Re: Fork n' Film NYC Reservation - Important Announcement



Hi Jennifer,

Thank you for being so open with me about how this has impacted you. I truly hear your frustration, and I am so deeply sorry that the timing of this cancellation disrupted your vacation plans and put you in such a difficult position financially. That is the very last thing we want for our guests.

I want to assure you that we are working around the clock to get these funds back to you. We are a very small team, and because we are processing everything manually to ensure accuracy, it is taking a bit longer than we’d like. Please know that getting your refund finalized is a top priority for us.

We know it doesn't fix the inconvenience you've experienced, but we would truly love to have you join us for a show absolutely free of charge while you wait for the refund to clear. We’d love the chance to host you and hopefully bring a little bit of magic back to your experience with us.

I will continue to keep a close eye on your refund and will reach out the moment I have a fresh update. Thank you again for your patience with our small team.

Warm regards,

Sam

Customer Support

On Fri, Jan 9, 2026 at 8:13 AM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

Basically you took everyone’s money and spent it and now can’t repay everyone. Thats what this comes down to. Otherwise it would be very easy to go in and refund everyone who you cancelled on. This is not ok, it’s not a small amount of money. First the inconvenience and disappointment of our plans cancelling last minute on our vacation and now bring out a large amount. You should have issued the refund the same day you announced the cancellation. We didn’t even have the money to rebook something else! 

Sent from my iPhone

On Jan 7, 2026, at 2:56 pm, Fork Film <newyork@forknfilm.com> wrote:



Hi Jennifer,

I completely hear you, and I want to sincerely apologize for the delay. As a fellow business owner, I truly agree with you. This is not the experience we ever want to provide for our guests, especially after you planned so far in advance.

Please know that we aren't trying to make you wait; we have been working through a significant manual backlog following the recent cancellations, and it’s simply taking our team longer to get through the queue than we anticipated. We are absolutely committed to making this right and getting your full refund back to you.

I’m personally overseeing your request to ensure it doesn't get lost in the shuffle. I don't have a final confirmation for you this second, but I am staying on top of this and will reach out to you the moment I have an update.

Thank you for your patience and for giving me the chance to get this sorted for you. I really appreciate your understanding while we work to get back on track.

Warm Regards,

Sam

Customer Support

On Sat, Jan 3, 2026 at 10:58 PM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

It's been over a month since you cancelled by reservation and I still haven't received my refund. I don't think this is right considering I paid months prior and you cancelled on us. I don't want to have to go to the better business bureau and social media. We own a business and would never make a customer wait for a refund if we had to make changes. Jen

On Tuesday, December 9, 2025 at 01:06:35 PM PST, Fork Film <newyork@forknfilm.com> wrote:

Hi Jennifer, 

I completely understand your concern and how important it is to have this resolved. Please know our team is actively working through refunds and doing our best to get through them quickly.

I truly regret the inconvenience and appreciate your patience while we finalize your refund.

Warm regards,
Amanda

On Tue, Dec 9, 2025 at 11:06 AM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

Checking on the status of my refund…..

Sent from my iPhone

On Nov 24, 2025, at 2:27 pm, Fork Film <newyork@forknfilm.com> wrote:



Dear Jennifer,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Fri, Nov 21, 2025 at 12:12 PM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

I will be on a trip to NY and this was an event for me and my friends. I cannot reschedule unless you have a show on Dec 1 which I don't believe you do. Please refund my 3 tickets. jennifer Holmes

On Thursday, November 20, 2025 at 06:59:21 PM PST, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Sierra

Customer Support

On Tue, Jan 27, 2026 at 7:40 PM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

We are now 2 more weeks since you emailed that you were going to expedite my refund, and 9 weeks since you cancelled my event. I am ready to report you to the BBB and hire an attorney. This is unacceptable and I’m tired of having to keep asking. I want my refund now. No more delays. Jen

Sent from my iPhone

On Jan 14, 2026, at 2:02 pm, Fork Film <newyork@forknfilm.com> wrote:



Hi Jennifer,

Thank you for being so open with me about how this has impacted you. I truly hear your frustration, and I am so deeply sorry that the timing of this cancellation disrupted your vacation plans and put you in such a difficult position financially. That is the very last thing we want for our guests.

I want to assure you that we are working around the clock to get these funds back to you. We are a very small team, and because we are processing everything manually to ensure accuracy, it is taking a bit longer than we’d like. Please know that getting your refund finalized is a top priority for us.

We know it doesn't fix the inconvenience you've experienced, but we would truly love to have you join us for a show absolutely free of charge while you wait for the refund to clear. We’d love the chance to host you and hopefully bring a little bit of magic back to your experience with us.

I will continue to keep a close eye on your refund and will reach out the moment I have a fresh update. Thank you again for your patience with our small team.

Warm regards,

Sam

Customer Support

On Fri, Jan 9, 2026 at 8:13 AM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

Basically you took everyone’s money and spent it and now can’t repay everyone. Thats what this comes down to. Otherwise it would be very easy to go in and refund everyone who you cancelled on. This is not ok, it’s not a small amount of money. First the inconvenience and disappointment of our plans cancelling last minute on our vacation and now bring out a large amount. You should have issued the refund the same day you announced the cancellation. We didn’t even have the money to rebook something else! 

Sent from my iPhone

On Jan 7, 2026, at 2:56 pm, Fork Film <newyork@forknfilm.com> wrote:



Hi Jennifer,

I completely hear you, and I want to sincerely apologize for the delay. As a fellow business owner, I truly agree with you. This is not the experience we ever want to provide for our guests, especially after you planned so far in advance.

Please know that we aren't trying to make you wait; we have been working through a significant manual backlog following the recent cancellations, and it’s simply taking our team longer to get through the queue than we anticipated. We are absolutely committed to making this right and getting your full refund back to you.

I’m personally overseeing your request to ensure it doesn't get lost in the shuffle. I don't have a final confirmation for you this second, but I am staying on top of this and will reach out to you the moment I have an update.

Thank you for your patience and for giving me the chance to get this sorted for you. I really appreciate your understanding while we work to get back on track.

Warm Regards,

Sam

Customer Support

On Sat, Jan 3, 2026 at 10:58 PM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

It's been over a month since you cancelled by reservation and I still haven't received my refund. I don't think this is right considering I paid months prior and you cancelled on us. I don't want to have to go to the better business bureau and social media. We own a business and would never make a customer wait for a refund if we had to make changes. Jen

On Tuesday, December 9, 2025 at 01:06:35 PM PST, Fork Film <newyork@forknfilm.com> wrote:

Hi Jennifer, 

I completely understand your concern and how important it is to have this resolved. Please know our team is actively working through refunds and doing our best to get through them quickly.

I truly regret the inconvenience and appreciate your patience while we finalize your refund.

Warm regards,
Amanda

On Tue, Dec 9, 2025 at 11:06 AM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

Checking on the status of my refund…..

Sent from my iPhone

On Nov 24, 2025, at 2:27 pm, Fork Film <newyork@forknfilm.com> wrote:



Dear Jennifer,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Fri, Nov 21, 2025 at 12:12 PM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

I will be on a trip to NY and this was an event for me and my friends. I cannot reschedule unless you have a show on Dec 1 which I don't believe you do. Please refund my 3 tickets. jennifer Holmes

On Thursday, November 20, 2025 at 06:59:21 PM PST, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.



Hi Jen,

I hear how much this has weighed on you, and I truly apologize that my previous messages haven't provided the resolution you need. I realize that hearing about "backlogs" and "manual processes" doesn't help with the interest on your statement or the fact that you've been waiting for three months.

I want to be very direct with you: I am moving your file out of the general queue and flagging it specifically for our accounting lead today. I understand that a "top priority" promise feels empty without a date attached, so I am asking them for a specific timeline on when your three-ticket refund will be initiated so I can give you a concrete answer.

You shouldn't have to keep checking in just to get your own money back. I am going to stay on this until I can send you a confirmation number that you can take to your bank. I’ll be back in touch as soon as I have that specific update from our billing lead.

Thank you for your continued patience, as stretched as it is.

Warm regards,

Sam

Customer Support

On Fri, Jan 30, 2026 at 2:29 PM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

What it seems like to me is that you took everybody’s money and then misused it because you didn’t provide the service so that money should’ve been refunded immediately. It doesn’t take that long to issue refunds if you have the money you would’ve paid it back already. I’m not okay with every time I message you getting put off the basically it’s gonna happen but with no time resolution. you do realise that people were out of a lot of money that they paid. I had to pay interest on my credit card on top of the cost of the tickets. It wasn’t just one ticket I had purchased three and I was out of something to do on my vacation and had to pay for something else and I’m still waiting three months later for my money. I want an answer when I’m getting my refund. Jen 

Sent from my iPhone

On Jan 30, 2026, at 8:19 am, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Sierra

Customer Support

On Tue, Jan 27, 2026 at 7:40 PM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

We are now 2 more weeks since you emailed that you were going to expedite my refund, and 9 weeks since you cancelled my event. I am ready to report you to the BBB and hire an attorney. This is unacceptable and I’m tired of having to keep asking. I want my refund now. No more delays. Jen

Sent from my iPhone

On Jan 14, 2026, at 2:02 pm, Fork Film <newyork@forknfilm.com> wrote:



Hi Jennifer,

Thank you for being so open with me about how this has impacted you. I truly hear your frustration, and I am so deeply sorry that the timing of this cancellation disrupted your vacation plans and put you in such a difficult position financially. That is the very last thing we want for our guests.

I want to assure you that we are working around the clock to get these funds back to you. We are a very small team, and because we are processing everything manually to ensure accuracy, it is taking a bit longer than we’d like. Please know that getting your refund finalized is a top priority for us.

We know it doesn't fix the inconvenience you've experienced, but we would truly love to have you join us for a show absolutely free of charge while you wait for the refund to clear. We’d love the chance to host you and hopefully bring a little bit of magic back to your experience with us.

I will continue to keep a close eye on your refund and will reach out the moment I have a fresh update. Thank you again for your patience with our small team.

Warm regards,

Sam

Customer Support

On Fri, Jan 9, 2026 at 8:13 AM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

Basically you took everyone’s money and spent it and now can’t repay everyone. Thats what this comes down to. Otherwise it would be very easy to go in and refund everyone who you cancelled on. This is not ok, it’s not a small amount of money. First the inconvenience and disappointment of our plans cancelling last minute on our vacation and now bring out a large amount. You should have issued the refund the same day you announced the cancellation. We didn’t even have the money to rebook something else! 

Sent from my iPhone

On Jan 7, 2026, at 2:56 pm, Fork Film <newyork@forknfilm.com> wrote:



Hi Jennifer,

I completely hear you, and I want to sincerely apologize for the delay. As a fellow business owner, I truly agree with you. This is not the experience we ever want to provide for our guests, especially after you planned so far in advance.

Please know that we aren't trying to make you wait; we have been working through a significant manual backlog following the recent cancellations, and it’s simply taking our team longer to get through the queue than we anticipated. We are absolutely committed to making this right and getting your full refund back to you.

I’m personally overseeing your request to ensure it doesn't get lost in the shuffle. I don't have a final confirmation for you this second, but I am staying on top of this and will reach out to you the moment I have an update.

Thank you for your patience and for giving me the chance to get this sorted for you. I really appreciate your understanding while we work to get back on track.

Warm Regards,

Sam

Customer Support

On Sat, Jan 3, 2026 at 10:58 PM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

It's been over a month since you cancelled by reservation and I still haven't received my refund. I don't think this is right considering I paid months prior and you cancelled on us. I don't want to have to go to the better business bureau and social media. We own a business and would never make a customer wait for a refund if we had to make changes. Jen

On Tuesday, December 9, 2025 at 01:06:35 PM PST, Fork Film <newyork@forknfilm.com> wrote:

Hi Jennifer, 

I completely understand your concern and how important it is to have this resolved. Please know our team is actively working through refunds and doing our best to get through them quickly.

I truly regret the inconvenience and appreciate your patience while we finalize your refund.

Warm regards,
Amanda

On Tue, Dec 9, 2025 at 11:06 AM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

Checking on the status of my refund…..

Sent from my iPhone

On Nov 24, 2025, at 2:27 pm, Fork Film <newyork@forknfilm.com> wrote:



Dear Jennifer,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Fri, Nov 21, 2025 at 12:12 PM Jennifer Ramsey <ocjen73@yahoo.com> wrote:

I will be on a trip to NY and this was an event for me and my friends. I cannot reschedule unless you have a show on Dec 1 which I don't believe you do. Please refund my 3 tickets. jennifer Holmes

On Thursday, November 20, 2025 at 06:59:21 PM PST, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 28th-30th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.