Re: Fork N Film- Reservation

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda

Hi Sam, 

Thank you for the update and I’ll be looking forward to hearing from you! 

Have a great weekend! 

Best,

Deija 

On Friday, January 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda

Hi Deija,

I am reaching out to apologize for the silence. I know I committed to getting you an immediate update, and I am sorry that I do not have the final refund receipt in your hands just yet.

I want to be transparent with you. The delay is on our end, and I am personally staying on top of our finance team to ensure your request does not get buried in the queue. I have both tickets flagged under your email and I am pushing to get this finalized so you can put this behind you.

I will be monitoring this closely and will send over the confirmation the second it is processed. Thank you for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 11:36 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Happy Friday, 

I just wanted to check in again to see if there were any updates on the refunds as of yet. 

Hope to hear from you soon.

On Thursday, January 22, 2026, Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Thank you for the update and I’ll be looking forward to hearing from you! 

Have a great weekend! 

Best,

Deija 

On Friday, January 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda

Hi Deija,

I am reaching out to apologize for the silence. I know I committed to getting you an immediate update, and I am sorry that I do not have the final refund receipt in your hands just yet.

I want to be transparent with you. The delay is on our end, and I am personally staying on top of our finance team to ensure your request does not get buried in the queue. I have both tickets flagged under your email and I am pushing to get this finalized so you can put this behind you.

I will be monitoring this closely and will send over the confirmation the second it is processed. Thank you for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 11:36 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Happy Friday, 

I just wanted to check in again to see if there were any updates on the refunds as of yet. 

Hope to hear from you soon.

On Thursday, January 22, 2026, Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Thank you for the update and I’ll be looking forward to hearing from you! 

Have a great weekend! 

Best,

Deija 

On Friday, January 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda

Hi Deija,

I hear you, and I truly appreciate your patience. Two months is a long time to wait, and I'm sorry for the ongoing run-around.

We are still waiting on a final update from our billing department, but I’m keeping a close eye on it to make sure it doesn't fall through the cracks. I’ll reach out the second I have news.

Warm regards,

Sam

On Wed, Feb 18, 2026 at 4:29 PM Deija Williams <deijawilliams27@gmail.com> wrote:

---------- Forwarded message ----------
From: Deija Williams <deijawilliams27@gmail.com>
Date: Friday, February 6, 2026
Subject: Fork N Film- Reservation
To: Fork Film <newyork@forknfilm.com>


Hi Sam.

Thank you for reaching out to me. I appreciate your transparency here but I guess it’s just a bit upsetting because it has been a couple of months since I purchased these tickets so I wouldn’t have expected the transaction to take this long. 

Hoping there is some solution soon. And I hope to hear from you soon as well.

Thank you. 

Best,

Deija 

On Thursday, February 5, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I am reaching out to apologize for the silence. I know I committed to getting you an immediate update, and I am sorry that I do not have the final refund receipt in your hands just yet.

I want to be transparent with you. The delay is on our end, and I am personally staying on top of our finance team to ensure your request does not get buried in the queue. I have both tickets flagged under your email and I am pushing to get this finalized so you can put this behind you.

I will be monitoring this closely and will send over the confirmation the second it is processed. Thank you for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 11:36 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Happy Friday, 

I just wanted to check in again to see if there were any updates on the refunds as of yet. 

Hope to hear from you soon.

On Thursday, January 22, 2026, Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Thank you for the update and I’ll be looking forward to hearing from you! 

Have a great weekend! 

Best,

Deija 

On Friday, January 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda

Hi Deija,

Thank you for your patience. I have an update for you!

I’ve just heard back from our billing department, and I’m pleased to let you know that your refund is currently being processed. It is moving through our system's queue now.

Please keep in mind that depending on your bank, it typically takes 5–10 business days for the funds to reflect on your statement.

We appreciate you working with us to get this resolved. We will send you a copy of your refund receipt as soon as we receive it!

Warm regards,
Sam 

Customer Support

On Fri, Feb 20, 2026 at 1:13 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam. 

Thank you for responding. When do you believe you’ll hear a response from the billing department by? 

On Thursday, February 19, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I hear you, and I truly appreciate your patience. Two months is a long time to wait, and I'm sorry for the ongoing run-around.

We are still waiting on a final update from our billing department, but I’m keeping a close eye on it to make sure it doesn't fall through the cracks. I’ll reach out the second I have news.

Warm regards,

Sam

On Wed, Feb 18, 2026 at 4:29 PM Deija Williams <deijawilliams27@gmail.com> wrote:

---------- Forwarded message ----------
From: Deija Williams <deijawilliams27@gmail.com>
Date: Friday, February 6, 2026
Subject: Fork N Film- Reservation
To: Fork Film <newyork@forknfilm.com>


Hi Sam.

Thank you for reaching out to me. I appreciate your transparency here but I guess it’s just a bit upsetting because it has been a couple of months since I purchased these tickets so I wouldn’t have expected the transaction to take this long. 

Hoping there is some solution soon. And I hope to hear from you soon as well.

Thank you. 

Best,

Deija 

On Thursday, February 5, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I am reaching out to apologize for the silence. I know I committed to getting you an immediate update, and I am sorry that I do not have the final refund receipt in your hands just yet.

I want to be transparent with you. The delay is on our end, and I am personally staying on top of our finance team to ensure your request does not get buried in the queue. I have both tickets flagged under your email and I am pushing to get this finalized so you can put this behind you.

I will be monitoring this closely and will send over the confirmation the second it is processed. Thank you for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 11:36 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Happy Friday, 

I just wanted to check in again to see if there were any updates on the refunds as of yet. 

Hope to hear from you soon.

On Thursday, January 22, 2026, Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Thank you for the update and I’ll be looking forward to hearing from you! 

Have a great weekend! 

Best,

Deija 

On Friday, January 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda

Hi Deija,

Thanks for checking in!

I haven't received the official receipt just yet, but the process is moving and it should be coming through very soon. I’m keeping a close eye on it and will send it over to you the moment it hits our system.

I appreciate your patience while the bank works through the processing time!

Warm regards,

Sam

On Wed, Mar 4, 2026 at 11:07 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam,

Just checking in to see if you’ve received the refund receipt as of yet since I have not received a refund through my bank. 

If not I will still be on the lookout for up to 10 business days for any update. 

Hope to hear from you soon. 

Best,

Deija 

On Monday, February 23, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for your patience. I have an update for you!

I’ve just heard back from our billing department, and I’m pleased to let you know that your refund is currently being processed. It is moving through our system's queue now.

Please keep in mind that depending on your bank, it typically takes 5–10 business days for the funds to reflect on your statement.

We appreciate you working with us to get this resolved. We will send you a copy of your refund receipt as soon as we receive it!

Warm regards,
Sam 

Customer Support

On Fri, Feb 20, 2026 at 1:13 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam. 

Thank you for responding. When do you believe you’ll hear a response from the billing department by? 

On Thursday, February 19, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I hear you, and I truly appreciate your patience. Two months is a long time to wait, and I'm sorry for the ongoing run-around.

We are still waiting on a final update from our billing department, but I’m keeping a close eye on it to make sure it doesn't fall through the cracks. I’ll reach out the second I have news.

Warm regards,

Sam

On Wed, Feb 18, 2026 at 4:29 PM Deija Williams <deijawilliams27@gmail.com> wrote:

---------- Forwarded message ----------
From: Deija Williams <deijawilliams27@gmail.com>
Date: Friday, February 6, 2026
Subject: Fork N Film- Reservation
To: Fork Film <newyork@forknfilm.com>


Hi Sam.

Thank you for reaching out to me. I appreciate your transparency here but I guess it’s just a bit upsetting because it has been a couple of months since I purchased these tickets so I wouldn’t have expected the transaction to take this long. 

Hoping there is some solution soon. And I hope to hear from you soon as well.

Thank you. 

Best,

Deija 

On Thursday, February 5, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I am reaching out to apologize for the silence. I know I committed to getting you an immediate update, and I am sorry that I do not have the final refund receipt in your hands just yet.

I want to be transparent with you. The delay is on our end, and I am personally staying on top of our finance team to ensure your request does not get buried in the queue. I have both tickets flagged under your email and I am pushing to get this finalized so you can put this behind you.

I will be monitoring this closely and will send over the confirmation the second it is processed. Thank you for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 11:36 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Happy Friday, 

I just wanted to check in again to see if there were any updates on the refunds as of yet. 

Hope to hear from you soon.

On Thursday, January 22, 2026, Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Thank you for the update and I’ll be looking forward to hearing from you! 

Have a great weekend! 

Best,

Deija 

On Friday, January 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda

Hi Deija,

Thanks for checking in!

I haven't received the official receipt just yet, but the process is moving and it should be coming through very soon. I’m keeping a close eye on it and will send it over to you the moment it hits our system.

I appreciate your patience while the bank works through the processing time!

Warm regards,

Sam

On Wed, Mar 4, 2026 at 11:07 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam,

Just checking in to see if you’ve received the refund receipt as of yet since I have not received a refund through my bank. 

If not I will still be on the lookout for up to 10 business days for any update. 

Hope to hear from you soon. 

Best,

Deija 

On Monday, February 23, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for your patience. I have an update for you!

I’ve just heard back from our billing department, and I’m pleased to let you know that your refund is currently being processed. It is moving through our system's queue now.

Please keep in mind that depending on your bank, it typically takes 5–10 business days for the funds to reflect on your statement.

We appreciate you working with us to get this resolved. We will send you a copy of your refund receipt as soon as we receive it!

Warm regards,
Sam 

Customer Support

On Fri, Feb 20, 2026 at 1:13 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam. 

Thank you for responding. When do you believe you’ll hear a response from the billing department by? 

On Thursday, February 19, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I hear you, and I truly appreciate your patience. Two months is a long time to wait, and I'm sorry for the ongoing run-around.

We are still waiting on a final update from our billing department, but I’m keeping a close eye on it to make sure it doesn't fall through the cracks. I’ll reach out the second I have news.

Warm regards,

Sam

On Wed, Feb 18, 2026 at 4:29 PM Deija Williams <deijawilliams27@gmail.com> wrote:

---------- Forwarded message ----------
From: Deija Williams <deijawilliams27@gmail.com>
Date: Friday, February 6, 2026
Subject: Fork N Film- Reservation
To: Fork Film <newyork@forknfilm.com>


Hi Sam.

Thank you for reaching out to me. I appreciate your transparency here but I guess it’s just a bit upsetting because it has been a couple of months since I purchased these tickets so I wouldn’t have expected the transaction to take this long. 

Hoping there is some solution soon. And I hope to hear from you soon as well.

Thank you. 

Best,

Deija 

On Thursday, February 5, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I am reaching out to apologize for the silence. I know I committed to getting you an immediate update, and I am sorry that I do not have the final refund receipt in your hands just yet.

I want to be transparent with you. The delay is on our end, and I am personally staying on top of our finance team to ensure your request does not get buried in the queue. I have both tickets flagged under your email and I am pushing to get this finalized so you can put this behind you.

I will be monitoring this closely and will send over the confirmation the second it is processed. Thank you for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 11:36 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Happy Friday, 

I just wanted to check in again to see if there were any updates on the refunds as of yet. 

Hope to hear from you soon.

On Thursday, January 22, 2026, Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Thank you for the update and I’ll be looking forward to hearing from you! 

Have a great weekend! 

Best,

Deija 

On Friday, January 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda

Hi Deija,

Thank you for reaching out and checking in with me. I completely understand your concern, especially as we approach the three-week mark since our last update.

I am very sorry that you haven't seen any movement on your bank statement yet. I am escalating this to our finance team right now to get a definitive status update and to ensure there are no processing hurdles on our end.

I will keep a close eye on this and will follow up with you as soon as I have more information from them.

Warm regards,

Sam

Customer Support

On Tue, Mar 17, 2026 at 10:32 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam.

As we are approaching 3 weeks since you’ve received the refund update status, just wanted to check in to see if there are any updates on the refund as I see no updates through my bank. 

Hope to hear from you soon. 

Best,

Deija 

On Wednesday, March 4, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thanks for checking in!

I haven't received the official receipt just yet, but the process is moving and it should be coming through very soon. I’m keeping a close eye on it and will send it over to you the moment it hits our system.

I appreciate your patience while the bank works through the processing time!

Warm regards,

Sam

On Wed, Mar 4, 2026 at 11:07 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam,

Just checking in to see if you’ve received the refund receipt as of yet since I have not received a refund through my bank. 

If not I will still be on the lookout for up to 10 business days for any update. 

Hope to hear from you soon. 

Best,

Deija 

On Monday, February 23, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for your patience. I have an update for you!

I’ve just heard back from our billing department, and I’m pleased to let you know that your refund is currently being processed. It is moving through our system's queue now.

Please keep in mind that depending on your bank, it typically takes 5–10 business days for the funds to reflect on your statement.

We appreciate you working with us to get this resolved. We will send you a copy of your refund receipt as soon as we receive it!

Warm regards,
Sam 

Customer Support

On Fri, Feb 20, 2026 at 1:13 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam. 

Thank you for responding. When do you believe you’ll hear a response from the billing department by? 

On Thursday, February 19, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I hear you, and I truly appreciate your patience. Two months is a long time to wait, and I'm sorry for the ongoing run-around.

We are still waiting on a final update from our billing department, but I’m keeping a close eye on it to make sure it doesn't fall through the cracks. I’ll reach out the second I have news.

Warm regards,

Sam

On Wed, Feb 18, 2026 at 4:29 PM Deija Williams <deijawilliams27@gmail.com> wrote:

---------- Forwarded message ----------
From: Deija Williams <deijawilliams27@gmail.com>
Date: Friday, February 6, 2026
Subject: Fork N Film- Reservation
To: Fork Film <newyork@forknfilm.com>


Hi Sam.

Thank you for reaching out to me. I appreciate your transparency here but I guess it’s just a bit upsetting because it has been a couple of months since I purchased these tickets so I wouldn’t have expected the transaction to take this long. 

Hoping there is some solution soon. And I hope to hear from you soon as well.

Thank you. 

Best,

Deija 

On Thursday, February 5, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I am reaching out to apologize for the silence. I know I committed to getting you an immediate update, and I am sorry that I do not have the final refund receipt in your hands just yet.

I want to be transparent with you. The delay is on our end, and I am personally staying on top of our finance team to ensure your request does not get buried in the queue. I have both tickets flagged under your email and I am pushing to get this finalized so you can put this behind you.

I will be monitoring this closely and will send over the confirmation the second it is processed. Thank you for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 11:36 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Happy Friday, 

I just wanted to check in again to see if there were any updates on the refunds as of yet. 

Hope to hear from you soon.

On Thursday, January 22, 2026, Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Thank you for the update and I’ll be looking forward to hearing from you! 

Have a great weekend! 

Best,

Deija 

On Friday, January 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda

Hi Deija,

Happy Monday! Thank you so much for following up, and I completely understand your concern given that we’re heading into a new month.

I haven’t received a final update on the refund status just yet, but I am checking in with the team right now to get a clear sense of where things stand in the process. I’ve sent over a follow-up nudge to ensure this is prioritized, and I will get back to you as soon as I have more information.

Thanks again for your patience!

Warm regards,

Sam

Customer Support

On Mon, Mar 30, 2026 at 10:20 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Happy Monday. I’m reaching out yet again as we are about to approach another new month here and I still haven’t heard any updates on the refund. Can you please update me on your end what the process is now looking like.

On Thursday, March 19, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for reaching out and checking in with me. I completely understand your concern, especially as we approach the three-week mark since our last update.

I am very sorry that you haven't seen any movement on your bank statement yet. I am escalating this to our finance team right now to get a definitive status update and to ensure there are no processing hurdles on our end.

I will keep a close eye on this and will follow up with you as soon as I have more information from them.

Warm regards,

Sam

Customer Support

On Tue, Mar 17, 2026 at 10:32 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam.

As we are approaching 3 weeks since you’ve received the refund update status, just wanted to check in to see if there are any updates on the refund as I see no updates through my bank. 

Hope to hear from you soon. 

Best,

Deija 

On Wednesday, March 4, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thanks for checking in!

I haven't received the official receipt just yet, but the process is moving and it should be coming through very soon. I’m keeping a close eye on it and will send it over to you the moment it hits our system.

I appreciate your patience while the bank works through the processing time!

Warm regards,

Sam

On Wed, Mar 4, 2026 at 11:07 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam,

Just checking in to see if you’ve received the refund receipt as of yet since I have not received a refund through my bank. 

If not I will still be on the lookout for up to 10 business days for any update. 

Hope to hear from you soon. 

Best,

Deija 

On Monday, February 23, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for your patience. I have an update for you!

I’ve just heard back from our billing department, and I’m pleased to let you know that your refund is currently being processed. It is moving through our system's queue now.

Please keep in mind that depending on your bank, it typically takes 5–10 business days for the funds to reflect on your statement.

We appreciate you working with us to get this resolved. We will send you a copy of your refund receipt as soon as we receive it!

Warm regards,
Sam 

Customer Support

On Fri, Feb 20, 2026 at 1:13 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam. 

Thank you for responding. When do you believe you’ll hear a response from the billing department by? 

On Thursday, February 19, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I hear you, and I truly appreciate your patience. Two months is a long time to wait, and I'm sorry for the ongoing run-around.

We are still waiting on a final update from our billing department, but I’m keeping a close eye on it to make sure it doesn't fall through the cracks. I’ll reach out the second I have news.

Warm regards,

Sam

On Wed, Feb 18, 2026 at 4:29 PM Deija Williams <deijawilliams27@gmail.com> wrote:

---------- Forwarded message ----------
From: Deija Williams <deijawilliams27@gmail.com>
Date: Friday, February 6, 2026
Subject: Fork N Film- Reservation
To: Fork Film <newyork@forknfilm.com>


Hi Sam.

Thank you for reaching out to me. I appreciate your transparency here but I guess it’s just a bit upsetting because it has been a couple of months since I purchased these tickets so I wouldn’t have expected the transaction to take this long. 

Hoping there is some solution soon. And I hope to hear from you soon as well.

Thank you. 

Best,

Deija 

On Thursday, February 5, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I am reaching out to apologize for the silence. I know I committed to getting you an immediate update, and I am sorry that I do not have the final refund receipt in your hands just yet.

I want to be transparent with you. The delay is on our end, and I am personally staying on top of our finance team to ensure your request does not get buried in the queue. I have both tickets flagged under your email and I am pushing to get this finalized so you can put this behind you.

I will be monitoring this closely and will send over the confirmation the second it is processed. Thank you for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 11:36 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Happy Friday, 

I just wanted to check in again to see if there were any updates on the refunds as of yet. 

Hope to hear from you soon.

On Thursday, January 22, 2026, Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Thank you for the update and I’ll be looking forward to hearing from you! 

Have a great weekend! 

Best,

Deija 

On Friday, January 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda

Hi Deija,

Happy Monday! Thank you so much for following up, and I completely understand your concern given that we’re heading into a new month.

I haven’t received a final update on the refund status just yet, but I am checking in with the team right now to get a clear sense of where things stand in the process. I’ve sent over a follow-up nudge to ensure this is prioritized, and I will get back to you as soon as I have more information.

Thanks again for your patience!

Warm regards,

Sam

Customer Support

On Mon, Mar 30, 2026 at 10:20 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Happy Monday. I’m reaching out yet again as we are about to approach another new month here and I still haven’t heard any updates on the refund. Can you please update me on your end what the process is now looking like.

On Thursday, March 19, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for reaching out and checking in with me. I completely understand your concern, especially as we approach the three-week mark since our last update.

I am very sorry that you haven't seen any movement on your bank statement yet. I am escalating this to our finance team right now to get a definitive status update and to ensure there are no processing hurdles on our end.

I will keep a close eye on this and will follow up with you as soon as I have more information from them.

Warm regards,

Sam

Customer Support

On Tue, Mar 17, 2026 at 10:32 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam.

As we are approaching 3 weeks since you’ve received the refund update status, just wanted to check in to see if there are any updates on the refund as I see no updates through my bank. 

Hope to hear from you soon. 

Best,

Deija 

On Wednesday, March 4, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thanks for checking in!

I haven't received the official receipt just yet, but the process is moving and it should be coming through very soon. I’m keeping a close eye on it and will send it over to you the moment it hits our system.

I appreciate your patience while the bank works through the processing time!

Warm regards,

Sam

On Wed, Mar 4, 2026 at 11:07 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam,

Just checking in to see if you’ve received the refund receipt as of yet since I have not received a refund through my bank. 

If not I will still be on the lookout for up to 10 business days for any update. 

Hope to hear from you soon. 

Best,

Deija 

On Monday, February 23, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for your patience. I have an update for you!

I’ve just heard back from our billing department, and I’m pleased to let you know that your refund is currently being processed. It is moving through our system's queue now.

Please keep in mind that depending on your bank, it typically takes 5–10 business days for the funds to reflect on your statement.

We appreciate you working with us to get this resolved. We will send you a copy of your refund receipt as soon as we receive it!

Warm regards,
Sam 

Customer Support

On Fri, Feb 20, 2026 at 1:13 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam. 

Thank you for responding. When do you believe you’ll hear a response from the billing department by? 

On Thursday, February 19, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I hear you, and I truly appreciate your patience. Two months is a long time to wait, and I'm sorry for the ongoing run-around.

We are still waiting on a final update from our billing department, but I’m keeping a close eye on it to make sure it doesn't fall through the cracks. I’ll reach out the second I have news.

Warm regards,

Sam

On Wed, Feb 18, 2026 at 4:29 PM Deija Williams <deijawilliams27@gmail.com> wrote:

---------- Forwarded message ----------
From: Deija Williams <deijawilliams27@gmail.com>
Date: Friday, February 6, 2026
Subject: Fork N Film- Reservation
To: Fork Film <newyork@forknfilm.com>


Hi Sam.

Thank you for reaching out to me. I appreciate your transparency here but I guess it’s just a bit upsetting because it has been a couple of months since I purchased these tickets so I wouldn’t have expected the transaction to take this long. 

Hoping there is some solution soon. And I hope to hear from you soon as well.

Thank you. 

Best,

Deija 

On Thursday, February 5, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I am reaching out to apologize for the silence. I know I committed to getting you an immediate update, and I am sorry that I do not have the final refund receipt in your hands just yet.

I want to be transparent with you. The delay is on our end, and I am personally staying on top of our finance team to ensure your request does not get buried in the queue. I have both tickets flagged under your email and I am pushing to get this finalized so you can put this behind you.

I will be monitoring this closely and will send over the confirmation the second it is processed. Thank you for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 11:36 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Happy Friday, 

I just wanted to check in again to see if there were any updates on the refunds as of yet. 

Hope to hear from you soon.

On Thursday, January 22, 2026, Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Thank you for the update and I’ll be looking forward to hearing from you! 

Have a great weekend! 

Best,

Deija 

On Friday, January 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda

Hi Deija,

I hear your frustration loud and clear, and I want to sincerely apologize. Waiting five months and having to follow up so many times is truly unacceptable, and I am deeply sorry that we have let you down like this.

Please know that I am taking your request very seriously. My goal is to get this settled for you once and for all by the end of this week, just as you requested.

I will be personally monitoring this until I have a concrete update for you. I’m so sorry for the stress this has caused, and I am committed to making this right.

Warm regards,

Sam

Customer Support

On Tue, Apr 14, 2026 at 7:28 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hello,

Following up yet again as it’s been 2 weeks since the last update and I have still not received the refund. At this point, I’m finding it hard to believe that it is taking this long on your finances’ end when it has been about 5 months since the refund was first placed. I’m extremely disappointed that I’ve had to follow up countless amount of times and still have had no result months later. 

Truly hoping someone else can get involved here and really help me get my refund so that this can finally be settled by this week. 

On Monday, March 30, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Happy Monday! Thank you so much for following up, and I completely understand your concern given that we’re heading into a new month.

I haven’t received a final update on the refund status just yet, but I am checking in with the team right now to get a clear sense of where things stand in the process. I’ve sent over a follow-up nudge to ensure this is prioritized, and I will get back to you as soon as I have more information.

Thanks again for your patience!

Warm regards,

Sam

Customer Support

On Mon, Mar 30, 2026 at 10:20 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Happy Monday. I’m reaching out yet again as we are about to approach another new month here and I still haven’t heard any updates on the refund. Can you please update me on your end what the process is now looking like.

On Thursday, March 19, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for reaching out and checking in with me. I completely understand your concern, especially as we approach the three-week mark since our last update.

I am very sorry that you haven't seen any movement on your bank statement yet. I am escalating this to our finance team right now to get a definitive status update and to ensure there are no processing hurdles on our end.

I will keep a close eye on this and will follow up with you as soon as I have more information from them.

Warm regards,

Sam

Customer Support

On Tue, Mar 17, 2026 at 10:32 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam.

As we are approaching 3 weeks since you’ve received the refund update status, just wanted to check in to see if there are any updates on the refund as I see no updates through my bank. 

Hope to hear from you soon. 

Best,

Deija 

On Wednesday, March 4, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thanks for checking in!

I haven't received the official receipt just yet, but the process is moving and it should be coming through very soon. I’m keeping a close eye on it and will send it over to you the moment it hits our system.

I appreciate your patience while the bank works through the processing time!

Warm regards,

Sam

On Wed, Mar 4, 2026 at 11:07 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam,

Just checking in to see if you’ve received the refund receipt as of yet since I have not received a refund through my bank. 

If not I will still be on the lookout for up to 10 business days for any update. 

Hope to hear from you soon. 

Best,

Deija 

On Monday, February 23, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for your patience. I have an update for you!

I’ve just heard back from our billing department, and I’m pleased to let you know that your refund is currently being processed. It is moving through our system's queue now.

Please keep in mind that depending on your bank, it typically takes 5–10 business days for the funds to reflect on your statement.

We appreciate you working with us to get this resolved. We will send you a copy of your refund receipt as soon as we receive it!

Warm regards,
Sam 

Customer Support

On Fri, Feb 20, 2026 at 1:13 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam. 

Thank you for responding. When do you believe you’ll hear a response from the billing department by? 

On Thursday, February 19, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I hear you, and I truly appreciate your patience. Two months is a long time to wait, and I'm sorry for the ongoing run-around.

We are still waiting on a final update from our billing department, but I’m keeping a close eye on it to make sure it doesn't fall through the cracks. I’ll reach out the second I have news.

Warm regards,

Sam

On Wed, Feb 18, 2026 at 4:29 PM Deija Williams <deijawilliams27@gmail.com> wrote:

---------- Forwarded message ----------
From: Deija Williams <deijawilliams27@gmail.com>
Date: Friday, February 6, 2026
Subject: Fork N Film- Reservation
To: Fork Film <newyork@forknfilm.com>


Hi Sam.

Thank you for reaching out to me. I appreciate your transparency here but I guess it’s just a bit upsetting because it has been a couple of months since I purchased these tickets so I wouldn’t have expected the transaction to take this long. 

Hoping there is some solution soon. And I hope to hear from you soon as well.

Thank you. 

Best,

Deija 

On Thursday, February 5, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I am reaching out to apologize for the silence. I know I committed to getting you an immediate update, and I am sorry that I do not have the final refund receipt in your hands just yet.

I want to be transparent with you. The delay is on our end, and I am personally staying on top of our finance team to ensure your request does not get buried in the queue. I have both tickets flagged under your email and I am pushing to get this finalized so you can put this behind you.

I will be monitoring this closely and will send over the confirmation the second it is processed. Thank you for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 11:36 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Happy Friday, 

I just wanted to check in again to see if there were any updates on the refunds as of yet. 

Hope to hear from you soon.

On Thursday, January 22, 2026, Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Thank you for the update and I’ll be looking forward to hearing from you! 

Have a great weekend! 

Best,

Deija 

On Friday, January 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda

Hi Deija,

I hear your frustration loud and clear, and I want to sincerely apologize. Waiting five months and having to follow up so many times is truly unacceptable, and I am deeply sorry that we have let you down like this.

Please know that I am taking your request very seriously. My goal is to get this settled for you once and for all by the end of this week, just as you requested.

I will be personally monitoring this until I have a concrete update for you. I’m so sorry for the stress this has caused, and I am committed to making this right.

Warm regards,

Sam

Customer Support

On Tue, Apr 14, 2026 at 7:28 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hello,

Following up yet again as it’s been 2 weeks since the last update and I have still not received the refund. At this point, I’m finding it hard to believe that it is taking this long on your finances’ end when it has been about 5 months since the refund was first placed. I’m extremely disappointed that I’ve had to follow up countless amount of times and still have had no result months later. 

Truly hoping someone else can get involved here and really help me get my refund so that this can finally be settled by this week. 

On Monday, March 30, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Happy Monday! Thank you so much for following up, and I completely understand your concern given that we’re heading into a new month.

I haven’t received a final update on the refund status just yet, but I am checking in with the team right now to get a clear sense of where things stand in the process. I’ve sent over a follow-up nudge to ensure this is prioritized, and I will get back to you as soon as I have more information.

Thanks again for your patience!

Warm regards,

Sam

Customer Support

On Mon, Mar 30, 2026 at 10:20 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Happy Monday. I’m reaching out yet again as we are about to approach another new month here and I still haven’t heard any updates on the refund. Can you please update me on your end what the process is now looking like.

On Thursday, March 19, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for reaching out and checking in with me. I completely understand your concern, especially as we approach the three-week mark since our last update.

I am very sorry that you haven't seen any movement on your bank statement yet. I am escalating this to our finance team right now to get a definitive status update and to ensure there are no processing hurdles on our end.

I will keep a close eye on this and will follow up with you as soon as I have more information from them.

Warm regards,

Sam

Customer Support

On Tue, Mar 17, 2026 at 10:32 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam.

As we are approaching 3 weeks since you’ve received the refund update status, just wanted to check in to see if there are any updates on the refund as I see no updates through my bank. 

Hope to hear from you soon. 

Best,

Deija 

On Wednesday, March 4, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thanks for checking in!

I haven't received the official receipt just yet, but the process is moving and it should be coming through very soon. I’m keeping a close eye on it and will send it over to you the moment it hits our system.

I appreciate your patience while the bank works through the processing time!

Warm regards,

Sam

On Wed, Mar 4, 2026 at 11:07 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam,

Just checking in to see if you’ve received the refund receipt as of yet since I have not received a refund through my bank. 

If not I will still be on the lookout for up to 10 business days for any update. 

Hope to hear from you soon. 

Best,

Deija 

On Monday, February 23, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for your patience. I have an update for you!

I’ve just heard back from our billing department, and I’m pleased to let you know that your refund is currently being processed. It is moving through our system's queue now.

Please keep in mind that depending on your bank, it typically takes 5–10 business days for the funds to reflect on your statement.

We appreciate you working with us to get this resolved. We will send you a copy of your refund receipt as soon as we receive it!

Warm regards,
Sam 

Customer Support

On Fri, Feb 20, 2026 at 1:13 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam. 

Thank you for responding. When do you believe you’ll hear a response from the billing department by? 

On Thursday, February 19, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I hear you, and I truly appreciate your patience. Two months is a long time to wait, and I'm sorry for the ongoing run-around.

We are still waiting on a final update from our billing department, but I’m keeping a close eye on it to make sure it doesn't fall through the cracks. I’ll reach out the second I have news.

Warm regards,

Sam

On Wed, Feb 18, 2026 at 4:29 PM Deija Williams <deijawilliams27@gmail.com> wrote:

---------- Forwarded message ----------
From: Deija Williams <deijawilliams27@gmail.com>
Date: Friday, February 6, 2026
Subject: Fork N Film- Reservation
To: Fork Film <newyork@forknfilm.com>


Hi Sam.

Thank you for reaching out to me. I appreciate your transparency here but I guess it’s just a bit upsetting because it has been a couple of months since I purchased these tickets so I wouldn’t have expected the transaction to take this long. 

Hoping there is some solution soon. And I hope to hear from you soon as well.

Thank you. 

Best,

Deija 

On Thursday, February 5, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

I am reaching out to apologize for the silence. I know I committed to getting you an immediate update, and I am sorry that I do not have the final refund receipt in your hands just yet.

I want to be transparent with you. The delay is on our end, and I am personally staying on top of our finance team to ensure your request does not get buried in the queue. I have both tickets flagged under your email and I am pushing to get this finalized so you can put this behind you.

I will be monitoring this closely and will send over the confirmation the second it is processed. Thank you for hanging in there with me.

Warm regards,

Sam

Customer Support

On Thu, Feb 5, 2026 at 11:36 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Happy Friday, 

I just wanted to check in again to see if there were any updates on the refunds as of yet. 

Hope to hear from you soon.

On Thursday, January 22, 2026, Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Sam, 

Thank you for the update and I’ll be looking forward to hearing from you! 

Have a great weekend! 

Best,

Deija 

On Friday, January 16, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words! We truly appreciate your warmth and understanding as we work through this for you. It’s a pleasure working with guests who are as gracious as you’ve been.

I hope you have a wonderful weekend as well! I’ll be sure to reach out with an update for you just as soon as we have one.

Talk soon,
Sam

On Thu, Jan 15, 2026 at 3:59 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Greetings Sam.

Thank you for your fast and efficient response here. I appreciate the entire team over at Fork N Film for being so understanding with this matter for me. 

Looking forward to hearing back from you soon. 

Have a great weekend! 

Best, 

Deija Williams 

On Thursday, January 15, 2026, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out! I also wanted to send a huge thank you for your incredible kindness and for being so lovely in your message—it truly made our day here at the office!

I completely understand you’re eager to see that refund from November back in your account. I am going to jump right into our system now to check on its status for you. We are a small team and have been working through things manually, but I want to make sure your request is being handled with the care it deserves.

I’ll be keeping a very close eye on this for you and will reach out the very second I have an update! Thank you again for being so wonderful to work with.

Warm regards,

Sam

Customer Support

On Mon, Jan 12, 2026 at 4:19 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, I hope all is well you all over at Fork N Film. 

I just wanted to reach out to check on the status of my refunds for my two purchased tickets back in November because I still haven’t seen any updates on the refund as of yet. 

Hoping to hear back from you soon. 

Best,

Deija Williams 

On Tuesday, December 30, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind message. I truly appreciate your understanding.  We can’t wait to welcome you back to another Fork n’ Film event very soon 

Wishing you a wonderful New Year as well!

Warmly,
Amanda 

On Tue, Dec 30, 2025 at 12:40 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Amanda,

Thank you so much. I’ll look out for the refunds for the tickets. And can’t wait to join you all again at another event really soon. 

Happy New Year when it comes! 

Best,

Deija 

On Tuesday, December 23, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Okay yes, I do see both tickets I made sure I flagged both of your tickets to our team for the refund. 

Thank you for confirming. 

Best,
Amanda

On Mon, Dec 22, 2025 at 7:17 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, no both tickets were purchased under my email: 

Deijawilliams27@gmail.com

Thank you! 

Best,

Deija 

On Monday, December 22, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you for checking in, and I appreciate your patience. I do see your reservation for 12/21, but I wanted to confirm  did you purchase the other ticket under a different email address? Once I have that information, I can make sure everything is properly located and passed along.

Thank you, and happy holidays to you as well.

Best,
Amanda

On Fri, Dec 19, 2025 at 7:41 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi, 

I was checking in to see when the refund for the two tickets I purchased would be processed back to me. I know I was informed that it may take a while because of the holidays but just wanted to check in on the status. 

Hope to hear back from you soon.

Happy Holidays. 

Best,

Deija 

On Wednesday, December 3, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for your kind words.  We sincerely appreciate your commitment to returning to Fork N Film.

We absolutely can’t wait to have you and Aaliyah back with us for another magical evening. Please keep us posted if your schedule changes—we’ll be ready to welcome you both whenever the timing works best.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 8:46 PM Deija Williams <deijawilliams27@gmail.com> wrote:

Hi Liz, 

I appreciate your fast response here. Aaliyah and I are very crushed about not being able to make it and if things change with work at the hospital, we will surely reach out to reschedule. We are beyond committed to returning back to Fork N Film time and time again, it never disappoints so we will surely keep you posted if anything changes. 

Again, thank you for understanding. 

Happy Holidays, 

Deija 

On Monday, December 1, 2025, Fork Film <newyork@forknfilm.com> wrote:

Dear Deija,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Mon, Dec 1, 2025 at 2:55 AM Deija Williams <deijawilliams27@gmail.com> wrote:

Good Morning, 

I understand that it can get busy around the holidays. Thank you for reaching out. I wanted to actually see if we could get a refund possibly because due to unforeseen work circumstances at the hospital, Aaliyah and I are now unable to make the 21st or the 27th of December, which is the day I was going to reschedule for. 

I understand this may be an inconvenience and as frequent Fork N Film members we are extremely saddened that we can no longer attend. 

Hoping to hear back from you soon regarding this matter and how we should proceed. 

Happy Holidays. 

Best,

Deija 

On Friday, November 28, 2025, Fork Film <newyork@forknfilm.com> wrote:

Hi Deija,

Thank you so much for reaching out, and I sincerely apologize for the delay in replying. I completely understand the mix‑up and would be happy to help you make the switch.

Could you let me know which date you’d like to attend instead? Once I have that information, I can update your tickets accordingly so you and Aaliyah are all set.

We truly appreciate your patience and your continued support as a frequent guest, and we’ll make sure your Fork N Film experience is smooth and enjoyable.

Warm regards,
Amanda