quickly as possible. Your request is still active in our system, and I’ve gone ahead and flagged it again for our team.

If you have any questions or if you’d prefer to explore rescheduling options instead, I’m here to help.

Best,
Amanda

On Thu, Dec 11, 2025 at 10:56 AM alexis guy <lextaylor46@gmail.com> wrote:

Good afternoon,

My name is Alexis Guy. I had a reservation for the November 1st fork and film Ratatouille show that was unfortunately canceled. I left a message for your team and never got a call back about going over moving forward and next steps. Please feel free to reach out at your earliest convenience. 

Sent from Samsung Galaxy smartphone.
Get Outlook for Android