Re: Fork n' Film NYC Reservation - Important Announcement
Katherine Dixon · kt.dixon136@gmail.com · landed in newyork@forknfilm.com
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- kt.dixon136@gmail.comto Fork Film <newyork@forknfilm.com>Inbound1/31/2026, 12:19:59 AM
Re: Fork n' Film NYC Reservation - Important Announcement
Hello, I have still not recieved my refund for the event. Do you have an update on when the refund will be given?On Fri, Nov 28, 2025 at 6:19 PM Fork Film <newyork@forknfilm.com> wrote:Hi,
Thank you so much for your message, and I want to sincerely apologize again for the cancellation of your event. We completely understand your decision to request a refund, and we’re truly sorry we weren’t able to reschedule you at this time.
Our team is currently managing a high volume of calls and emails, so refunds are taking longer than usual to process. That said, we’ve flagged your request and will stay in touch with updates along the way.
We genuinely appreciate your support and hope to welcome you back for a future Fork N Film experience when the timing feels right.
Best,
AmandaOn Thu, Nov 27, 2025 at 12:17 PM Katherine Dixon <kt.dixon136@gmail.com> wrote:I have actually decided to just take the refund please. Thank you for your time
On Wednesday, November 26, 2025, Katherine Dixon <kt.dixon136@gmail.com> wrote:Hello, thank you for the information. I have a question though, I do not live in NYC, so would I need to have a permanent time to use the ticket if I get the VIP upgrade, or can it be like a voucher?
On Wednesday, November 26, 2025, Fork Film <newyork@forknfilm.com> wrote:Dear Katherine,
I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.
Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.
Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.
If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.
If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.
We hope to have the pleasure of hosting you at Fork n’ Film in the future.
Warm regards,
Liz
On Wed, Nov 26, 2025 at 1:46 PM Katherine Dixon <kt.dixon136@gmail.com> wrote:Hello, can I please get a refund for my reservation?
On Thursday, November 20, 2025, Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,
We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.
After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.
This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.
Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.
We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.
Elf
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
The Little Mermaid
Alice in Wonderland
If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.
We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.
With gratitude,
The Fork n’ Film Team
--Katherine DixonB.B.A. AccountingMorehead Honors CollegeUniversity Union Vice President of EventsPeer TutorUniversity of Georgia | Class of 2027(678)-788-5856
--Katherine DixonB.B.A. AccountingMorehead Honors CollegeUniversity Union Vice President of EventsPeer TutorUniversity of Georgia | Class of 2027(678)-788-5856
--Katherine DixonB.B.A. AccountingMorehead Honors CollegeUniversity Union Vice President of EventsPeer TutorUniversity of Georgia | Class of 2027(678)-788-5856
--Katherine DixonB.B.A. AccountingMorehead Honors CollegeUniversity Union Vice President of EventsPeer TutorUniversity of Georgia | Class of 2027(678)-788-5856 - newyork@forknfilm.comto Katherine Dixon <kt.dixon136@gmail.com>Reply (operator)1/31/2026, 4:22:46 PM
Re: Fork n' Film NYC Reservation - Important Announcement
Hello Katherine,
Thank you for checking in. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.
While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!
Warmly,
The Fork n' Film Team
On Fri, Jan 30, 2026 at 5:20 PM Katherine Dixon <kt.dixon136@gmail.com> wrote:Hello, I have still not recieved my refund for the event. Do you have an update on when the refund will be given?On Fri, Nov 28, 2025 at 6:19 PM Fork Film <newyork@forknfilm.com> wrote:Hi,
Thank you so much for your message, and I want to sincerely apologize again for the cancellation of your event. We completely understand your decision to request a refund, and we’re truly sorry we weren’t able to reschedule you at this time.
Our team is currently managing a high volume of calls and emails, so refunds are taking longer than usual to process. That said, we’ve flagged your request and will stay in touch with updates along the way.
We genuinely appreciate your support and hope to welcome you back for a future Fork N Film experience when the timing feels right.
Best,
AmandaOn Thu, Nov 27, 2025 at 12:17 PM Katherine Dixon <kt.dixon136@gmail.com> wrote:I have actually decided to just take the refund please. Thank you for your time
On Wednesday, November 26, 2025, Katherine Dixon <kt.dixon136@gmail.com> wrote:Hello, thank you for the information. I have a question though, I do not live in NYC, so would I need to have a permanent time to use the ticket if I get the VIP upgrade, or can it be like a voucher?
On Wednesday, November 26, 2025, Fork Film <newyork@forknfilm.com> wrote:Dear Katherine,
I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.
Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.
Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.
If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.
If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.
We hope to have the pleasure of hosting you at Fork n’ Film in the future.
Warm regards,
Liz
On Wed, Nov 26, 2025 at 1:46 PM Katherine Dixon <kt.dixon136@gmail.com> wrote:Hello, can I please get a refund for my reservation?
On Thursday, November 20, 2025, Fork n' Film NYC <newyork@forknfilm.com> wrote:Can't see this message? View in browserImportant Announcement
Dear Fork n’ Film Guests,
We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.
After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.
This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.
Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.
We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.
Elf
Ratatouille
Beauty and the Beast
Lady and the Tramp
Princess and the Frog
Shrek
The Little Mermaid
Alice in Wonderland
If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.
We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.
With gratitude,
The Fork n’ Film Team
--Katherine DixonB.B.A. AccountingMorehead Honors CollegeUniversity Union Vice President of EventsPeer TutorUniversity of Georgia | Class of 2027(678)-788-5856
--Katherine DixonB.B.A. AccountingMorehead Honors CollegeUniversity Union Vice President of EventsPeer TutorUniversity of Georgia | Class of 2027(678)-788-5856
--Katherine DixonB.B.A. AccountingMorehead Honors CollegeUniversity Union Vice President of EventsPeer TutorUniversity of Georgia | Class of 2027(678)-788-5856
--Katherine DixonB.B.A. AccountingMorehead Honors CollegeUniversity Union Vice President of EventsPeer TutorUniversity of Georgia | Class of 2027(678)-788-5856DeliveredOpenedClicked
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