Re: Fork N Film- NYC

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Customer Support

On Fri, Dec 26, 2025 at 1:09 PM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello,

It has now been over a month in waiting for my refund.  Is there anyway that it can be escalted to upper management? I cannot continue to wait for a refund. 

Thanks,

Angelica 

On Mon, Dec 8, 2025, 4:11 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Angelica,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Liz

On Fri, Dec 5, 2025 at 4:38 AM Angelica Colon <colonangelica04@gmail.com> wrote:

Any update on how long the reimbursement will take? 

On Tue, Nov 25, 2025, 6:19 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Angelica,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Nov 25, 2025 at 4:35 AM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello, 

Thanks for getting back to me. 

At this point I would like to request a refund as I had intended to go with another party whom is attending the 12/12 event. 

Thank you,

Angelica 

On Mon, Nov 24, 2025, 8:24 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Angelica,

So sorry for the delay in my response.

I'm looking into the Grinch availability for December 12th now and we don't seem to have any.

Can we do December 14th at 1:30pm?

Thanks for your patience.

Best,
Liz

On Mon, Nov 24, 2025 at 5:20 PM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello, 

Just following up on these email. 

---------- Forwarded message ---------
From: Angelica Colon <colonangelica04@gmail.com>
Date: Thu, Nov 20, 2025, 7:19 AM
Subject: Re: Fork N Film- NYC
To: Fork Film <newyork@forknfilm.com>

Thank you so much.

I would like both tickets for Grinch December 12th at 630pm.

Thanks,

Angelica 

On Mon, Nov 17, 2025, 8:10 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Angelica,

Thank you so much for your patience, and I sincerely apologize for the delay in getting back to you.

Yes, we’d be happy to provide you with a complimentary ticket as well. Could you please let me know which film you’re interested in, and I’ll send over our updated availability so we can get you scheduled?

We truly appreciate your support and look forward to welcoming you back soon!

Best,
Amanda

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Customer Support

On Fri, Dec 26, 2025 at 1:09 PM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello,

It has now been over a month in waiting for my refund.  Is there anyway that it can be escalted to upper management? I cannot continue to wait for a refund. 

Thanks,

Angelica 

On Mon, Dec 8, 2025, 4:11 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Angelica,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Liz

On Fri, Dec 5, 2025 at 4:38 AM Angelica Colon <colonangelica04@gmail.com> wrote:

Any update on how long the reimbursement will take? 

On Tue, Nov 25, 2025, 6:19 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Angelica,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Nov 25, 2025 at 4:35 AM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello, 

Thanks for getting back to me. 

At this point I would like to request a refund as I had intended to go with another party whom is attending the 12/12 event. 

Thank you,

Angelica 

On Mon, Nov 24, 2025, 8:24 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Angelica,

So sorry for the delay in my response.

I'm looking into the Grinch availability for December 12th now and we don't seem to have any.

Can we do December 14th at 1:30pm?

Thanks for your patience.

Best,
Liz

On Mon, Nov 24, 2025 at 5:20 PM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello, 

Just following up on these email. 

---------- Forwarded message ---------
From: Angelica Colon <colonangelica04@gmail.com>
Date: Thu, Nov 20, 2025, 7:19 AM
Subject: Re: Fork N Film- NYC
To: Fork Film <newyork@forknfilm.com>

Thank you so much.

I would like both tickets for Grinch December 12th at 630pm.

Thanks,

Angelica 

On Mon, Nov 17, 2025, 8:10 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Angelica,

Thank you so much for your patience, and I sincerely apologize for the delay in getting back to you.

Yes, we’d be happy to provide you with a complimentary ticket as well. Could you please let me know which film you’re interested in, and I’ll send over our updated availability so we can get you scheduled?

We truly appreciate your support and look forward to welcoming you back soon!

Best,
Amanda

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Customer Support

On Thu, Jan 22, 2026 at 6:02 AM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello, 

I am following up on my refund. This is unacceptable. I need my refund now. Please connect me to a manager.

Angelica

On Fri, Dec 26, 2025, 4:26 PM Fork Film <newyork@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Customer Support

On Fri, Dec 26, 2025 at 1:09 PM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello,

It has now been over a month in waiting for my refund.  Is there anyway that it can be escalted to upper management? I cannot continue to wait for a refund. 

Thanks,

Angelica 

On Mon, Dec 8, 2025, 4:11 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Angelica,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Liz

On Fri, Dec 5, 2025 at 4:38 AM Angelica Colon <colonangelica04@gmail.com> wrote:

Any update on how long the reimbursement will take? 

On Tue, Nov 25, 2025, 6:19 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Angelica,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Nov 25, 2025 at 4:35 AM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello, 

Thanks for getting back to me. 

At this point I would like to request a refund as I had intended to go with another party whom is attending the 12/12 event. 

Thank you,

Angelica 

On Mon, Nov 24, 2025, 8:24 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Angelica,

So sorry for the delay in my response.

I'm looking into the Grinch availability for December 12th now and we don't seem to have any.

Can we do December 14th at 1:30pm?

Thanks for your patience.

Best,
Liz

On Mon, Nov 24, 2025 at 5:20 PM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello, 

Just following up on these email. 

---------- Forwarded message ---------
From: Angelica Colon <colonangelica04@gmail.com>
Date: Thu, Nov 20, 2025, 7:19 AM
Subject: Re: Fork N Film- NYC
To: Fork Film <newyork@forknfilm.com>

Thank you so much.

I would like both tickets for Grinch December 12th at 630pm.

Thanks,

Angelica 

On Mon, Nov 17, 2025, 8:10 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Angelica,

Thank you so much for your patience, and I sincerely apologize for the delay in getting back to you.

Yes, we’d be happy to provide you with a complimentary ticket as well. Could you please let me know which film you’re interested in, and I’ll send over our updated availability so we can get you scheduled?

We truly appreciate your support and look forward to welcoming you back soon!

Best,
Amanda

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Customer Support

On Fri, Dec 26, 2025 at 1:09 PM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello,

It has now been over a month in waiting for my refund.  Is there anyway that it can be escalted to upper management? I cannot continue to wait for a refund. 

Thanks,

Angelica 

On Mon, Dec 8, 2025, 4:11 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Angelica,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Liz

On Fri, Dec 5, 2025 at 4:38 AM Angelica Colon <colonangelica04@gmail.com> wrote:

Any update on how long the reimbursement will take? 

On Tue, Nov 25, 2025, 6:19 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Angelica,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Nov 25, 2025 at 4:35 AM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello, 

Thanks for getting back to me. 

At this point I would like to request a refund as I had intended to go with another party whom is attending the 12/12 event. 

Thank you,

Angelica 

On Mon, Nov 24, 2025, 8:24 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Angelica,

So sorry for the delay in my response.

I'm looking into the Grinch availability for December 12th now and we don't seem to have any.

Can we do December 14th at 1:30pm?

Thanks for your patience.

Best,
Liz

On Mon, Nov 24, 2025 at 5:20 PM Angelica Colon <colonangelica04@gmail.com> wrote:

Hello, 

Just following up on these email. 

---------- Forwarded message ---------
From: Angelica Colon <colonangelica04@gmail.com>
Date: Thu, Nov 20, 2025, 7:19 AM
Subject: Re: Fork N Film- NYC
To: Fork Film <newyork@forknfilm.com>

Thank you so much.

I would like both tickets for Grinch December 12th at 630pm.

Thanks,

Angelica 

On Mon, Nov 17, 2025, 8:10 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Angelica,

Thank you so much for your patience, and I sincerely apologize for the delay in getting back to you.

Yes, we’d be happy to provide you with a complimentary ticket as well. Could you please let me know which film you’re interested in, and I’ll send over our updated availability so we can get you scheduled?

We truly appreciate your support and look forward to welcoming you back soon!

Best,
Amanda