Re: Fork n' Film NYC Reservation - Exciting Update
Brittany Swan** · sadiekayaugust16@icloud.com · landed in newyork@forknfilm.com
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- sadiekayaugust16@icloud.comto Film Fork <newyork@forknfilm.com>Inbound3/10/2026, 12:42:45 AM
Re: Fork n' Film NYC Reservation - Exciting Update
Hey Amanda,I do apologize for bothering you again, but I did get the address for this weekends event and I’m a little concerned that it’s at the golf place, this is the same place as the Grinch movie I’m pretty sure, is there any chance you have any movies at the other address we went to before it was way more quiet and the seats were comfy and we actually enjoyed the events those first times but the golf x place is the issue in my opinion it’s pretty much connected to a bar and people are loud and the seats are far from comfortable due to them being stools with no backs? I’m really sorry to ask? I just really dont want to feel like I waisted any money or time, or tickets or space for your company as well ya know!Thank you for your time I look forward to hearing from you, Best regardsBrittany swanSent from my iPhoneOn Dec 19, 2025, at 11:22 AM, Brittany Swan <sadiekayaugust16@icloud.com> wrote:
No worries at all I seriously appreciate it! Thank you!Sent from my iPhoneOn Dec 19, 2025, at 11:18 AM, Fork Film <newyork@forknfilm.com> wrote:
Hi Brittany,
Sorry for the delay in responding I went ahead and provided you, your complimentary tickets for Shrek at 3/15 at 6:30pm
We thank you for giving us another chance to make this right and give you the experience with us at Fork N Film.
We are looking forward to seeing you in March.
Best,
AmandaOn Fri, Dec 19, 2025 at 7:40 AM Brittany Swan <sadiekayaugust16@icloud.com> wrote:Shrek!! Sorry spell correct did what it wanted but can we do shrek 3/15/26 at 6:30 pm!!Sent from my iPhoneOn Dec 19, 2025, at 10:38 AM, Brittany Swan <sadiekayaugust16@icloud.com> wrote:
Or actually I’m sorry could we do shred in March the 15th at 6:30 pm instead? I really appreciate your time and listening to me and also offering me a different experience!Sent from my iPhoneOn Dec 19, 2025, at 10:36 AM, Brittany Swan <sadiekayaugust16@icloud.com> wrote:
Hey Liz,Thank you very much for the make up could we try ratatouille on 1/10/2026 at 6:30pm?Sent from my iPhoneOn Dec 18, 2025, at 8:34 PM, Fork Film <newyork@forknfilm.com> wrote:
Hi Brittany,
I am so sorry to hear about your experience on December 7th. That is absolutely not the Fork n' Film standard we aim for, and I sincerely apologize that your favorite movie experience was ruined by the noise and the cold food.
I understand your disappointment completely, especially since you paid for three tickets and have been a returning customer. We take feedback like this very seriously.
Let us make this up to you and book you for another event, is there any other you would like to view?
Best,
LizOn Fri, Dec 12, 2025 at 9:58 AM Brittany Swan <sadiekayaugust16@icloud.com> wrote:Hey Liz,I do apologize for bothering youI do wanna just say I am disappointed with my experience at the fork and film on Dec 7th 2025, the chairs were incredibly uncomfortable, it was loud in the building from it being connected to a bar and my food was cold when it got to me, iv been to numerous fork and films with your company and the grinch is my absolute favorite movie and I couldn’t even enjoy it due to the drunk degenerates right behind all of us, and I expected a little more with the food so I’m not happy with my experience to be honest with you I feel like I waisted so much money, I paid for 3 separate tickets for my family and they were not happy either!!!SincerelyBrittany swanSent from my iPhoneOn Dec 3, 2025, at 12:14 PM, Fork Film <newyork@forknfilm.com> wrote:
Hi Brittany!
Thanks so much for your reply! We’re excited to host you at Fork n’ Film this weekend! We truly appreciate your flexibility and are grateful for your understanding. Your updated tickets to the show have been sent to your inbox. Please confirm you have received them at your earliest convenience.
We look forward to seeing you soon.
Wishing you a magical Fork n’ Film experience!
Warm regards,LizOn Tue, Dec 2, 2025 at 6:07 AM Brittany Swan <sadiekayaugust16@icloud.com> wrote:December 7th and 6:30 pm would be perfect thank you!!Sent from my iPhoneOn Dec 1, 2025, at 3:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:
Can't see this message? View in browserImportant Update
Dear Fork n’ Film Guests,
We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring How the Grinch Stole Christmas. Our matinee shows are being rescheduled to evening showtimes, and we are thrilled to offer you two special options so you can choose what works best.
December 6th at 6:30 PM
December 7th at 6:30 PM
Please reply at your earliest convenience and let us know which evening show works best for you. Once we hear from you, we will take care of the rest.
We are also happy to announce that this weekend's event will now take place at X-GOLF Brooklyn, 105 N 13th Street, Brooklyn, NY 11249. It is an amazing venue that we cannot wait to share with you!
We look forward to hearing from you soon.
Have a wonderful day.
Warm regards,
The Fork n' Film Team
- newyork@forknfilm.comto Brittany Swan <sadiekayaugust16@icloud.com>Reply (operator)3/11/2026, 9:25:12 PM
Re: Fork n' Film NYC Reservation - Exciting Update
Hi Brittany,
It is so good to hear from you! Please, don’t apologize for reaching out - I completely understand your concerns, and I’m actually really glad you brought this up.
I have some great news that I think will put your mind at ease. We’ve listened to the feedback from those earlier events, and we aren't doing the stools anymore! We know how important it is to be cozy while watching a movie, so we’ve made some big changes to the setup.
Since making these new arrangements around the space, we’ve had a lot of success and much happier guests. We’ve worked hard to make sure the environment feels right for our movie lovers, and we're confident you'll have a much more relaxing experience this time around.
We truly value having you at our events, and we can’t wait to host you this weekend!Warm regards,SamCustomer SupportOn Mon, Mar 9, 2026 at 7:46 PM Brittany Swan <sadiekayaugust16@icloud.com> wrote:Hey Amanda,I do apologize for bothering you again, but I did get the address for this weekends event and I’m a little concerned that it’s at the golf place, this is the same place as the Grinch movie I’m pretty sure, is there any chance you have any movies at the other address we went to before it was way more quiet and the seats were comfy and we actually enjoyed the events those first times but the golf x place is the issue in my opinion it’s pretty much connected to a bar and people are loud and the seats are far from comfortable due to them being stools with no backs? I’m really sorry to ask? I just really dont want to feel like I waisted any money or time, or tickets or space for your company as well ya know!Thank you for your time I look forward to hearing from you, Best regardsBrittany swanSent from my iPhoneOn Dec 19, 2025, at 11:22 AM, Brittany Swan <sadiekayaugust16@icloud.com> wrote:
No worries at all I seriously appreciate it! Thank you!Sent from my iPhoneOn Dec 19, 2025, at 11:18 AM, Fork Film <newyork@forknfilm.com> wrote:
Hi Brittany,
Sorry for the delay in responding I went ahead and provided you, your complimentary tickets for Shrek at 3/15 at 6:30pm
We thank you for giving us another chance to make this right and give you the experience with us at Fork N Film.
We are looking forward to seeing you in March.
Best,
AmandaOn Fri, Dec 19, 2025 at 7:40 AM Brittany Swan <sadiekayaugust16@icloud.com> wrote:Shrek!! Sorry spell correct did what it wanted but can we do shrek 3/15/26 at 6:30 pm!!Sent from my iPhoneOn Dec 19, 2025, at 10:38 AM, Brittany Swan <sadiekayaugust16@icloud.com> wrote:
Or actually I’m sorry could we do shred in March the 15th at 6:30 pm instead? I really appreciate your time and listening to me and also offering me a different experience!Sent from my iPhoneOn Dec 19, 2025, at 10:36 AM, Brittany Swan <sadiekayaugust16@icloud.com> wrote:
Hey Liz,Thank you very much for the make up could we try ratatouille on 1/10/2026 at 6:30pm?Sent from my iPhoneOn Dec 18, 2025, at 8:34 PM, Fork Film <newyork@forknfilm.com> wrote:
Hi Brittany,
I am so sorry to hear about your experience on December 7th. That is absolutely not the Fork n' Film standard we aim for, and I sincerely apologize that your favorite movie experience was ruined by the noise and the cold food.
I understand your disappointment completely, especially since you paid for three tickets and have been a returning customer. We take feedback like this very seriously.
Let us make this up to you and book you for another event, is there any other you would like to view?
Best,
LizOn Fri, Dec 12, 2025 at 9:58 AM Brittany Swan <sadiekayaugust16@icloud.com> wrote:Hey Liz,I do apologize for bothering youI do wanna just say I am disappointed with my experience at the fork and film on Dec 7th 2025, the chairs were incredibly uncomfortable, it was loud in the building from it being connected to a bar and my food was cold when it got to me, iv been to numerous fork and films with your company and the grinch is my absolute favorite movie and I couldn’t even enjoy it due to the drunk degenerates right behind all of us, and I expected a little more with the food so I’m not happy with my experience to be honest with you I feel like I waisted so much money, I paid for 3 separate tickets for my family and they were not happy either!!!SincerelyBrittany swanSent from my iPhoneOn Dec 3, 2025, at 12:14 PM, Fork Film <newyork@forknfilm.com> wrote:
Hi Brittany!
Thanks so much for your reply! We’re excited to host you at Fork n’ Film this weekend! We truly appreciate your flexibility and are grateful for your understanding. Your updated tickets to the show have been sent to your inbox. Please confirm you have received them at your earliest convenience.
We look forward to seeing you soon.
Wishing you a magical Fork n’ Film experience!
Warm regards,LizOn Tue, Dec 2, 2025 at 6:07 AM Brittany Swan <sadiekayaugust16@icloud.com> wrote:December 7th and 6:30 pm would be perfect thank you!!Sent from my iPhoneOn Dec 1, 2025, at 3:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:
Can't see this message? View in browserImportant Update
Dear Fork n’ Film Guests,
We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring How the Grinch Stole Christmas. Our matinee shows are being rescheduled to evening showtimes, and we are thrilled to offer you two special options so you can choose what works best.
December 6th at 6:30 PM
December 7th at 6:30 PM
Please reply at your earliest convenience and let us know which evening show works best for you. Once we hear from you, we will take care of the rest.
We are also happy to announce that this weekend's event will now take place at X-GOLF Brooklyn, 105 N 13th Street, Brooklyn, NY 11249. It is an amazing venue that we cannot wait to share with you!
We look forward to hearing from you soon.
Have a wonderful day.
Warm regards,
The Fork n' Film Team
DeliveredOpenedClicked - sadiekayaugust16@icloud.comto Film Fork <newyork@forknfilm.com>Inbound3/16/2026, 12:16:06 AM
Re: Fork n' Film NYC Reservation - Exciting Update
Hello,
Thank you again for previously reaching out and offering us another opportunity to attend Fork & Film after my last experience. I truly appreciated that gesture and the reassurance that changes had been made, particularly regarding the seating.
Unfortunately, tonight’s event ended up being very disappointing. We were again seated on backless stools, which was one of the main concerns I had expressed previously. Because of that, my back was hurting most of the evening and it made the experience very uncomfortable.
In addition, my daughter never received her first course when everyone else did. We asked multiple staff members about it but didn’t receive help until we finally got the host’s attention. He did bring her food within about five minutes, but by that point she was the only person in the room not eating, which was uncomfortable for her and our family. I ended up sharing some of my meal with her while we waited.
Another issue was that the only noticeable change seemed to be the addition of headphones. Unfortunately, even with the headphones turned up to full volume, I could still clearly hear the bar music playing through them, which made it difficult to stay immersed in the film experience.
Lastly, when my final course arrived the vegetables were cold.
I was especially disappointed because I trusted the assurances that improvements had been made, and I even purchased another set of tickets for May thinking the experience would be different this time.
I really want to enjoy Fork & Film because the concept is great, but unfortunately this experience felt very similar to the last one despite the reassurances I received.
Given these issues, I would really appreciate discussing what can be done to make this right, especially since I already purchased tickets for the May event based on the improvements that were promised.
Thank you for your time,
BrittanySent from my iPhoneOn Mar 11, 2026, at 5:25 PM, Fork Film <newyork@forknfilm.com> wrote:
Hi Brittany,
It is so good to hear from you! Please, don’t apologize for reaching out - I completely understand your concerns, and I’m actually really glad you brought this up.
I have some great news that I think will put your mind at ease. We’ve listened to the feedback from those earlier events, and we aren't doing the stools anymore! We know how important it is to be cozy while watching a movie, so we’ve made some big changes to the setup.
Since making these new arrangements around the space, we’ve had a lot of success and much happier guests. We’ve worked hard to make sure the environment feels right for our movie lovers, and we're confident you'll have a much more relaxing experience this time around.
We truly value having you at our events, and we can’t wait to host you this weekend!Warm regards,SamCustomer SupportOn Mon, Mar 9, 2026 at 7:46 PM Brittany Swan <sadiekayaugust16@icloud.com> wrote:Hey Amanda,I do apologize for bothering you again, but I did get the address for this weekends event and I’m a little concerned that it’s at the golf place, this is the same place as the Grinch movie I’m pretty sure, is there any chance you have any movies at the other address we went to before it was way more quiet and the seats were comfy and we actually enjoyed the events those first times but the golf x place is the issue in my opinion it’s pretty much connected to a bar and people are loud and the seats are far from comfortable due to them being stools with no backs? I’m really sorry to ask? I just really dont want to feel like I waisted any money or time, or tickets or space for your company as well ya know!Thank you for your time I look forward to hearing from you, Best regardsBrittany swanSent from my iPhoneOn Dec 19, 2025, at 11:22 AM, Brittany Swan <sadiekayaugust16@icloud.com> wrote:
No worries at all I seriously appreciate it! Thank you!Sent from my iPhoneOn Dec 19, 2025, at 11:18 AM, Fork Film <newyork@forknfilm.com> wrote:
Hi Brittany,
Sorry for the delay in responding I went ahead and provided you, your complimentary tickets for Shrek at 3/15 at 6:30pm
We thank you for giving us another chance to make this right and give you the experience with us at Fork N Film.
We are looking forward to seeing you in March.
Best,
AmandaOn Fri, Dec 19, 2025 at 7:40 AM Brittany Swan <sadiekayaugust16@icloud.com> wrote:Shrek!! Sorry spell correct did what it wanted but can we do shrek 3/15/26 at 6:30 pm!!Sent from my iPhoneOn Dec 19, 2025, at 10:38 AM, Brittany Swan <sadiekayaugust16@icloud.com> wrote:
Or actually I’m sorry could we do shred in March the 15th at 6:30 pm instead? I really appreciate your time and listening to me and also offering me a different experience!Sent from my iPhoneOn Dec 19, 2025, at 10:36 AM, Brittany Swan <sadiekayaugust16@icloud.com> wrote:
Hey Liz,Thank you very much for the make up could we try ratatouille on 1/10/2026 at 6:30pm?Sent from my iPhoneOn Dec 18, 2025, at 8:34 PM, Fork Film <newyork@forknfilm.com> wrote:
Hi Brittany,
I am so sorry to hear about your experience on December 7th. That is absolutely not the Fork n' Film standard we aim for, and I sincerely apologize that your favorite movie experience was ruined by the noise and the cold food.
I understand your disappointment completely, especially since you paid for three tickets and have been a returning customer. We take feedback like this very seriously.
Let us make this up to you and book you for another event, is there any other you would like to view?
Best,
LizOn Fri, Dec 12, 2025 at 9:58 AM Brittany Swan <sadiekayaugust16@icloud.com> wrote:Hey Liz,I do apologize for bothering youI do wanna just say I am disappointed with my experience at the fork and film on Dec 7th 2025, the chairs were incredibly uncomfortable, it was loud in the building from it being connected to a bar and my food was cold when it got to me, iv been to numerous fork and films with your company and the grinch is my absolute favorite movie and I couldn’t even enjoy it due to the drunk degenerates right behind all of us, and I expected a little more with the food so I’m not happy with my experience to be honest with you I feel like I waisted so much money, I paid for 3 separate tickets for my family and they were not happy either!!!SincerelyBrittany swanSent from my iPhoneOn Dec 3, 2025, at 12:14 PM, Fork Film <newyork@forknfilm.com> wrote:
Hi Brittany!
Thanks so much for your reply! We’re excited to host you at Fork n’ Film this weekend! We truly appreciate your flexibility and are grateful for your understanding. Your updated tickets to the show have been sent to your inbox. Please confirm you have received them at your earliest convenience.
We look forward to seeing you soon.
Wishing you a magical Fork n’ Film experience!
Warm regards,LizOn Tue, Dec 2, 2025 at 6:07 AM Brittany Swan <sadiekayaugust16@icloud.com> wrote:December 7th and 6:30 pm would be perfect thank you!!Sent from my iPhoneOn Dec 1, 2025, at 3:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:
Can't see this message? View in browserImportant Update
Dear Fork n’ Film Guests,
We hope you are having a great day. We have an exciting update to share about this weekend's Fork n' Film show featuring How the Grinch Stole Christmas. Our matinee shows are being rescheduled to evening showtimes, and we are thrilled to offer you two special options so you can choose what works best.
December 6th at 6:30 PM
December 7th at 6:30 PM
Please reply at your earliest convenience and let us know which evening show works best for you. Once we hear from you, we will take care of the rest.
We are also happy to announce that this weekend's event will now take place at X-GOLF Brooklyn, 105 N 13th Street, Brooklyn, NY 11249. It is an amazing venue that we cannot wait to share with you!
We look forward to hearing from you soon.
Have a wonderful day.
Warm regards,
The Fork n' Film Team
- sadiekayaugust16@icloud.comto Film Fork <newyork@forknfilm.com>Inbound3/17/2026, 10:18:44 PM
Re: Fork n' Film NYC Reservation - Exciting Update
Hello, Thank you again for previously reaching out and offering us another opportunity to attend Fork & Film after my last experience. I truly appreciated that gesture and the reassurance that changes had been made, particularly regarding the seating. Unfortunately, tonight’s event ended up being very disappointing. We were again seated on backless stools, which was one of the main concerns I had expressed previously. Because of that, my back was hurting most of the evening and it made the experience very uncomfortable. In addition, my daughter never received her first course when everyone else did. We asked multiple staff members about it but didn’t receive help until we finally got the host’s attention. He did bring her food within about five minutes, but by that point she was the only person in the room not eating, which was uncomfortable for her and our family. I ended up sharing some of my meal with her while we waited. Another issue was that the only noticeable change seemed to be the addition of headphones. Unfortunately, even with the headphones turned up to full volume, I could still clearly hear the bar music playing through them, which made it difficult to stay immersed in the film experience. Lastly, when my final course arrived the vegetables were cold. I was especially disappointed because I trusted the assurances that improvements had been made, and I even purchased another set of tickets for May thinking the experience would be different this time. I really want to enjoy Fork & Film because the concept is great, but unfortunately this experience felt very similar to the last one despite the reassurances I received. Given these issues, I would really appreciate discussing what can be done to make this right, especially since I already purchased tickets for the May event based on the improvements that were promised. Thank you for your time, Brittany Sent from my iPhone > On Mar 15, 2026, at 8:16 PM, Brittany Swan <sadiekayaugust16@icloud.com> wrote: > > Hello, > > Thank you again for previously reaching out and offering us another opportunity to attend Fork & Film after my last experience. I truly appreciated that gesture and the reassurance that changes had been made, particularly regarding the seating. > > Unfortunately, tonight’s event ended up being very disappointing. We were again seated on backless stools, which was one of the main concerns I had expressed previously. Because of that, my back was hurting most of the evening and it made the experience very uncomfortable. > > In addition, my daughter never received her first course when everyone else did. We asked multiple staff members about it but didn’t receive help until we finally got the host’s attention. He did bring her food within about five minutes, but by that point she was the only person in the room not eating, which was uncomfortable for her and our family. I ended up sharing some of my meal with her while we waited. > > Another issue was that the only noticeable change seemed to be the addition of headphones. Unfortunately, even with the headphones turned up to full volume, I could still clearly hear the bar music playing through them, which made it difficult to stay immersed in the film experience. > > Lastly, when my final course arrived the vegetables were cold. > > I was especially disappointed because I trusted the assurances that improvements had been made, and I even purchased another set of tickets for May thinking the experience would be different this time. > > I really want to enjoy Fork & Film because the concept is great, but unfortunately this experience felt very similar to the last one despite the reassurances I received. > > Given these issues, I would really appreciate discussing what can be done to make this right, especially since I already purchased tickets for the May event based on the improvements that were promised. > > Thank you for your time, > Brittany
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