SuperTix

Good afternoon. I wanted to check status on refund. Just to recap our show was Shrek in Los Angeles 6:30PM on March 14th. My name is Desiree Jerome and I purchased 3 regular tickets totaling $614.97 purchased Aug 27 2025. May 12^th will be 60 days since initial request for refund. Please provide me with some sort of time frame thank you
Des

I am reaching out to you as I am not really getting anywhere with a gentleman named Alex. This is a forward email I initially sent him. Thank you

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From: Fork Film <losangeles@forknfilm.com>
Sent: Friday, November 21, 2025 5:00:36 PM
To: Desiree Jerome <cheychi@msn.com>
Subject: Re: Fork N' Film Reschedule

Hi Des,

Someone will reach out to you directly with your code within the next week.

Thank you,

Liz

On Fri, Nov 21, 2025 at 4:03 PM Desiree Jerome <cheychi@msn.com> wrote:

A coupon code is preferred at this time, only because I have no idea what recovery is going to look like one then with the holidays and travels. I am hoping to go soon, but I have no idea until after surgery. Thank you so very much for reaching out to me. I greatly appreciate it.

Thanks Des

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From: Fork Film <losangeles@forknfilm.com>
Sent: Friday, November 21, 2025 1:47:28 PM
To: cheychi@msn.com <cheychi@msn.com>
Subject: Fork N' Film Reschedule

Hi Desiree,

Thank you for reaching out. We can definitely help you reschedule your tickets.

To assist you efficiently, please provide me with 3-4 alternative dates and times you would prefer. This helps ensure we can secure a new booking, especially if your first choice is unavailable.

If none of the new dates work, we can issue you a coupon code so you can book your new tickets at your convenience directly through our website.

Please let me know your preferred options, and I hope your surgery goes well.

Best regards,

Liz

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