Re: Fork n' Film NYC Reservation - Important Announcement

Sorry I would just like a refund.

Thank you!

Sent from my iPhone

On Jan 20, 2026, at 3:58 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kacia,

To help make up for the trouble you’ve experienced, I would love to upgrade your tickets to VIP for your next visit! This will ensure you have the absolute best seats in the house and the premium experience you deserve.

I have attached our available dates and showtimes below for you to look over. Please let me know which one works best for you, and I will handle the rest personally!

The Little Mermaid:
4/3 - 6:30PM
4/4 - 6:30PM
4/5 - 6:30PM

Alice in Wonderland:
4/17 - 6:30PM
4/18 - 6:30PM
4/19 - 6:30PM

Warm regards,

Sam

Customer Support

On Mon, Jan 19, 2026 at 3:47 PM kacia hunter <kacia_hunter@yahoo.com> wrote:

Can I just a refund ?

Sent from Yahoo Mail for iPhone

On Monday, December 1, 2025, 1:53 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Kacia,

Thank you for your interest in Ratatouille.

Unfortunately, we do not have availability for that show on 1/9 at 1:30 PM.

We do, however, have availability for Ratatouille on 1/10 at 1:30 PM. Please let us know if you would like to book a reservation for that date and time.

Best,

Liz

On Sun, Nov 30, 2025 at 9:26 PM kacia hunter <kacia_hunter@yahoo.com> wrote:

Is Ratatouillle available on 1/9 @ 1:30 pm

Sent from Yahoo Mail for iPhone

On Thursday, November 20, 2025, 9:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Following up on the status of my refund

Sent from Yahoo Mail for iPhone

On Tuesday, January 20, 2026, 4:32 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Kacia,

I completely understand, and I truly appreciate you letting me know your preference. I hear you loud and clear, and we are more than happy to move forward with the refund for you as requested!

I have notified our billing team to finalize this, and I will reach out to you personally to let you know the moment it is complete. Please keep in mind that once it is processed on our end, it can sometimes take a few business days for your bank to reflect the funds in your account.

We would have loved to host you, so if you ever change your mind in the future and decide you’d like to join us for a screening, please don't hesitate to reach out. We would be absolutely delighted to assist you with a new reservation and make sure you have a wonderful time!

Warm regards,

Sam

On Tue, Jan 20, 2026 at 4:11 PM kacia hunter <kacia_hunter@yahoo.com> wrote:

Sorry I would just like a refund.

Thank you!

Sent from my iPhone

On Jan 20, 2026, at 3:58 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kacia,

To help make up for the trouble you’ve experienced, I would love to upgrade your tickets to VIP for your next visit! This will ensure you have the absolute best seats in the house and the premium experience you deserve.

I have attached our available dates and showtimes below for you to look over. Please let me know which one works best for you, and I will handle the rest personally!

The Little Mermaid:
4/3 - 6:30PM
4/4 - 6:30PM
4/5 - 6:30PM

Alice in Wonderland:
4/17 - 6:30PM
4/18 - 6:30PM
4/19 - 6:30PM

Warm regards,

Sam

Customer Support

On Mon, Jan 19, 2026 at 3:47 PM kacia hunter <kacia_hunter@yahoo.com> wrote:

Can I just a refund ?

Sent from Yahoo Mail for iPhone

On Monday, December 1, 2025, 1:53 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Kacia,

Thank you for your interest in Ratatouille.

Unfortunately, we do not have availability for that show on 1/9 at 1:30 PM.

We do, however, have availability for Ratatouille on 1/10 at 1:30 PM. Please let us know if you would like to book a reservation for that date and time.

Best,

Liz

On Sun, Nov 30, 2025 at 9:26 PM kacia hunter <kacia_hunter@yahoo.com> wrote:

Is Ratatouillle available on 1/9 @ 1:30 pm

Sent from Yahoo Mail for iPhone

On Thursday, November 20, 2025, 9:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi it’s been over two month since I requested a refund. Just wanted to follow up

If I am unable to get a refund I will keep VIP ticket if that option is still available to use towards a show during the summer

Sent from Yahoo Mail for iPhone

On Tuesday, February 3, 2026, 10:34 AM, Fork Film <newyork@forknfilm.com> wrote:

Hello Kacia!

Thank you so much for following up with me. I completely understand wanting to see those funds back in your account as soon as possible, especially since we’ve already moved forward with the request.

I am checking in with our billing team right now to see exactly where we are in the finalization process. As soon as I have that confirmation in my hands, I will reach back out to you directly to let you know it’s officially cleared on our end.

I truly appreciate your continued patience while we get this across the finish line for you!

Warm regards,

Sam

On Mon, Feb 2, 2026 at 1:52 PM kacia hunter <kacia_hunter@yahoo.com> wrote:

Following up on the status of my refund

Sent from Yahoo Mail for iPhone

On Tuesday, January 20, 2026, 4:32 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Kacia,

I completely understand, and I truly appreciate you letting me know your preference. I hear you loud and clear, and we are more than happy to move forward with the refund for you as requested!

I have notified our billing team to finalize this, and I will reach out to you personally to let you know the moment it is complete. Please keep in mind that once it is processed on our end, it can sometimes take a few business days for your bank to reflect the funds in your account.

We would have loved to host you, so if you ever change your mind in the future and decide you’d like to join us for a screening, please don't hesitate to reach out. We would be absolutely delighted to assist you with a new reservation and make sure you have a wonderful time!

Warm regards,

Sam

On Tue, Jan 20, 2026 at 4:11 PM kacia hunter <kacia_hunter@yahoo.com> wrote:

Sorry I would just like a refund.

Thank you!

Sent from my iPhone

On Jan 20, 2026, at 3:58 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kacia,

To help make up for the trouble you’ve experienced, I would love to upgrade your tickets to VIP for your next visit! This will ensure you have the absolute best seats in the house and the premium experience you deserve.

I have attached our available dates and showtimes below for you to look over. Please let me know which one works best for you, and I will handle the rest personally!

The Little Mermaid:
4/3 - 6:30PM
4/4 - 6:30PM
4/5 - 6:30PM

Alice in Wonderland:
4/17 - 6:30PM
4/18 - 6:30PM
4/19 - 6:30PM

Warm regards,

Sam

Customer Support

On Mon, Jan 19, 2026 at 3:47 PM kacia hunter <kacia_hunter@yahoo.com> wrote:

Can I just a refund ?

Sent from Yahoo Mail for iPhone

On Monday, December 1, 2025, 1:53 PM, Fork Film <newyork@forknfilm.com> wrote:

Hi Kacia,

Thank you for your interest in Ratatouille.

Unfortunately, we do not have availability for that show on 1/9 at 1:30 PM.

We do, however, have availability for Ratatouille on 1/10 at 1:30 PM. Please let us know if you would like to book a reservation for that date and time.

Best,

Liz

On Sun, Nov 30, 2025 at 9:26 PM kacia hunter <kacia_hunter@yahoo.com> wrote:

Is Ratatouillle available on 1/9 @ 1:30 pm

Sent from Yahoo Mail for iPhone

On Thursday, November 20, 2025, 9:59 PM, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.