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Re: Refund for Grinch and Elf

Kellie Odom* · kellie.odom333@gmail.com · landed in newyork@forknfilm.com

8 messages
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Attached order

2ZG0-GWJ6-LZ6·$199.99·fulfilledWix (refund manually in Wix)·Elf· New York· 2025-12-20
  • kellie.odom333@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    1/22/2026, 2:20:27 PM

    Re: Refund for Grinch and Elf

    Good morning,

    I am very concerned about the length of time that has passed and I have not yet received my refund. I very much enjoyed my Fork and Film experience at Mulan , which is why I purchased 2 additional tickets. I am already disappointed because the videos looked amazing and I missed out on 2 great experiences due to no fault of mine.  And to now have such an difficult time being refunded is disheartening.  $400 is not a small amount of money to me. Please update me on the status of my refund. 
    Thank you.
    Kellie Odom
    203-623-9636 

    On Fri, Jan 9, 2026, 5:53 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie!

    Unfortunately, we do not have an estimated time frame for when you should expect to receive the refunds. Please know that this is a top priority for our team, and as mentioned above, there is a priority on your refund requests. As soon as we have an update we will let you know. Once again, we truly appreciate your patience.

    If there is anything we can help you with in the meantime, please let us know!

    Warm regards,
    Sierra

    On Thu, Jan 8, 2026 at 11:25 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Thank you for your attention to this matter. Is there a time frame I can expect to receive the refund?

    Kellie Odom
    203-623-9636 

    On Thu, Jan 8, 2026, 11:16 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie,

    I am reaching out to personally apologize for the delay you’ve experienced. I know you are waiting on refunds for both your Grinch and Elf tickets, and I truly hear how frustrating it is to have followed up several times without a receipt in your inbox yet.

    Please know that you have definitely not been forgotten. I’ve been working directly with our team to ensure both of your requests are prioritized in our current processing batch. Because we are manually handling these to ensure the totals for both separate events are returned correctly to your original payment method, I am personally overseeing the queue to ensure your files move through the final steps.

    I am keeping a close watch on your account so that I can send you the confirmation the moment both transactions clear on our end. Thank you so much for your continued patience while I get this across the finish line for you.

    Warm regards,
    Sam 
    Customer Support

    On Wed, Jan 7, 2026 at 11:27 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    Please update me on the status of my refunds.  Thank you

    Kellie Odom
    203-623-9636 

    On Tue, Dec 30, 2025, 3:53 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you so much for reaching out, and I hope you enjoyed the holidays as well. I’m truly sorry for the delays with the refunds for The Grinch and Elf (1:30 PM) showings that were canceled on December 6 and December 20.

    Your refunds are still in progress on our end and have not been forgotten. We’re doing our best to work through refunds as quickly as possible, and you’ll receive confirmation as soon as both have been processed.

    Thank you for your patience and understanding I sincerely appreciate it.

    Warmly,
    Amanda 


    On Tue, Dec 30, 2025 at 1:40 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello,

    I hope you enjoyed your holidays. Please update me on my refunds for The Grinch and Elf 1:30pm showings, which were both canceled on Dec. 6 and Dec. 20. Thank you for your time and attention to this matter.

    Kellie Odom
    203-623-9636 

    On Fri, Dec 12, 2025, 11:07 AM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you for checking in, and I hope you’re doing well too. I sincerely apologize for the delay  I know how important it is to receive timely updates.

    At this moment, I don’t have a timeframe to provide. We’re a small team working through a high volume of refunds, and we’re doing our best to process them as quickly as we can. I’ve also flagged your request again to help move it forward.

    I truly appreciate your patience, and I’ll update you the moment I see any movement on your refund.

    Best,
    Amanda


    On Wed, Dec 10, 2025 at 12:28 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello Amanda,

    I hope all is well. Is there an update on my refund?

    Kellie Odom
    203-623-9636 

    On Wed, Dec 3, 2025, 5:29 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    I truly apologize again for the frustration and disappointment these last‑minute changes have caused, especially during the holiday season. I completely understand how upsetting this must be given your travel plans.

    I’ve flagged your refund request with our team to ensure it is being processed promptly. Once completed, the refund will go back to your original form of payment.

    We sincerely regret the inconvenience and hope to welcome you back for a future Fork N Film experience under better circumstances. 

    Warm regards,
    Amanda


    On Wed, Dec 3, 2025 at 10:18 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon,

    Please refund my tickets for both Grinch on 12/6 @ 1:30 and Elf on 12/20 @ 1:30. 3 days notice is disrespectful. I travel alone via train from CT. I will not be traveling at night in Brooklyn. I am extremely upset about these last minute changes during the Holiday season. I was very much looking forward to these events. Please do better and be sure ro refund my tickets in full.

    Kellie Odom
    203-623-9636 


  • newyork@forknfilm.comto Kellie Odom <kellie.odom333@gmail.com>Reply (operator)
    1/24/2026, 4:42:04 PM

    Re: Refund for Grinch and Elf

    Dear Kellie,


    We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.


    Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    The Fork n’ Film Team



    On Thu, Jan 22, 2026 at 8:29 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good morning,

    I am very concerned about the length of time that has passed and I have not yet received my refund. I very much enjoyed my Fork and Film experience at Mulan , which is why I purchased 2 additional tickets. I am already disappointed because the videos looked amazing and I missed out on 2 great experiences due to no fault of mine.  And to now have such an difficult time being refunded is disheartening.  $400 is not a small amount of money to me. Please update me on the status of my refund. 
    Thank you.
    Kellie Odom
    203-623-9636 

    On Fri, Jan 9, 2026, 5:53 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie!

    Unfortunately, we do not have an estimated time frame for when you should expect to receive the refunds. Please know that this is a top priority for our team, and as mentioned above, there is a priority on your refund requests. As soon as we have an update we will let you know. Once again, we truly appreciate your patience.

    If there is anything we can help you with in the meantime, please let us know!

    Warm regards,
    Sierra

    On Thu, Jan 8, 2026 at 11:25 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Thank you for your attention to this matter. Is there a time frame I can expect to receive the refund?

    Kellie Odom
    203-623-9636 

    On Thu, Jan 8, 2026, 11:16 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie,

    I am reaching out to personally apologize for the delay you’ve experienced. I know you are waiting on refunds for both your Grinch and Elf tickets, and I truly hear how frustrating it is to have followed up several times without a receipt in your inbox yet.

    Please know that you have definitely not been forgotten. I’ve been working directly with our team to ensure both of your requests are prioritized in our current processing batch. Because we are manually handling these to ensure the totals for both separate events are returned correctly to your original payment method, I am personally overseeing the queue to ensure your files move through the final steps.

    I am keeping a close watch on your account so that I can send you the confirmation the moment both transactions clear on our end. Thank you so much for your continued patience while I get this across the finish line for you.

    Warm regards,
    Sam 
    Customer Support

    On Wed, Jan 7, 2026 at 11:27 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    Please update me on the status of my refunds.  Thank you

    Kellie Odom
    203-623-9636 

    On Tue, Dec 30, 2025, 3:53 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you so much for reaching out, and I hope you enjoyed the holidays as well. I’m truly sorry for the delays with the refunds for The Grinch and Elf (1:30 PM) showings that were canceled on December 6 and December 20.

    Your refunds are still in progress on our end and have not been forgotten. We’re doing our best to work through refunds as quickly as possible, and you’ll receive confirmation as soon as both have been processed.

    Thank you for your patience and understanding I sincerely appreciate it.

    Warmly,
    Amanda 


    On Tue, Dec 30, 2025 at 1:40 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello,

    I hope you enjoyed your holidays. Please update me on my refunds for The Grinch and Elf 1:30pm showings, which were both canceled on Dec. 6 and Dec. 20. Thank you for your time and attention to this matter.

    Kellie Odom
    203-623-9636 

    On Fri, Dec 12, 2025, 11:07 AM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you for checking in, and I hope you’re doing well too. I sincerely apologize for the delay  I know how important it is to receive timely updates.

    At this moment, I don’t have a timeframe to provide. We’re a small team working through a high volume of refunds, and we’re doing our best to process them as quickly as we can. I’ve also flagged your request again to help move it forward.

    I truly appreciate your patience, and I’ll update you the moment I see any movement on your refund.

    Best,
    Amanda


    On Wed, Dec 10, 2025 at 12:28 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello Amanda,

    I hope all is well. Is there an update on my refund?

    Kellie Odom
    203-623-9636 

    On Wed, Dec 3, 2025, 5:29 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    I truly apologize again for the frustration and disappointment these last‑minute changes have caused, especially during the holiday season. I completely understand how upsetting this must be given your travel plans.

    I’ve flagged your refund request with our team to ensure it is being processed promptly. Once completed, the refund will go back to your original form of payment.

    We sincerely regret the inconvenience and hope to welcome you back for a future Fork N Film experience under better circumstances. 

    Warm regards,
    Amanda


    On Wed, Dec 3, 2025 at 10:18 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon,

    Please refund my tickets for both Grinch on 12/6 @ 1:30 and Elf on 12/20 @ 1:30. 3 days notice is disrespectful. I travel alone via train from CT. I will not be traveling at night in Brooklyn. I am extremely upset about these last minute changes during the Holiday season. I was very much looking forward to these events. Please do better and be sure ro refund my tickets in full.

    Kellie Odom
    203-623-9636 


    DeliveredOpenedClicked
  • kellie.odom333@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    2/26/2026, 8:25:10 PM

    Re: Refund for Grinch and Elf

    Good afternoon, 

    It is now February 26, 2026. My initial showing that was canceled was Hocus Pocus on October 11, 2025. This entire experience is disheartening, particularly because this is a black owned business and I had every intention on patronizing indefinitely and inviting friends and family.  If I do not recieve a full refund by end of March,  I will be seeking civil lawsuit. 

    Kellie Odom
    203-623-9636 

    On Sat, Jan 24, 2026, 11:42 AM Fork Film <newyork@forknfilm.com> wrote:

    Dear Kellie,


    We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.


    Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    The Fork n’ Film Team



    On Thu, Jan 22, 2026 at 8:29 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good morning,

    I am very concerned about the length of time that has passed and I have not yet received my refund. I very much enjoyed my Fork and Film experience at Mulan , which is why I purchased 2 additional tickets. I am already disappointed because the videos looked amazing and I missed out on 2 great experiences due to no fault of mine.  And to now have such an difficult time being refunded is disheartening.  $400 is not a small amount of money to me. Please update me on the status of my refund. 
    Thank you.
    Kellie Odom
    203-623-9636 

    On Fri, Jan 9, 2026, 5:53 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie!

    Unfortunately, we do not have an estimated time frame for when you should expect to receive the refunds. Please know that this is a top priority for our team, and as mentioned above, there is a priority on your refund requests. As soon as we have an update we will let you know. Once again, we truly appreciate your patience.

    If there is anything we can help you with in the meantime, please let us know!

    Warm regards,
    Sierra

    On Thu, Jan 8, 2026 at 11:25 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Thank you for your attention to this matter. Is there a time frame I can expect to receive the refund?

    Kellie Odom
    203-623-9636 

    On Thu, Jan 8, 2026, 11:16 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie,

    I am reaching out to personally apologize for the delay you’ve experienced. I know you are waiting on refunds for both your Grinch and Elf tickets, and I truly hear how frustrating it is to have followed up several times without a receipt in your inbox yet.

    Please know that you have definitely not been forgotten. I’ve been working directly with our team to ensure both of your requests are prioritized in our current processing batch. Because we are manually handling these to ensure the totals for both separate events are returned correctly to your original payment method, I am personally overseeing the queue to ensure your files move through the final steps.

    I am keeping a close watch on your account so that I can send you the confirmation the moment both transactions clear on our end. Thank you so much for your continued patience while I get this across the finish line for you.

    Warm regards,
    Sam 
    Customer Support

    On Wed, Jan 7, 2026 at 11:27 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    Please update me on the status of my refunds.  Thank you

    Kellie Odom
    203-623-9636 

    On Tue, Dec 30, 2025, 3:53 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you so much for reaching out, and I hope you enjoyed the holidays as well. I’m truly sorry for the delays with the refunds for The Grinch and Elf (1:30 PM) showings that were canceled on December 6 and December 20.

    Your refunds are still in progress on our end and have not been forgotten. We’re doing our best to work through refunds as quickly as possible, and you’ll receive confirmation as soon as both have been processed.

    Thank you for your patience and understanding I sincerely appreciate it.

    Warmly,
    Amanda 


    On Tue, Dec 30, 2025 at 1:40 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello,

    I hope you enjoyed your holidays. Please update me on my refunds for The Grinch and Elf 1:30pm showings, which were both canceled on Dec. 6 and Dec. 20. Thank you for your time and attention to this matter.

    Kellie Odom
    203-623-9636 

    On Fri, Dec 12, 2025, 11:07 AM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you for checking in, and I hope you’re doing well too. I sincerely apologize for the delay  I know how important it is to receive timely updates.

    At this moment, I don’t have a timeframe to provide. We’re a small team working through a high volume of refunds, and we’re doing our best to process them as quickly as we can. I’ve also flagged your request again to help move it forward.

    I truly appreciate your patience, and I’ll update you the moment I see any movement on your refund.

    Best,
    Amanda


    On Wed, Dec 10, 2025 at 12:28 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello Amanda,

    I hope all is well. Is there an update on my refund?

    Kellie Odom
    203-623-9636 

    On Wed, Dec 3, 2025, 5:29 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    I truly apologize again for the frustration and disappointment these last‑minute changes have caused, especially during the holiday season. I completely understand how upsetting this must be given your travel plans.

    I’ve flagged your refund request with our team to ensure it is being processed promptly. Once completed, the refund will go back to your original form of payment.

    We sincerely regret the inconvenience and hope to welcome you back for a future Fork N Film experience under better circumstances. 

    Warm regards,
    Amanda


    On Wed, Dec 3, 2025 at 10:18 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon,

    Please refund my tickets for both Grinch on 12/6 @ 1:30 and Elf on 12/20 @ 1:30. 3 days notice is disrespectful. I travel alone via train from CT. I will not be traveling at night in Brooklyn. I am extremely upset about these last minute changes during the Holiday season. I was very much looking forward to these events. Please do better and be sure ro refund my tickets in full.

    Kellie Odom
    203-623-9636 


  • newyork@forknfilm.comto Kellie Odom <kellie.odom333@gmail.com>Reply (operator)
    2/26/2026, 9:29:30 PM

    Re: Refund for Grinch and Elf

    Dear Kellie,

    I sincerely apologize for the continued delay and the frustration this has caused. I understand your concerns regarding the time that has passed since the cancellations.

    I am escalating your request directly to our billing department to expedite the process. As soon as I receive an update from them, I will let you know immediately.

    Thank you for your patience.

    Best regards,

    Alex


    On Thu, Feb 26, 2026 at 12:25 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    It is now February 26, 2026. My initial showing that was canceled was Hocus Pocus on October 11, 2025. This entire experience is disheartening, particularly because this is a black owned business and I had every intention on patronizing indefinitely and inviting friends and family.  If I do not recieve a full refund by end of March,  I will be seeking civil lawsuit. 

    Kellie Odom
    203-623-9636 

    On Sat, Jan 24, 2026, 11:42 AM Fork Film <newyork@forknfilm.com> wrote:

    Dear Kellie,


    We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.


    Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    The Fork n’ Film Team



    On Thu, Jan 22, 2026 at 8:29 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good morning,

    I am very concerned about the length of time that has passed and I have not yet received my refund. I very much enjoyed my Fork and Film experience at Mulan , which is why I purchased 2 additional tickets. I am already disappointed because the videos looked amazing and I missed out on 2 great experiences due to no fault of mine.  And to now have such an difficult time being refunded is disheartening.  $400 is not a small amount of money to me. Please update me on the status of my refund. 
    Thank you.
    Kellie Odom
    203-623-9636 

    On Fri, Jan 9, 2026, 5:53 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie!

    Unfortunately, we do not have an estimated time frame for when you should expect to receive the refunds. Please know that this is a top priority for our team, and as mentioned above, there is a priority on your refund requests. As soon as we have an update we will let you know. Once again, we truly appreciate your patience.

    If there is anything we can help you with in the meantime, please let us know!

    Warm regards,
    Sierra

    On Thu, Jan 8, 2026 at 11:25 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Thank you for your attention to this matter. Is there a time frame I can expect to receive the refund?

    Kellie Odom
    203-623-9636 

    On Thu, Jan 8, 2026, 11:16 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie,

    I am reaching out to personally apologize for the delay you’ve experienced. I know you are waiting on refunds for both your Grinch and Elf tickets, and I truly hear how frustrating it is to have followed up several times without a receipt in your inbox yet.

    Please know that you have definitely not been forgotten. I’ve been working directly with our team to ensure both of your requests are prioritized in our current processing batch. Because we are manually handling these to ensure the totals for both separate events are returned correctly to your original payment method, I am personally overseeing the queue to ensure your files move through the final steps.

    I am keeping a close watch on your account so that I can send you the confirmation the moment both transactions clear on our end. Thank you so much for your continued patience while I get this across the finish line for you.

    Warm regards,
    Sam 
    Customer Support

    On Wed, Jan 7, 2026 at 11:27 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    Please update me on the status of my refunds.  Thank you

    Kellie Odom
    203-623-9636 

    On Tue, Dec 30, 2025, 3:53 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you so much for reaching out, and I hope you enjoyed the holidays as well. I’m truly sorry for the delays with the refunds for The Grinch and Elf (1:30 PM) showings that were canceled on December 6 and December 20.

    Your refunds are still in progress on our end and have not been forgotten. We’re doing our best to work through refunds as quickly as possible, and you’ll receive confirmation as soon as both have been processed.

    Thank you for your patience and understanding I sincerely appreciate it.

    Warmly,
    Amanda 


    On Tue, Dec 30, 2025 at 1:40 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello,

    I hope you enjoyed your holidays. Please update me on my refunds for The Grinch and Elf 1:30pm showings, which were both canceled on Dec. 6 and Dec. 20. Thank you for your time and attention to this matter.

    Kellie Odom
    203-623-9636 

    On Fri, Dec 12, 2025, 11:07 AM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you for checking in, and I hope you’re doing well too. I sincerely apologize for the delay  I know how important it is to receive timely updates.

    At this moment, I don’t have a timeframe to provide. We’re a small team working through a high volume of refunds, and we’re doing our best to process them as quickly as we can. I’ve also flagged your request again to help move it forward.

    I truly appreciate your patience, and I’ll update you the moment I see any movement on your refund.

    Best,
    Amanda


    On Wed, Dec 10, 2025 at 12:28 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello Amanda,

    I hope all is well. Is there an update on my refund?

    Kellie Odom
    203-623-9636 

    On Wed, Dec 3, 2025, 5:29 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    I truly apologize again for the frustration and disappointment these last‑minute changes have caused, especially during the holiday season. I completely understand how upsetting this must be given your travel plans.

    I’ve flagged your refund request with our team to ensure it is being processed promptly. Once completed, the refund will go back to your original form of payment.

    We sincerely regret the inconvenience and hope to welcome you back for a future Fork N Film experience under better circumstances. 

    Warm regards,
    Amanda


    On Wed, Dec 3, 2025 at 10:18 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon,

    Please refund my tickets for both Grinch on 12/6 @ 1:30 and Elf on 12/20 @ 1:30. 3 days notice is disrespectful. I travel alone via train from CT. I will not be traveling at night in Brooklyn. I am extremely upset about these last minute changes during the Holiday season. I was very much looking forward to these events. Please do better and be sure ro refund my tickets in full.

    Kellie Odom
    203-623-9636 


    DeliveredOpenedClicked
  • kellie.odom333@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    2/26/2026, 9:34:31 PM

    Re: Refund for Grinch and Elf

    Thank you Alex, but if you review the previous emails, you will see that this has already been expedited, or at least that is what I have been told. I will be seeking civil lawsuit if my money is not refunded in full, as was promised back in December, 2025. Please refund my money by end of March, 2026 or the lawsuit will be filed in small claims court.

    Kellie Odom 
    203-623-9636 

    On Thu, Feb 26, 2026, 4:29 PM Fork Film <newyork@forknfilm.com> wrote:
    Dear Kellie,

    I sincerely apologize for the continued delay and the frustration this has caused. I understand your concerns regarding the time that has passed since the cancellations.

    I am escalating your request directly to our billing department to expedite the process. As soon as I receive an update from them, I will let you know immediately.

    Thank you for your patience.

    Best regards,

    Alex


    On Thu, Feb 26, 2026 at 12:25 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    It is now February 26, 2026. My initial showing that was canceled was Hocus Pocus on October 11, 2025. This entire experience is disheartening, particularly because this is a black owned business and I had every intention on patronizing indefinitely and inviting friends and family.  If I do not recieve a full refund by end of March,  I will be seeking civil lawsuit. 

    Kellie Odom
    203-623-9636 

    On Sat, Jan 24, 2026, 11:42 AM Fork Film <newyork@forknfilm.com> wrote:

    Dear Kellie,


    We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.


    Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    The Fork n’ Film Team



    On Thu, Jan 22, 2026 at 8:29 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good morning,

    I am very concerned about the length of time that has passed and I have not yet received my refund. I very much enjoyed my Fork and Film experience at Mulan , which is why I purchased 2 additional tickets. I am already disappointed because the videos looked amazing and I missed out on 2 great experiences due to no fault of mine.  And to now have such an difficult time being refunded is disheartening.  $400 is not a small amount of money to me. Please update me on the status of my refund. 
    Thank you.
    Kellie Odom
    203-623-9636 

    On Fri, Jan 9, 2026, 5:53 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie!

    Unfortunately, we do not have an estimated time frame for when you should expect to receive the refunds. Please know that this is a top priority for our team, and as mentioned above, there is a priority on your refund requests. As soon as we have an update we will let you know. Once again, we truly appreciate your patience.

    If there is anything we can help you with in the meantime, please let us know!

    Warm regards,
    Sierra

    On Thu, Jan 8, 2026 at 11:25 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Thank you for your attention to this matter. Is there a time frame I can expect to receive the refund?

    Kellie Odom
    203-623-9636 

    On Thu, Jan 8, 2026, 11:16 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie,

    I am reaching out to personally apologize for the delay you’ve experienced. I know you are waiting on refunds for both your Grinch and Elf tickets, and I truly hear how frustrating it is to have followed up several times without a receipt in your inbox yet.

    Please know that you have definitely not been forgotten. I’ve been working directly with our team to ensure both of your requests are prioritized in our current processing batch. Because we are manually handling these to ensure the totals for both separate events are returned correctly to your original payment method, I am personally overseeing the queue to ensure your files move through the final steps.

    I am keeping a close watch on your account so that I can send you the confirmation the moment both transactions clear on our end. Thank you so much for your continued patience while I get this across the finish line for you.

    Warm regards,
    Sam 
    Customer Support

    On Wed, Jan 7, 2026 at 11:27 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    Please update me on the status of my refunds.  Thank you

    Kellie Odom
    203-623-9636 

    On Tue, Dec 30, 2025, 3:53 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you so much for reaching out, and I hope you enjoyed the holidays as well. I’m truly sorry for the delays with the refunds for The Grinch and Elf (1:30 PM) showings that were canceled on December 6 and December 20.

    Your refunds are still in progress on our end and have not been forgotten. We’re doing our best to work through refunds as quickly as possible, and you’ll receive confirmation as soon as both have been processed.

    Thank you for your patience and understanding I sincerely appreciate it.

    Warmly,
    Amanda 


    On Tue, Dec 30, 2025 at 1:40 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello,

    I hope you enjoyed your holidays. Please update me on my refunds for The Grinch and Elf 1:30pm showings, which were both canceled on Dec. 6 and Dec. 20. Thank you for your time and attention to this matter.

    Kellie Odom
    203-623-9636 

    On Fri, Dec 12, 2025, 11:07 AM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you for checking in, and I hope you’re doing well too. I sincerely apologize for the delay  I know how important it is to receive timely updates.

    At this moment, I don’t have a timeframe to provide. We’re a small team working through a high volume of refunds, and we’re doing our best to process them as quickly as we can. I’ve also flagged your request again to help move it forward.

    I truly appreciate your patience, and I’ll update you the moment I see any movement on your refund.

    Best,
    Amanda


    On Wed, Dec 10, 2025 at 12:28 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello Amanda,

    I hope all is well. Is there an update on my refund?

    Kellie Odom
    203-623-9636 

    On Wed, Dec 3, 2025, 5:29 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    I truly apologize again for the frustration and disappointment these last‑minute changes have caused, especially during the holiday season. I completely understand how upsetting this must be given your travel plans.

    I’ve flagged your refund request with our team to ensure it is being processed promptly. Once completed, the refund will go back to your original form of payment.

    We sincerely regret the inconvenience and hope to welcome you back for a future Fork N Film experience under better circumstances. 

    Warm regards,
    Amanda


    On Wed, Dec 3, 2025 at 10:18 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon,

    Please refund my tickets for both Grinch on 12/6 @ 1:30 and Elf on 12/20 @ 1:30. 3 days notice is disrespectful. I travel alone via train from CT. I will not be traveling at night in Brooklyn. I am extremely upset about these last minute changes during the Holiday season. I was very much looking forward to these events. Please do better and be sure ro refund my tickets in full.

    Kellie Odom
    203-623-9636 


  • newyork@forknfilm.comto Kellie Odom <kellie.odom333@gmail.com>Reply (operator)
    2/26/2026, 9:48:31 PM

    Re: Refund for Grinch and Elf

    Hi Kellie,

    I completely understand your frustration and the seriousness of your request.

    I am going to discuss this directly with my supervisor to see what we can do to resolve this for you immediately. I will provide you with an update as soon as I have more information.

    Best regards,

    Alex


    On Thu, Feb 26, 2026 at 1:34 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Thank you Alex, but if you review the previous emails, you will see that this has already been expedited, or at least that is what I have been told. I will be seeking civil lawsuit if my money is not refunded in full, as was promised back in December, 2025. Please refund my money by end of March, 2026 or the lawsuit will be filed in small claims court.

    Kellie Odom 
    203-623-9636 

    On Thu, Feb 26, 2026, 4:29 PM Fork Film <newyork@forknfilm.com> wrote:
    Dear Kellie,

    I sincerely apologize for the continued delay and the frustration this has caused. I understand your concerns regarding the time that has passed since the cancellations.

    I am escalating your request directly to our billing department to expedite the process. As soon as I receive an update from them, I will let you know immediately.

    Thank you for your patience.

    Best regards,

    Alex


    On Thu, Feb 26, 2026 at 12:25 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    It is now February 26, 2026. My initial showing that was canceled was Hocus Pocus on October 11, 2025. This entire experience is disheartening, particularly because this is a black owned business and I had every intention on patronizing indefinitely and inviting friends and family.  If I do not recieve a full refund by end of March,  I will be seeking civil lawsuit. 

    Kellie Odom
    203-623-9636 

    On Sat, Jan 24, 2026, 11:42 AM Fork Film <newyork@forknfilm.com> wrote:

    Dear Kellie,


    We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.


    Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    The Fork n’ Film Team



    On Thu, Jan 22, 2026 at 8:29 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good morning,

    I am very concerned about the length of time that has passed and I have not yet received my refund. I very much enjoyed my Fork and Film experience at Mulan , which is why I purchased 2 additional tickets. I am already disappointed because the videos looked amazing and I missed out on 2 great experiences due to no fault of mine.  And to now have such an difficult time being refunded is disheartening.  $400 is not a small amount of money to me. Please update me on the status of my refund. 
    Thank you.
    Kellie Odom
    203-623-9636 

    On Fri, Jan 9, 2026, 5:53 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie!

    Unfortunately, we do not have an estimated time frame for when you should expect to receive the refunds. Please know that this is a top priority for our team, and as mentioned above, there is a priority on your refund requests. As soon as we have an update we will let you know. Once again, we truly appreciate your patience.

    If there is anything we can help you with in the meantime, please let us know!

    Warm regards,
    Sierra

    On Thu, Jan 8, 2026 at 11:25 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Thank you for your attention to this matter. Is there a time frame I can expect to receive the refund?

    Kellie Odom
    203-623-9636 

    On Thu, Jan 8, 2026, 11:16 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie,

    I am reaching out to personally apologize for the delay you’ve experienced. I know you are waiting on refunds for both your Grinch and Elf tickets, and I truly hear how frustrating it is to have followed up several times without a receipt in your inbox yet.

    Please know that you have definitely not been forgotten. I’ve been working directly with our team to ensure both of your requests are prioritized in our current processing batch. Because we are manually handling these to ensure the totals for both separate events are returned correctly to your original payment method, I am personally overseeing the queue to ensure your files move through the final steps.

    I am keeping a close watch on your account so that I can send you the confirmation the moment both transactions clear on our end. Thank you so much for your continued patience while I get this across the finish line for you.

    Warm regards,
    Sam 
    Customer Support

    On Wed, Jan 7, 2026 at 11:27 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    Please update me on the status of my refunds.  Thank you

    Kellie Odom
    203-623-9636 

    On Tue, Dec 30, 2025, 3:53 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you so much for reaching out, and I hope you enjoyed the holidays as well. I’m truly sorry for the delays with the refunds for The Grinch and Elf (1:30 PM) showings that were canceled on December 6 and December 20.

    Your refunds are still in progress on our end and have not been forgotten. We’re doing our best to work through refunds as quickly as possible, and you’ll receive confirmation as soon as both have been processed.

    Thank you for your patience and understanding I sincerely appreciate it.

    Warmly,
    Amanda 


    On Tue, Dec 30, 2025 at 1:40 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello,

    I hope you enjoyed your holidays. Please update me on my refunds for The Grinch and Elf 1:30pm showings, which were both canceled on Dec. 6 and Dec. 20. Thank you for your time and attention to this matter.

    Kellie Odom
    203-623-9636 

    On Fri, Dec 12, 2025, 11:07 AM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you for checking in, and I hope you’re doing well too. I sincerely apologize for the delay  I know how important it is to receive timely updates.

    At this moment, I don’t have a timeframe to provide. We’re a small team working through a high volume of refunds, and we’re doing our best to process them as quickly as we can. I’ve also flagged your request again to help move it forward.

    I truly appreciate your patience, and I’ll update you the moment I see any movement on your refund.

    Best,
    Amanda


    On Wed, Dec 10, 2025 at 12:28 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello Amanda,

    I hope all is well. Is there an update on my refund?

    Kellie Odom
    203-623-9636 

    On Wed, Dec 3, 2025, 5:29 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    I truly apologize again for the frustration and disappointment these last‑minute changes have caused, especially during the holiday season. I completely understand how upsetting this must be given your travel plans.

    I’ve flagged your refund request with our team to ensure it is being processed promptly. Once completed, the refund will go back to your original form of payment.

    We sincerely regret the inconvenience and hope to welcome you back for a future Fork N Film experience under better circumstances. 

    Warm regards,
    Amanda


    On Wed, Dec 3, 2025 at 10:18 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon,

    Please refund my tickets for both Grinch on 12/6 @ 1:30 and Elf on 12/20 @ 1:30. 3 days notice is disrespectful. I travel alone via train from CT. I will not be traveling at night in Brooklyn. I am extremely upset about these last minute changes during the Holiday season. I was very much looking forward to these events. Please do better and be sure ro refund my tickets in full.

    Kellie Odom
    203-623-9636 


    DeliveredOpenedClicked
  • kellie.odom333@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    2/26/2026, 9:53:43 PM

    Re: Refund for Grinch and Elf

    Thank you Alex. I was a huge Fork n Film fan and I am sincerely hurt by how this process transpired. I feel like because of this experience, I cannot attend any future Fork n Films and that genuinely makes me feel bad because I love the concept. This really sucks. 

    Kellie Odom 
    203-623-9636 

    On Thu, Feb 26, 2026, 4:48 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie,

    I completely understand your frustration and the seriousness of your request.

    I am going to discuss this directly with my supervisor to see what we can do to resolve this for you immediately. I will provide you with an update as soon as I have more information.

    Best regards,

    Alex


    On Thu, Feb 26, 2026 at 1:34 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Thank you Alex, but if you review the previous emails, you will see that this has already been expedited, or at least that is what I have been told. I will be seeking civil lawsuit if my money is not refunded in full, as was promised back in December, 2025. Please refund my money by end of March, 2026 or the lawsuit will be filed in small claims court.

    Kellie Odom 
    203-623-9636 

    On Thu, Feb 26, 2026, 4:29 PM Fork Film <newyork@forknfilm.com> wrote:
    Dear Kellie,

    I sincerely apologize for the continued delay and the frustration this has caused. I understand your concerns regarding the time that has passed since the cancellations.

    I am escalating your request directly to our billing department to expedite the process. As soon as I receive an update from them, I will let you know immediately.

    Thank you for your patience.

    Best regards,

    Alex


    On Thu, Feb 26, 2026 at 12:25 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    It is now February 26, 2026. My initial showing that was canceled was Hocus Pocus on October 11, 2025. This entire experience is disheartening, particularly because this is a black owned business and I had every intention on patronizing indefinitely and inviting friends and family.  If I do not recieve a full refund by end of March,  I will be seeking civil lawsuit. 

    Kellie Odom
    203-623-9636 

    On Sat, Jan 24, 2026, 11:42 AM Fork Film <newyork@forknfilm.com> wrote:

    Dear Kellie,


    We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.


    Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    The Fork n’ Film Team



    On Thu, Jan 22, 2026 at 8:29 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good morning,

    I am very concerned about the length of time that has passed and I have not yet received my refund. I very much enjoyed my Fork and Film experience at Mulan , which is why I purchased 2 additional tickets. I am already disappointed because the videos looked amazing and I missed out on 2 great experiences due to no fault of mine.  And to now have such an difficult time being refunded is disheartening.  $400 is not a small amount of money to me. Please update me on the status of my refund. 
    Thank you.
    Kellie Odom
    203-623-9636 

    On Fri, Jan 9, 2026, 5:53 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie!

    Unfortunately, we do not have an estimated time frame for when you should expect to receive the refunds. Please know that this is a top priority for our team, and as mentioned above, there is a priority on your refund requests. As soon as we have an update we will let you know. Once again, we truly appreciate your patience.

    If there is anything we can help you with in the meantime, please let us know!

    Warm regards,
    Sierra

    On Thu, Jan 8, 2026 at 11:25 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Thank you for your attention to this matter. Is there a time frame I can expect to receive the refund?

    Kellie Odom
    203-623-9636 

    On Thu, Jan 8, 2026, 11:16 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie,

    I am reaching out to personally apologize for the delay you’ve experienced. I know you are waiting on refunds for both your Grinch and Elf tickets, and I truly hear how frustrating it is to have followed up several times without a receipt in your inbox yet.

    Please know that you have definitely not been forgotten. I’ve been working directly with our team to ensure both of your requests are prioritized in our current processing batch. Because we are manually handling these to ensure the totals for both separate events are returned correctly to your original payment method, I am personally overseeing the queue to ensure your files move through the final steps.

    I am keeping a close watch on your account so that I can send you the confirmation the moment both transactions clear on our end. Thank you so much for your continued patience while I get this across the finish line for you.

    Warm regards,
    Sam 
    Customer Support

    On Wed, Jan 7, 2026 at 11:27 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    Please update me on the status of my refunds.  Thank you

    Kellie Odom
    203-623-9636 

    On Tue, Dec 30, 2025, 3:53 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you so much for reaching out, and I hope you enjoyed the holidays as well. I’m truly sorry for the delays with the refunds for The Grinch and Elf (1:30 PM) showings that were canceled on December 6 and December 20.

    Your refunds are still in progress on our end and have not been forgotten. We’re doing our best to work through refunds as quickly as possible, and you’ll receive confirmation as soon as both have been processed.

    Thank you for your patience and understanding I sincerely appreciate it.

    Warmly,
    Amanda 


    On Tue, Dec 30, 2025 at 1:40 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello,

    I hope you enjoyed your holidays. Please update me on my refunds for The Grinch and Elf 1:30pm showings, which were both canceled on Dec. 6 and Dec. 20. Thank you for your time and attention to this matter.

    Kellie Odom
    203-623-9636 

    On Fri, Dec 12, 2025, 11:07 AM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you for checking in, and I hope you’re doing well too. I sincerely apologize for the delay  I know how important it is to receive timely updates.

    At this moment, I don’t have a timeframe to provide. We’re a small team working through a high volume of refunds, and we’re doing our best to process them as quickly as we can. I’ve also flagged your request again to help move it forward.

    I truly appreciate your patience, and I’ll update you the moment I see any movement on your refund.

    Best,
    Amanda


    On Wed, Dec 10, 2025 at 12:28 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello Amanda,

    I hope all is well. Is there an update on my refund?

    Kellie Odom
    203-623-9636 

    On Wed, Dec 3, 2025, 5:29 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    I truly apologize again for the frustration and disappointment these last‑minute changes have caused, especially during the holiday season. I completely understand how upsetting this must be given your travel plans.

    I’ve flagged your refund request with our team to ensure it is being processed promptly. Once completed, the refund will go back to your original form of payment.

    We sincerely regret the inconvenience and hope to welcome you back for a future Fork N Film experience under better circumstances. 

    Warm regards,
    Amanda


    On Wed, Dec 3, 2025 at 10:18 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon,

    Please refund my tickets for both Grinch on 12/6 @ 1:30 and Elf on 12/20 @ 1:30. 3 days notice is disrespectful. I travel alone via train from CT. I will not be traveling at night in Brooklyn. I am extremely upset about these last minute changes during the Holiday season. I was very much looking forward to these events. Please do better and be sure ro refund my tickets in full.

    Kellie Odom
    203-623-9636 


  • newyork@forknfilm.comto Kellie Odom <kellie.odom333@gmail.com>Reply (operator)
    2/26/2026, 9:57:37 PM

    Re: Refund for Grinch and Elf

    Dear Kellie,

    I am so sorry for everything that has transpired, and it genuinely hurts us to know that this experience has changed your view of Fork n’ Film. We truly value your support and the enthusiasm you had for our concept.

    I really hope that some time in the future you might decide to give us another try. If not, I still sincerely wish you the best. I will continue to work on resolving this refund for you immediately.

    Best regards,

    Alex


    On Thu, Feb 26, 2026 at 1:53 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Thank you Alex. I was a huge Fork n Film fan and I am sincerely hurt by how this process transpired. I feel like because of this experience, I cannot attend any future Fork n Films and that genuinely makes me feel bad because I love the concept. This really sucks. 

    Kellie Odom 
    203-623-9636 

    On Thu, Feb 26, 2026, 4:48 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie,

    I completely understand your frustration and the seriousness of your request.

    I am going to discuss this directly with my supervisor to see what we can do to resolve this for you immediately. I will provide you with an update as soon as I have more information.

    Best regards,

    Alex


    On Thu, Feb 26, 2026 at 1:34 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Thank you Alex, but if you review the previous emails, you will see that this has already been expedited, or at least that is what I have been told. I will be seeking civil lawsuit if my money is not refunded in full, as was promised back in December, 2025. Please refund my money by end of March, 2026 or the lawsuit will be filed in small claims court.

    Kellie Odom 
    203-623-9636 

    On Thu, Feb 26, 2026, 4:29 PM Fork Film <newyork@forknfilm.com> wrote:
    Dear Kellie,

    I sincerely apologize for the continued delay and the frustration this has caused. I understand your concerns regarding the time that has passed since the cancellations.

    I am escalating your request directly to our billing department to expedite the process. As soon as I receive an update from them, I will let you know immediately.

    Thank you for your patience.

    Best regards,

    Alex


    On Thu, Feb 26, 2026 at 12:25 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    It is now February 26, 2026. My initial showing that was canceled was Hocus Pocus on October 11, 2025. This entire experience is disheartening, particularly because this is a black owned business and I had every intention on patronizing indefinitely and inviting friends and family.  If I do not recieve a full refund by end of March,  I will be seeking civil lawsuit. 

    Kellie Odom
    203-623-9636 

    On Sat, Jan 24, 2026, 11:42 AM Fork Film <newyork@forknfilm.com> wrote:

    Dear Kellie,


    We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.


    Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.


    We’re very sorry for the extended delay and appreciate your continued understanding.


    Warmly,

    The Fork n’ Film Team



    On Thu, Jan 22, 2026 at 8:29 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good morning,

    I am very concerned about the length of time that has passed and I have not yet received my refund. I very much enjoyed my Fork and Film experience at Mulan , which is why I purchased 2 additional tickets. I am already disappointed because the videos looked amazing and I missed out on 2 great experiences due to no fault of mine.  And to now have such an difficult time being refunded is disheartening.  $400 is not a small amount of money to me. Please update me on the status of my refund. 
    Thank you.
    Kellie Odom
    203-623-9636 

    On Fri, Jan 9, 2026, 5:53 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie!

    Unfortunately, we do not have an estimated time frame for when you should expect to receive the refunds. Please know that this is a top priority for our team, and as mentioned above, there is a priority on your refund requests. As soon as we have an update we will let you know. Once again, we truly appreciate your patience.

    If there is anything we can help you with in the meantime, please let us know!

    Warm regards,
    Sierra

    On Thu, Jan 8, 2026 at 11:25 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Thank you for your attention to this matter. Is there a time frame I can expect to receive the refund?

    Kellie Odom
    203-623-9636 

    On Thu, Jan 8, 2026, 11:16 AM Fork Film <newyork@forknfilm.com> wrote:
    Hi Kellie,

    I am reaching out to personally apologize for the delay you’ve experienced. I know you are waiting on refunds for both your Grinch and Elf tickets, and I truly hear how frustrating it is to have followed up several times without a receipt in your inbox yet.

    Please know that you have definitely not been forgotten. I’ve been working directly with our team to ensure both of your requests are prioritized in our current processing batch. Because we are manually handling these to ensure the totals for both separate events are returned correctly to your original payment method, I am personally overseeing the queue to ensure your files move through the final steps.

    I am keeping a close watch on your account so that I can send you the confirmation the moment both transactions clear on our end. Thank you so much for your continued patience while I get this across the finish line for you.

    Warm regards,
    Sam 
    Customer Support

    On Wed, Jan 7, 2026 at 11:27 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon, 

    Please update me on the status of my refunds.  Thank you

    Kellie Odom
    203-623-9636 

    On Tue, Dec 30, 2025, 3:53 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you so much for reaching out, and I hope you enjoyed the holidays as well. I’m truly sorry for the delays with the refunds for The Grinch and Elf (1:30 PM) showings that were canceled on December 6 and December 20.

    Your refunds are still in progress on our end and have not been forgotten. We’re doing our best to work through refunds as quickly as possible, and you’ll receive confirmation as soon as both have been processed.

    Thank you for your patience and understanding I sincerely appreciate it.

    Warmly,
    Amanda 


    On Tue, Dec 30, 2025 at 1:40 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello,

    I hope you enjoyed your holidays. Please update me on my refunds for The Grinch and Elf 1:30pm showings, which were both canceled on Dec. 6 and Dec. 20. Thank you for your time and attention to this matter.

    Kellie Odom
    203-623-9636 

    On Fri, Dec 12, 2025, 11:07 AM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    Thank you for checking in, and I hope you’re doing well too. I sincerely apologize for the delay  I know how important it is to receive timely updates.

    At this moment, I don’t have a timeframe to provide. We’re a small team working through a high volume of refunds, and we’re doing our best to process them as quickly as we can. I’ve also flagged your request again to help move it forward.

    I truly appreciate your patience, and I’ll update you the moment I see any movement on your refund.

    Best,
    Amanda


    On Wed, Dec 10, 2025 at 12:28 PM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Hello Amanda,

    I hope all is well. Is there an update on my refund?

    Kellie Odom
    203-623-9636 

    On Wed, Dec 3, 2025, 5:29 PM Fork Film <newyork@forknfilm.com> wrote:

    Hi Kellie,

    I truly apologize again for the frustration and disappointment these last‑minute changes have caused, especially during the holiday season. I completely understand how upsetting this must be given your travel plans.

    I’ve flagged your refund request with our team to ensure it is being processed promptly. Once completed, the refund will go back to your original form of payment.

    We sincerely regret the inconvenience and hope to welcome you back for a future Fork N Film experience under better circumstances. 

    Warm regards,
    Amanda


    On Wed, Dec 3, 2025 at 10:18 AM Kellie Odom <kellie.odom333@gmail.com> wrote:
    Good afternoon,

    Please refund my tickets for both Grinch on 12/6 @ 1:30 and Elf on 12/20 @ 1:30. 3 days notice is disrespectful. I travel alone via train from CT. I will not be traveling at night in Brooklyn. I am extremely upset about these last minute changes during the Holiday season. I was very much looking forward to these events. Please do better and be sure ro refund my tickets in full.

    Kellie Odom
    203-623-9636 


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