Re: Re: Re: Re: Fork n' Film NYC Reservation - Important Announcement

Hello Sam, 

Two months is indeed a very long time. A refund should be issued automatically if no service was provided.  

Therefore my question, do you even intend to give me a refund?

Best regards

Josephine 
Sent using the GMX mail app

On 1/7/26 at 3:01 PM, Fork Film wrote:

From: "Fork Film" <newyork@forknfilm.com>
Date: January 7, 2026
To: J.Viktoria1@gmx.de
Cc:
Subject: Re: Re: Re: Fork n' Film NYC Reservation - Important Announcement

Hi Josephine,

I am reaching out to personally apologize for the delay. Two months is a long time to be waiting for a refund, and I truly appreciate how patient you’ve been while we navigate the pause in our Polar Express shows.

I’ve been checking in with our team specifically regarding your request. Because these refunds are being handled manually during this pause, the process is moving much slower than we’d like, but I want to reassure you that you are absolutely at the top of my list to get this resolved.

I’m so sorry I don't have a final confirmation for you today, but please know I’m staying on top of this. I’ll keep you posted the very second I see movement on our end.

Thank you again for sticking with us, it really means a lot.

Warm regards,

Sam 

Customer Support

On Sun, Jan 4, 2026 at 11:44 AM <J.Viktoria1@gmx.de> wrote:

Hello, I wanted to check in about my refund on the Polar Express 11.15.2025, that you cancelled. It’s already been two months since I requested a refund. Now I like to know when I get it back. 

My order number is: 2Z93-LDVN-R4R

Thank you, 

Josephine Schmidt

Sent using the GMX mail app

On 11/28/25 at 5:53 PM, Fork Film wrote:

From: "Fork Film" <newyork@forknfilm.com>
Date: November 28, 2025
To: J.Viktoria1@gmx.de
Cc:
Subject: Re: Re: Fork n' Film NYC Reservation - Important Announcement

Hi,

I sincerely apologize for the frustration this has caused. We’re a small team and doing the very best we can to work through refunds as quickly as possible. While I’m unable to provide an exact time frame, please know that your refund request is not being overlooked and has already been flagged to our team for processing.

We truly appreciate your patience and understanding as we work to resolve this for you.

Warm regards,
Amanda

On Fri, Nov 28, 2025 at 2:52 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Glyn,

I sincerely apologize for the frustration this has caused. We’re a small team and doing the very best we can to work through refunds as quickly as possible. While I’m unable to provide an exact time frame, please know that your refund request is not being overlooked and has already been flagged to our team for processing.

We truly appreciate your patience and understanding as we work to resolve this for you.

Warm regards,
Amanda

On Wed, Nov 26, 2025 at 3:30 PM <J.Viktoria1@gmx.de> wrote:

Hello Amanda, 

thank you for understanding and flagging my refund request to the team. To understand how long this process might take, is there a time frame for how long or a person whom I should ask this?

Best regards, Josephine 

Sent using the GMX mail app

On 11/11/25 at 1:04 PM, Fork Film wrote:

From: "Fork Film" <newyork@forknfilm.com>
Date: November 11, 2025
To: J.Viktoria1@gmx.de
Cc:
Subject: Re: Fork n' Film NYC Reservation - Important Announcement

Hi, 
Thank you so much for your thoughtful message, and I want to sincerely apologize for the disappointment caused by the pause in our movie schedule. We know how much you were looking forward to experiencing Fork N Film, and we’re truly sorry that this change affected your plans.

I completely understand that rescheduling isn’t an option for you, and I’ve gone ahead and flagged your refund request to our team. We’ll work to process it as soon as possible, and you’ll receive a confirmation email and refund receipt once it’s finalized.

Thank you again for your kind understanding and for reaching out. Wishing you a wonderful weekend in New York, even if it’s not quite the one you originally planned.

Best,
Amanda

On Mon, Nov 10, 2025 at 3:28 PM <J.Viktoria1@gmx.de> wrote:

Good afternoon, dear Fork n’ Film Team, 

hearing that you will pause the movies for a period amount of time is very unfortunate to hear since I was looking forward to finally experiencing this. 

Alllthough I can also fully understand that you are eager to improve the experience for everyone. 

I will be just over this weekend in NewYork, so I can’t reschedule, hence I would like to receive a full refund on my ticket for the Polar Express. 

You could reach me over this email or under +1(704)3159378.

Thank you in advance for your response, and have a good rest of the week.

Josephine Schmidt

Sent using the GMX mail app

On 11/5/25 at 8:21 PM, Fork n' Film NYC wrote:

From: "Fork n' Film NYC" <newyork@forknfilm.com>
Date: November 5, 2025
To: "Josephine Schmidt" <j.viktoria1@gmx.de>
Cc:
Subject: Fork n' Film NYC Reservation - Important Announcement

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Polar Express, as we have cancelled all shows for November 14th-16th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be reaching out within the week to assist with rescheduling. If you prefer, you’re also welcome to reply to this email.    We’re also excited to share our upcoming Fork n’ Film lineup! If you’d like to book tickets for one of the shows below instead, just let us know and we’ll be happy to take care of the rest.   Elf Ratatouille Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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