Re: Fork N Film- Coupon Credit



Hi there,

I am so incredibly sorry. Reading your message, I can truly feel your frustration, and I want to sincerely apologize for the experience you’ve had. It is completely understandable that the excitement has faded given the time that has passed and the lack of consistent communication on our part. That is not the impression we want to leave, especially for someone who was willing to travel from out of state to visit us.

Please know that I hear you loud and clear. There is no excuse for the delay, and I am not here to give you the run-around. Because we are a small team, our manual refund process has been moving much slower than it should, but I recognize that it has been far too long since your October purchase and the November cancellation.

I am going to stay on top of this until it is resolved. You deserve to have this settled.

Thank you for your honesty and for sticking with us this long. I am so sorry we let you down.

Warm regards,

Sam

On Thu, Jan 15, 2026 at 4:41 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I bought these tickets in October. You guys canceled in November, exactly 7 days before the event Today is January 15th. Please explain to me how I am still expected to wait on my refund? It’s been months. Then I don’t hear from you or your team  for a month until I yet again decided to reach out today. 

I don’t live in a state where a fork n film is located. I would have to spend more money just for travel. I appreciate all gestures but no thank you. The thrill of fork n film is completely gone. I just want my money back as I have been asking and you guys have been giving me the run around. This is completely wrong. When can I expect my money?

Encourage Someone Today…

On Jan 15, 2026, at 2:53 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I am so glad to hear from you again, though I truly wish it were under different circumstances. I want to send you a huge thank you for your incredible heart and patience as we work through this for you.

I completely understand that waiting for a $600 refund is no small thing, and I am so deeply sorry that it has taken our team this long to get it finalized. Please know that we haven't forgotten about you for a moment; we are just moving a bit slower than we’d like as we handle each request with care. You are absolutely at the top of our list, and we are working as hard as we can to get that money back to you.

In the meantime, since we truly value you being part of the Fork N Film family, we would love to have you come join us for a show totally on the house while you wait! We would be so honored to treat you to a beautiful evening of food and film—our treat—just to say thank you for being so wonderful throughout this process.

We can't wait to get this settled for you and, hopefully, to see your smiling face at a show very soon.

Warm regards,

Sam

Customer Support

On Thu, Jan 15, 2026 at 8:16 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

It’s been over 2 months

Where is my $600 

Encourage Someone Today…

On Dec 17, 2025, at 2:02 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I’m really sorry for how this has impacted you and your wife, especially around such important moments. I completely understand why you’re upset, and your frustration is valid. This is not the experience we want any of our guests to have, and I’m truly sorry for the disappointment this has caused.

Best,
Amanda

On Wed, Dec 17, 2025 at 11:29 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Amanda this is sad and so unprofessional, why would anyone want to book or even rebook with you guys 

You guys ruined my wife’s birthday now you’re ruining Christmas 

Encourage Someone Today…

On Dec 12, 2025, at 11:45 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Thank you for reaching out, and I’m truly sorry for how long this has taken. I completely understand why you’re upset  waiting over a month for a refund, especially for that amount, is incredibly frustrating, and you have every right to feel this way.

 I’ve gone ahead and flagged it again with urgency to our team so it can be addressed as quickly as possible. While I don’t have a confirmed timeframe to share right now, please know we are a small team working through a high volume of refunds and doing everything we can to resolve them.

I really appreciate your patience, even though I know it’s been pushed to its limit. I’m here to help and will update you as soon as I receive any movement on your refund.

Best,
Amanda

On Fri, Dec 12, 2025 at 6:09 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Now this is ridiculous, I need my $600 back

It doesn’t take this long, it’s been over a month I’ve been waiting on my refund 

Encourage Someone Today…

On Dec 1, 2025, at 2:35 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I understand you are looking for a definitive timeline on your $600 refund.

While I am currently unable to provide an exact date, please know that I have added your request to our priority list.

We are working to process all remaining refunds as quickly as possible and will notify you immediately once the transaction is complete and the receipt is available.

Thank you again for your patience.

Warmly,

Liz

On Mon, Dec 1, 2025 at 12:32 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Okay so how much longer 

Encourage Someone Today…

On Dec 1, 2025, at 1:43 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Liz

Customer Support

On Mon, Dec 1, 2025 at 7:03 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I’ve been waiting in my $600 refund credit

Encourage Someone Today…

On Nov 19, 2025, at 2:13 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Thank you so much for confirming. I will go ahead and deactivate the coupon credits and immediately flag your refund request with our team so it can be processed as quickly as possible.

We completely understand how important this is and will be sure to keep you updated every step of the way so you know exactly where things stand. Please don’t hesitate to reach out if you have any questions in the meantime, we’re here to help.

Talk to you soon!

Warmly,
Victoria
Customer Support

On Wed, Nov 19, 2025 at 10:20 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Good morning 

Good morning 

I’d prefer the full $600 credit back to my original payment method  please 

Encourage Someone Today…

On Nov 18, 2025, at 2:03 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Here is the second coupon reflecting the VIP tickets. If you would just like the full refund I will go ahead and deactive the coupon credits and flag your request of refund to our team.

Please let me know which way you would like to procced

ADSHAWANAHARRISON1 Best, Amanda

On Tue, Nov 11, 2025 at 5:44 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Hello Ms Amanda

Thank you again for reaching out and for offering two additional tickets — I really appreciate the gesture. I wanted to follow up because I had already purchased flights and booked a two-night hotel stay to attend the show in New York, since I’m traveling from Tennessee. When the show was canceled a week prior, I wasn’t able to recover those travel expenses.

Given the short notice and the out-of-pocket costs, I was hoping we could find a fair resolution that reflects the inconvenience. A full ticket refund along with a larger accommodation —  a future VIP show credit, or partial reimbursement toward travel — would be greatly appreciated.

I truly value your customer service and the experience your venue provides, and I’d love to continue supporting your events if we can come to a fair arrangement.

Encourage Someone Today…

On Nov 10, 2025, at 9:23 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

Thank you so much for your patience, and I sincerely apologize for the delay in getting back to you. We truly appreciate your understanding.

As promised, here is your coupon credit to use toward any future Fork N Film experience:
ADSHAWANAHARRISON

You’re welcome to apply it to any upcoming show of your choice. If you need help selecting a date or have any questions, I’m here to assist.

We’re grateful for your support and look forward to welcoming you back soon!

Warmly,
Amanda



Hi Shawna,

I wanted to reach out and follow up with you personally. I know it has been a few days since our last message, and I want to ensure you know that you haven't been forgotten and your situation is still at the top of my mind.

I am continuing to stay on top of this process to ensure your refund is finalized. I truly appreciate the grace you have shown us while we work through this, especially given the time that has passed since your original purchase. My goal remains the same: to get this settled for you once and for all so we can make things right.

I will reach out again as soon as I have the next update for you. Thank you again for your patience.

Warm regards,

Sam

Customer Support

On Fri, Jan 16, 2026 at 4:18 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Again you are giving me the run around since you to have no direction or answers when I’ll receive my money, the other lady is stringing me along offering me free tickets but that won’t help the BIGGER issue

Encourage Someone Today…

On Jan 16, 2026, at 10:23 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

I am so incredibly sorry. Reading your message, I can truly feel your frustration, and I want to sincerely apologize for the experience you’ve had. It is completely understandable that the excitement has faded given the time that has passed and the lack of consistent communication on our part. That is not the impression we want to leave, especially for someone who was willing to travel from out of state to visit us.

Please know that I hear you loud and clear. There is no excuse for the delay, and I am not here to give you the run-around. Because we are a small team, our manual refund process has been moving much slower than it should, but I recognize that it has been far too long since your October purchase and the November cancellation.

I am going to stay on top of this until it is resolved. You deserve to have this settled.

Thank you for your honesty and for sticking with us this long. I am so sorry we let you down.

Warm regards,

Sam

On Thu, Jan 15, 2026 at 4:41 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I bought these tickets in October. You guys canceled in November, exactly 7 days before the event Today is January 15th. Please explain to me how I am still expected to wait on my refund? It’s been months. Then I don’t hear from you or your team  for a month until I yet again decided to reach out today. 

I don’t live in a state where a fork n film is located. I would have to spend more money just for travel. I appreciate all gestures but no thank you. The thrill of fork n film is completely gone. I just want my money back as I have been asking and you guys have been giving me the run around. This is completely wrong. When can I expect my money?

Encourage Someone Today…

On Jan 15, 2026, at 2:53 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I am so glad to hear from you again, though I truly wish it were under different circumstances. I want to send you a huge thank you for your incredible heart and patience as we work through this for you.

I completely understand that waiting for a $600 refund is no small thing, and I am so deeply sorry that it has taken our team this long to get it finalized. Please know that we haven't forgotten about you for a moment; we are just moving a bit slower than we’d like as we handle each request with care. You are absolutely at the top of our list, and we are working as hard as we can to get that money back to you.

In the meantime, since we truly value you being part of the Fork N Film family, we would love to have you come join us for a show totally on the house while you wait! We would be so honored to treat you to a beautiful evening of food and film—our treat—just to say thank you for being so wonderful throughout this process.

We can't wait to get this settled for you and, hopefully, to see your smiling face at a show very soon.

Warm regards,

Sam

Customer Support

On Thu, Jan 15, 2026 at 8:16 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

It’s been over 2 months

Where is my $600 

Encourage Someone Today…

On Dec 17, 2025, at 2:02 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I’m really sorry for how this has impacted you and your wife, especially around such important moments. I completely understand why you’re upset, and your frustration is valid. This is not the experience we want any of our guests to have, and I’m truly sorry for the disappointment this has caused.

Best,
Amanda

On Wed, Dec 17, 2025 at 11:29 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Amanda this is sad and so unprofessional, why would anyone want to book or even rebook with you guys 

You guys ruined my wife’s birthday now you’re ruining Christmas 

Encourage Someone Today…

On Dec 12, 2025, at 11:45 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Thank you for reaching out, and I’m truly sorry for how long this has taken. I completely understand why you’re upset  waiting over a month for a refund, especially for that amount, is incredibly frustrating, and you have every right to feel this way.

 I’ve gone ahead and flagged it again with urgency to our team so it can be addressed as quickly as possible. While I don’t have a confirmed timeframe to share right now, please know we are a small team working through a high volume of refunds and doing everything we can to resolve them.

I really appreciate your patience, even though I know it’s been pushed to its limit. I’m here to help and will update you as soon as I receive any movement on your refund.

Best,
Amanda

On Fri, Dec 12, 2025 at 6:09 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Now this is ridiculous, I need my $600 back

It doesn’t take this long, it’s been over a month I’ve been waiting on my refund 

Encourage Someone Today…

On Dec 1, 2025, at 2:35 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I understand you are looking for a definitive timeline on your $600 refund.

While I am currently unable to provide an exact date, please know that I have added your request to our priority list.

We are working to process all remaining refunds as quickly as possible and will notify you immediately once the transaction is complete and the receipt is available.

Thank you again for your patience.

Warmly,

Liz

On Mon, Dec 1, 2025 at 12:32 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Okay so how much longer 

Encourage Someone Today…

On Dec 1, 2025, at 1:43 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Liz

Customer Support

On Mon, Dec 1, 2025 at 7:03 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I’ve been waiting in my $600 refund credit

Encourage Someone Today…

On Nov 19, 2025, at 2:13 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Thank you so much for confirming. I will go ahead and deactivate the coupon credits and immediately flag your refund request with our team so it can be processed as quickly as possible.

We completely understand how important this is and will be sure to keep you updated every step of the way so you know exactly where things stand. Please don’t hesitate to reach out if you have any questions in the meantime, we’re here to help.

Talk to you soon!

Warmly,
Victoria
Customer Support

On Wed, Nov 19, 2025 at 10:20 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Good morning 

Good morning 

I’d prefer the full $600 credit back to my original payment method  please 

Encourage Someone Today…

On Nov 18, 2025, at 2:03 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Here is the second coupon reflecting the VIP tickets. If you would just like the full refund I will go ahead and deactive the coupon credits and flag your request of refund to our team.

Please let me know which way you would like to procced

ADSHAWANAHARRISON1 Best, Amanda

On Tue, Nov 11, 2025 at 5:44 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Hello Ms Amanda

Thank you again for reaching out and for offering two additional tickets — I really appreciate the gesture. I wanted to follow up because I had already purchased flights and booked a two-night hotel stay to attend the show in New York, since I’m traveling from Tennessee. When the show was canceled a week prior, I wasn’t able to recover those travel expenses.

Given the short notice and the out-of-pocket costs, I was hoping we could find a fair resolution that reflects the inconvenience. A full ticket refund along with a larger accommodation —  a future VIP show credit, or partial reimbursement toward travel — would be greatly appreciated.

I truly value your customer service and the experience your venue provides, and I’d love to continue supporting your events if we can come to a fair arrangement.

Encourage Someone Today…

On Nov 10, 2025, at 9:23 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

Thank you so much for your patience, and I sincerely apologize for the delay in getting back to you. We truly appreciate your understanding.

As promised, here is your coupon credit to use toward any future Fork N Film experience:
ADSHAWANAHARRISON

You’re welcome to apply it to any upcoming show of your choice. If you need help selecting a date or have any questions, I’m here to assist.

We’re grateful for your support and look forward to welcoming you back soon!

Warmly,
Amanda

On Jan 20, 2026, at 1:21 PM, Fork Film <newyork@forknfilm.com> wrote:

On Jan 20, 2026, at 4:44 PM, Shawna Harrison <shawnaharrison77@gmail.com> wrote:



Hi Shawna,

I want to start by offering my sincerest and most humble apologies for the delay in getting this resolved. I completely understand your anger and frustration, and I truly hate that it has reached this point. It is never our intention to cause our guests this much stress or to make you feel like you have to take such extreme measures.

Please find your refund receipt attached below for your records. Additionally, we have one more refund receipt currently being processed, and I will be sending that over to you the very moment it is finalized.

Warm regards,

Sam

Customer Support

<Screenshot 2026-01-22 at 11.18.00 AM.png>

On Tue, Jan 20, 2026 at 9:25 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I will also be calling the BBB and report you guys to Mastercard as a fraudulent company.  

Encourage Someone Today…

On Jan 20, 2026, at 4:44 PM, Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I will be reporting you guys

Encourage Someone Today…

On Jan 20, 2026, at 1:21 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I wanted to reach out and follow up with you personally. I know it has been a few days since our last message, and I want to ensure you know that you haven't been forgotten and your situation is still at the top of my mind.

I am continuing to stay on top of this process to ensure your refund is finalized. I truly appreciate the grace you have shown us while we work through this, especially given the time that has passed since your original purchase. My goal remains the same: to get this settled for you once and for all so we can make things right.

I will reach out again as soon as I have the next update for you. Thank you again for your patience.

Warm regards,

Sam

Customer Support

On Fri, Jan 16, 2026 at 4:18 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Again you are giving me the run around since you to have no direction or answers when I’ll receive my money, the other lady is stringing me along offering me free tickets but that won’t help the BIGGER issue

Encourage Someone Today…

On Jan 16, 2026, at 10:23 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

I am so incredibly sorry. Reading your message, I can truly feel your frustration, and I want to sincerely apologize for the experience you’ve had. It is completely understandable that the excitement has faded given the time that has passed and the lack of consistent communication on our part. That is not the impression we want to leave, especially for someone who was willing to travel from out of state to visit us.

Please know that I hear you loud and clear. There is no excuse for the delay, and I am not here to give you the run-around. Because we are a small team, our manual refund process has been moving much slower than it should, but I recognize that it has been far too long since your October purchase and the November cancellation.

I am going to stay on top of this until it is resolved. You deserve to have this settled.

Thank you for your honesty and for sticking with us this long. I am so sorry we let you down.

Warm regards,

Sam

On Thu, Jan 15, 2026 at 4:41 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I bought these tickets in October. You guys canceled in November, exactly 7 days before the event Today is January 15th. Please explain to me how I am still expected to wait on my refund? It’s been months. Then I don’t hear from you or your team  for a month until I yet again decided to reach out today. 

I don’t live in a state where a fork n film is located. I would have to spend more money just for travel. I appreciate all gestures but no thank you. The thrill of fork n film is completely gone. I just want my money back as I have been asking and you guys have been giving me the run around. This is completely wrong. When can I expect my money?

Encourage Someone Today…

On Jan 15, 2026, at 2:53 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I am so glad to hear from you again, though I truly wish it were under different circumstances. I want to send you a huge thank you for your incredible heart and patience as we work through this for you.

I completely understand that waiting for a $600 refund is no small thing, and I am so deeply sorry that it has taken our team this long to get it finalized. Please know that we haven't forgotten about you for a moment; we are just moving a bit slower than we’d like as we handle each request with care. You are absolutely at the top of our list, and we are working as hard as we can to get that money back to you.

In the meantime, since we truly value you being part of the Fork N Film family, we would love to have you come join us for a show totally on the house while you wait! We would be so honored to treat you to a beautiful evening of food and film—our treat—just to say thank you for being so wonderful throughout this process.

We can't wait to get this settled for you and, hopefully, to see your smiling face at a show very soon.

Warm regards,

Sam

Customer Support

On Thu, Jan 15, 2026 at 8:16 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

It’s been over 2 months

Where is my $600 

Encourage Someone Today…

On Dec 17, 2025, at 2:02 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I’m really sorry for how this has impacted you and your wife, especially around such important moments. I completely understand why you’re upset, and your frustration is valid. This is not the experience we want any of our guests to have, and I’m truly sorry for the disappointment this has caused.

Best,
Amanda

On Wed, Dec 17, 2025 at 11:29 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Amanda this is sad and so unprofessional, why would anyone want to book or even rebook with you guys 

You guys ruined my wife’s birthday now you’re ruining Christmas 

Encourage Someone Today…

On Dec 12, 2025, at 11:45 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Thank you for reaching out, and I’m truly sorry for how long this has taken. I completely understand why you’re upset  waiting over a month for a refund, especially for that amount, is incredibly frustrating, and you have every right to feel this way.

 I’ve gone ahead and flagged it again with urgency to our team so it can be addressed as quickly as possible. While I don’t have a confirmed timeframe to share right now, please know we are a small team working through a high volume of refunds and doing everything we can to resolve them.

I really appreciate your patience, even though I know it’s been pushed to its limit. I’m here to help and will update you as soon as I receive any movement on your refund.

Best,
Amanda

On Fri, Dec 12, 2025 at 6:09 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Now this is ridiculous, I need my $600 back

It doesn’t take this long, it’s been over a month I’ve been waiting on my refund 

Encourage Someone Today…

On Dec 1, 2025, at 2:35 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I understand you are looking for a definitive timeline on your $600 refund.

While I am currently unable to provide an exact date, please know that I have added your request to our priority list.

We are working to process all remaining refunds as quickly as possible and will notify you immediately once the transaction is complete and the receipt is available.

Thank you again for your patience.

Warmly,

Liz

On Mon, Dec 1, 2025 at 12:32 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Okay so how much longer 

Encourage Someone Today…

On Dec 1, 2025, at 1:43 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Liz

Customer Support

On Mon, Dec 1, 2025 at 7:03 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I’ve been waiting in my $600 refund credit

Encourage Someone Today…

On Nov 19, 2025, at 2:13 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Thank you so much for confirming. I will go ahead and deactivate the coupon credits and immediately flag your refund request with our team so it can be processed as quickly as possible.

We completely understand how important this is and will be sure to keep you updated every step of the way so you know exactly where things stand. Please don’t hesitate to reach out if you have any questions in the meantime, we’re here to help.

Talk to you soon!

Warmly,
Victoria
Customer Support

On Wed, Nov 19, 2025 at 10:20 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Good morning 

Good morning 

I’d prefer the full $600 credit back to my original payment method  please 

Encourage Someone Today…

On Nov 18, 2025, at 2:03 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Here is the second coupon reflecting the VIP tickets. If you would just like the full refund I will go ahead and deactive the coupon credits and flag your request of refund to our team.

Please let me know which way you would like to procced

ADSHAWANAHARRISON1 Best, Amanda

On Tue, Nov 11, 2025 at 5:44 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Hello Ms Amanda

Thank you again for reaching out and for offering two additional tickets — I really appreciate the gesture. I wanted to follow up because I had already purchased flights and booked a two-night hotel stay to attend the show in New York, since I’m traveling from Tennessee. When the show was canceled a week prior, I wasn’t able to recover those travel expenses.

Given the short notice and the out-of-pocket costs, I was hoping we could find a fair resolution that reflects the inconvenience. A full ticket refund along with a larger accommodation —  a future VIP show credit, or partial reimbursement toward travel — would be greatly appreciated.

I truly value your customer service and the experience your venue provides, and I’d love to continue supporting your events if we can come to a fair arrangement.

Encourage Someone Today…

On Nov 10, 2025, at 9:23 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

Thank you so much for your patience, and I sincerely apologize for the delay in getting back to you. We truly appreciate your understanding.

As promised, here is your coupon credit to use toward any future Fork N Film experience:
ADSHAWANAHARRISON

You’re welcome to apply it to any upcoming show of your choice. If you need help selecting a date or have any questions, I’m here to assist.

We’re grateful for your support and look forward to welcoming you back soon!

Warmly,
Amanda

On Jan 22, 2026, at 10:25 AM, Fork Film <newyork@forknfilm.com> wrote:

On Jan 22, 2026, at 10:25 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I want to start by offering my sincerest and most humble apologies for the delay in getting this fully resolved. I completely understand your frustration, and I truly hate that it has reached this point. It is never our intention to cause our guests this much stress, and I am so incredibly sorry for the worry this has caused you.

Please find both of your refund receipts attached below for your records, totaling the full $600. I wanted to clarify that because your original payments were made in two parts, with $400 for general admission and $200 for the VIP upgrade, the refunds had to be processed as two separate transactions. This is why you received one receipt before the other.

I am so deeply grateful for your immense patience while I worked to get this finalized for you.

Warm regards,

Sam

Customer Support

<Screenshot 2026-01-22 at 6.01.03 PM.png>

<Screenshot 2026-01-22 at 6.01.29 PM.png>

<Screenshot 2026-01-22 at 5.59.16 PM.png>

<Screenshot 2026-01-22 at 5.58.46 PM.png>

On Thu, Jan 22, 2026 at 1:55 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Shawna,

I hear you loud and clear, and I completely understand why your trust has been shaken. I want to make sure you have the documentation you need right away to feel secure.

I have noted the discrepancy in the amounts, and I want to acknowledge that we owe you the full $600. This includes the $400 for your general admission and the $200 for the VIP upgrade. I am making sure both of these transactions are accounted for so you receive everything rightfully owed back to you.

As stated in our initial email to you, we have another refund receipt coming your way as it is being processed today. I am working with our billing department as we speak, and I will have a copy of your refund receipt sent to you by the end of the day. I know that words don't mean much after this long of a wait, so I am making it my absolute priority to get that physical proof into your inbox before the day is over.

Warm regards,

Sam

On Thu, Jan 22, 2026 at 12:34 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I have no confirmation of my full refund amount. All I have is the company of fork n film’s word which means absolutely nothing being that I have had to wait over 3 months for a legitimate response. Like I stated before this company is fraud and I refuse to continue to wait patiently to receive what is rightfully and legally owed to me. You guys offered a service and didn’t fulfill that service and it is illegal to continue to withhold my money. I will not wait even another week for my full refund amount. It all needs to at least be processing. You’ve had over 3 months. There is no legitimate reason for it to have taken this long to refund people’s money back. I’ve already contacted my lawyer to seek legal actions. BBB is next. The is literally pain and suffering! 

Encourage Someone Today…

On Jan 22, 2026, at 10:25 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I want to start by offering my sincerest and most humble apologies for the delay in getting this resolved. I completely understand your anger and frustration, and I truly hate that it has reached this point. It is never our intention to cause our guests this much stress or to make you feel like you have to take such extreme measures.

Please find your refund receipt attached below for your records. Additionally, we have one more refund receipt currently being processed, and I will be sending that over to you the very moment it is finalized.

Warm regards,

Sam

Customer Support

<Screenshot 2026-01-22 at 11.18.00 AM.png>

On Tue, Jan 20, 2026 at 9:25 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I will also be calling the BBB and report you guys to Mastercard as a fraudulent company.  

Encourage Someone Today…

On Jan 20, 2026, at 4:44 PM, Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I will be reporting you guys

Encourage Someone Today…

On Jan 20, 2026, at 1:21 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I wanted to reach out and follow up with you personally. I know it has been a few days since our last message, and I want to ensure you know that you haven't been forgotten and your situation is still at the top of my mind.

I am continuing to stay on top of this process to ensure your refund is finalized. I truly appreciate the grace you have shown us while we work through this, especially given the time that has passed since your original purchase. My goal remains the same: to get this settled for you once and for all so we can make things right.

I will reach out again as soon as I have the next update for you. Thank you again for your patience.

Warm regards,

Sam

Customer Support

On Fri, Jan 16, 2026 at 4:18 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Again you are giving me the run around since you to have no direction or answers when I’ll receive my money, the other lady is stringing me along offering me free tickets but that won’t help the BIGGER issue

Encourage Someone Today…

On Jan 16, 2026, at 10:23 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

I am so incredibly sorry. Reading your message, I can truly feel your frustration, and I want to sincerely apologize for the experience you’ve had. It is completely understandable that the excitement has faded given the time that has passed and the lack of consistent communication on our part. That is not the impression we want to leave, especially for someone who was willing to travel from out of state to visit us.

Please know that I hear you loud and clear. There is no excuse for the delay, and I am not here to give you the run-around. Because we are a small team, our manual refund process has been moving much slower than it should, but I recognize that it has been far too long since your October purchase and the November cancellation.

I am going to stay on top of this until it is resolved. You deserve to have this settled.

Thank you for your honesty and for sticking with us this long. I am so sorry we let you down.

Warm regards,

Sam

On Thu, Jan 15, 2026 at 4:41 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I bought these tickets in October. You guys canceled in November, exactly 7 days before the event Today is January 15th. Please explain to me how I am still expected to wait on my refund? It’s been months. Then I don’t hear from you or your team  for a month until I yet again decided to reach out today. 

I don’t live in a state where a fork n film is located. I would have to spend more money just for travel. I appreciate all gestures but no thank you. The thrill of fork n film is completely gone. I just want my money back as I have been asking and you guys have been giving me the run around. This is completely wrong. When can I expect my money?

Encourage Someone Today…

On Jan 15, 2026, at 2:53 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I am so glad to hear from you again, though I truly wish it were under different circumstances. I want to send you a huge thank you for your incredible heart and patience as we work through this for you.

I completely understand that waiting for a $600 refund is no small thing, and I am so deeply sorry that it has taken our team this long to get it finalized. Please know that we haven't forgotten about you for a moment; we are just moving a bit slower than we’d like as we handle each request with care. You are absolutely at the top of our list, and we are working as hard as we can to get that money back to you.

In the meantime, since we truly value you being part of the Fork N Film family, we would love to have you come join us for a show totally on the house while you wait! We would be so honored to treat you to a beautiful evening of food and film—our treat—just to say thank you for being so wonderful throughout this process.

We can't wait to get this settled for you and, hopefully, to see your smiling face at a show very soon.

Warm regards,

Sam

Customer Support

On Thu, Jan 15, 2026 at 8:16 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

It’s been over 2 months

Where is my $600 

Encourage Someone Today…

On Dec 17, 2025, at 2:02 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I’m really sorry for how this has impacted you and your wife, especially around such important moments. I completely understand why you’re upset, and your frustration is valid. This is not the experience we want any of our guests to have, and I’m truly sorry for the disappointment this has caused.

Best,
Amanda

On Wed, Dec 17, 2025 at 11:29 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Amanda this is sad and so unprofessional, why would anyone want to book or even rebook with you guys 

You guys ruined my wife’s birthday now you’re ruining Christmas 

Encourage Someone Today…

On Dec 12, 2025, at 11:45 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Thank you for reaching out, and I’m truly sorry for how long this has taken. I completely understand why you’re upset  waiting over a month for a refund, especially for that amount, is incredibly frustrating, and you have every right to feel this way.

 I’ve gone ahead and flagged it again with urgency to our team so it can be addressed as quickly as possible. While I don’t have a confirmed timeframe to share right now, please know we are a small team working through a high volume of refunds and doing everything we can to resolve them.

I really appreciate your patience, even though I know it’s been pushed to its limit. I’m here to help and will update you as soon as I receive any movement on your refund.

Best,
Amanda

On Fri, Dec 12, 2025 at 6:09 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Now this is ridiculous, I need my $600 back

It doesn’t take this long, it’s been over a month I’ve been waiting on my refund 

Encourage Someone Today…

On Dec 1, 2025, at 2:35 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I understand you are looking for a definitive timeline on your $600 refund.

While I am currently unable to provide an exact date, please know that I have added your request to our priority list.

We are working to process all remaining refunds as quickly as possible and will notify you immediately once the transaction is complete and the receipt is available.

Thank you again for your patience.

Warmly,

Liz

On Mon, Dec 1, 2025 at 12:32 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Okay so how much longer 

Encourage Someone Today…

On Dec 1, 2025, at 1:43 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Liz

Customer Support

On Mon, Dec 1, 2025 at 7:03 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I’ve been waiting in my $600 refund credit

Encourage Someone Today…

On Nov 19, 2025, at 2:13 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Thank you so much for confirming. I will go ahead and deactivate the coupon credits and immediately flag your refund request with our team so it can be processed as quickly as possible.

We completely understand how important this is and will be sure to keep you updated every step of the way so you know exactly where things stand. Please don’t hesitate to reach out if you have any questions in the meantime, we’re here to help.

Talk to you soon!

Warmly,
Victoria
Customer Support

On Wed, Nov 19, 2025 at 10:20 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Good morning 

Good morning 

I’d prefer the full $600 credit back to my original payment method  please 

Encourage Someone Today…

On Nov 18, 2025, at 2:03 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Here is the second coupon reflecting the VIP tickets. If you would just like the full refund I will go ahead and deactive the coupon credits and flag your request of refund to our team.

Please let me know which way you would like to procced

ADSHAWANAHARRISON1 Best, Amanda

On Tue, Nov 11, 2025 at 5:44 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Hello Ms Amanda

Thank you again for reaching out and for offering two additional tickets — I really appreciate the gesture. I wanted to follow up because I had already purchased flights and booked a two-night hotel stay to attend the show in New York, since I’m traveling from Tennessee. When the show was canceled a week prior, I wasn’t able to recover those travel expenses.

Given the short notice and the out-of-pocket costs, I was hoping we could find a fair resolution that reflects the inconvenience. A full ticket refund along with a larger accommodation —  a future VIP show credit, or partial reimbursement toward travel — would be greatly appreciated.

I truly value your customer service and the experience your venue provides, and I’d love to continue supporting your events if we can come to a fair arrangement.

Encourage Someone Today…

On Nov 10, 2025, at 9:23 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

Thank you so much for your patience, and I sincerely apologize for the delay in getting back to you. We truly appreciate your understanding.

As promised, here is your coupon credit to use toward any future Fork N Film experience:
ADSHAWANAHARRISON

You’re welcome to apply it to any upcoming show of your choice. If you need help selecting a date or have any questions, I’m here to assist.

We’re grateful for your support and look forward to welcoming you back soon!

Warmly,
Amanda



Hi Shawna!

Thank you so much for your incredible patience with us throughout this process. I know it’s been a journey, and we truly appreciate you sticking with us while we got everything sorted out.

I’m following up to make sure you’re all taken care of! Have the funds landed in your account yet, or are they still showing as pending? Since the $600 was processed in two separate transactions, I just want to be 100% certain both have cleared on your end.

Warm regards,

Sam

On Fri, Jan 23, 2026 at 11:42 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Thank you, I will pause on all my reports 

Encourage Someone Today…

On Jan 22, 2026, at 5:12 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I want to start by offering my sincerest and most humble apologies for the delay in getting this fully resolved. I completely understand your frustration, and I truly hate that it has reached this point. It is never our intention to cause our guests this much stress, and I am so incredibly sorry for the worry this has caused you.

Please find both of your refund receipts attached below for your records, totaling the full $600. I wanted to clarify that because your original payments were made in two parts, with $400 for general admission and $200 for the VIP upgrade, the refunds had to be processed as two separate transactions. This is why you received one receipt before the other.

I am so deeply grateful for your immense patience while I worked to get this finalized for you.

Warm regards,

Sam

Customer Support

<Screenshot 2026-01-22 at 6.01.03 PM.png>

<Screenshot 2026-01-22 at 6.01.29 PM.png>

<Screenshot 2026-01-22 at 5.59.16 PM.png>

<Screenshot 2026-01-22 at 5.58.46 PM.png>

On Thu, Jan 22, 2026 at 1:55 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Shawna,

I hear you loud and clear, and I completely understand why your trust has been shaken. I want to make sure you have the documentation you need right away to feel secure.

I have noted the discrepancy in the amounts, and I want to acknowledge that we owe you the full $600. This includes the $400 for your general admission and the $200 for the VIP upgrade. I am making sure both of these transactions are accounted for so you receive everything rightfully owed back to you.

As stated in our initial email to you, we have another refund receipt coming your way as it is being processed today. I am working with our billing department as we speak, and I will have a copy of your refund receipt sent to you by the end of the day. I know that words don't mean much after this long of a wait, so I am making it my absolute priority to get that physical proof into your inbox before the day is over.

Warm regards,

Sam

On Thu, Jan 22, 2026 at 12:34 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I have no confirmation of my full refund amount. All I have is the company of fork n film’s word which means absolutely nothing being that I have had to wait over 3 months for a legitimate response. Like I stated before this company is fraud and I refuse to continue to wait patiently to receive what is rightfully and legally owed to me. You guys offered a service and didn’t fulfill that service and it is illegal to continue to withhold my money. I will not wait even another week for my full refund amount. It all needs to at least be processing. You’ve had over 3 months. There is no legitimate reason for it to have taken this long to refund people’s money back. I’ve already contacted my lawyer to seek legal actions. BBB is next. The is literally pain and suffering! 

Encourage Someone Today…

On Jan 22, 2026, at 10:25 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I want to start by offering my sincerest and most humble apologies for the delay in getting this resolved. I completely understand your anger and frustration, and I truly hate that it has reached this point. It is never our intention to cause our guests this much stress or to make you feel like you have to take such extreme measures.

Please find your refund receipt attached below for your records. Additionally, we have one more refund receipt currently being processed, and I will be sending that over to you the very moment it is finalized.

Warm regards,

Sam

Customer Support

<Screenshot 2026-01-22 at 11.18.00 AM.png>

On Tue, Jan 20, 2026 at 9:25 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I will also be calling the BBB and report you guys to Mastercard as a fraudulent company.  

Encourage Someone Today…

On Jan 20, 2026, at 4:44 PM, Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I will be reporting you guys

Encourage Someone Today…

On Jan 20, 2026, at 1:21 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I wanted to reach out and follow up with you personally. I know it has been a few days since our last message, and I want to ensure you know that you haven't been forgotten and your situation is still at the top of my mind.

I am continuing to stay on top of this process to ensure your refund is finalized. I truly appreciate the grace you have shown us while we work through this, especially given the time that has passed since your original purchase. My goal remains the same: to get this settled for you once and for all so we can make things right.

I will reach out again as soon as I have the next update for you. Thank you again for your patience.

Warm regards,

Sam

Customer Support

On Fri, Jan 16, 2026 at 4:18 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Again you are giving me the run around since you to have no direction or answers when I’ll receive my money, the other lady is stringing me along offering me free tickets but that won’t help the BIGGER issue

Encourage Someone Today…

On Jan 16, 2026, at 10:23 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

I am so incredibly sorry. Reading your message, I can truly feel your frustration, and I want to sincerely apologize for the experience you’ve had. It is completely understandable that the excitement has faded given the time that has passed and the lack of consistent communication on our part. That is not the impression we want to leave, especially for someone who was willing to travel from out of state to visit us.

Please know that I hear you loud and clear. There is no excuse for the delay, and I am not here to give you the run-around. Because we are a small team, our manual refund process has been moving much slower than it should, but I recognize that it has been far too long since your October purchase and the November cancellation.

I am going to stay on top of this until it is resolved. You deserve to have this settled.

Thank you for your honesty and for sticking with us this long. I am so sorry we let you down.

Warm regards,

Sam

On Thu, Jan 15, 2026 at 4:41 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I bought these tickets in October. You guys canceled in November, exactly 7 days before the event Today is January 15th. Please explain to me how I am still expected to wait on my refund? It’s been months. Then I don’t hear from you or your team  for a month until I yet again decided to reach out today. 

I don’t live in a state where a fork n film is located. I would have to spend more money just for travel. I appreciate all gestures but no thank you. The thrill of fork n film is completely gone. I just want my money back as I have been asking and you guys have been giving me the run around. This is completely wrong. When can I expect my money?

Encourage Someone Today…

On Jan 15, 2026, at 2:53 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I am so glad to hear from you again, though I truly wish it were under different circumstances. I want to send you a huge thank you for your incredible heart and patience as we work through this for you.

I completely understand that waiting for a $600 refund is no small thing, and I am so deeply sorry that it has taken our team this long to get it finalized. Please know that we haven't forgotten about you for a moment; we are just moving a bit slower than we’d like as we handle each request with care. You are absolutely at the top of our list, and we are working as hard as we can to get that money back to you.

In the meantime, since we truly value you being part of the Fork N Film family, we would love to have you come join us for a show totally on the house while you wait! We would be so honored to treat you to a beautiful evening of food and film—our treat—just to say thank you for being so wonderful throughout this process.

We can't wait to get this settled for you and, hopefully, to see your smiling face at a show very soon.

Warm regards,

Sam

Customer Support

On Thu, Jan 15, 2026 at 8:16 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

It’s been over 2 months

Where is my $600 

Encourage Someone Today…

On Dec 17, 2025, at 2:02 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I’m really sorry for how this has impacted you and your wife, especially around such important moments. I completely understand why you’re upset, and your frustration is valid. This is not the experience we want any of our guests to have, and I’m truly sorry for the disappointment this has caused.

Best,
Amanda

On Wed, Dec 17, 2025 at 11:29 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Amanda this is sad and so unprofessional, why would anyone want to book or even rebook with you guys 

You guys ruined my wife’s birthday now you’re ruining Christmas 

Encourage Someone Today…

On Dec 12, 2025, at 11:45 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Thank you for reaching out, and I’m truly sorry for how long this has taken. I completely understand why you’re upset  waiting over a month for a refund, especially for that amount, is incredibly frustrating, and you have every right to feel this way.

 I’ve gone ahead and flagged it again with urgency to our team so it can be addressed as quickly as possible. While I don’t have a confirmed timeframe to share right now, please know we are a small team working through a high volume of refunds and doing everything we can to resolve them.

I really appreciate your patience, even though I know it’s been pushed to its limit. I’m here to help and will update you as soon as I receive any movement on your refund.

Best,
Amanda

On Fri, Dec 12, 2025 at 6:09 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Now this is ridiculous, I need my $600 back

It doesn’t take this long, it’s been over a month I’ve been waiting on my refund 

Encourage Someone Today…

On Dec 1, 2025, at 2:35 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

I understand you are looking for a definitive timeline on your $600 refund.

While I am currently unable to provide an exact date, please know that I have added your request to our priority list.

We are working to process all remaining refunds as quickly as possible and will notify you immediately once the transaction is complete and the receipt is available.

Thank you again for your patience.

Warmly,

Liz

On Mon, Dec 1, 2025 at 12:32 PM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Okay so how much longer 

Encourage Someone Today…

On Dec 1, 2025, at 1:43 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Liz

Customer Support

On Mon, Dec 1, 2025 at 7:03 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

I’ve been waiting in my $600 refund credit

Encourage Someone Today…

On Nov 19, 2025, at 2:13 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Thank you so much for confirming. I will go ahead and deactivate the coupon credits and immediately flag your refund request with our team so it can be processed as quickly as possible.

We completely understand how important this is and will be sure to keep you updated every step of the way so you know exactly where things stand. Please don’t hesitate to reach out if you have any questions in the meantime, we’re here to help.

Talk to you soon!

Warmly,
Victoria
Customer Support

On Wed, Nov 19, 2025 at 10:20 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Good morning 

Good morning 

I’d prefer the full $600 credit back to my original payment method  please 

Encourage Someone Today…

On Nov 18, 2025, at 2:03 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Shawna,

Here is the second coupon reflecting the VIP tickets. If you would just like the full refund I will go ahead and deactive the coupon credits and flag your request of refund to our team.

Please let me know which way you would like to procced

ADSHAWANAHARRISON1 Best, Amanda

On Tue, Nov 11, 2025 at 5:44 AM Shawna Harrison <shawnaharrison77@gmail.com> wrote:

Hello Ms Amanda

Thank you again for reaching out and for offering two additional tickets — I really appreciate the gesture. I wanted to follow up because I had already purchased flights and booked a two-night hotel stay to attend the show in New York, since I’m traveling from Tennessee. When the show was canceled a week prior, I wasn’t able to recover those travel expenses.

Given the short notice and the out-of-pocket costs, I was hoping we could find a fair resolution that reflects the inconvenience. A full ticket refund along with a larger accommodation —  a future VIP show credit, or partial reimbursement toward travel — would be greatly appreciated.

I truly value your customer service and the experience your venue provides, and I’d love to continue supporting your events if we can come to a fair arrangement.

Encourage Someone Today…

On Nov 10, 2025, at 9:23 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi,

Thank you so much for your patience, and I sincerely apologize for the delay in getting back to you. We truly appreciate your understanding.

As promised, here is your coupon credit to use toward any future Fork N Film experience:
ADSHAWANAHARRISON

You’re welcome to apply it to any upcoming show of your choice. If you need help selecting a date or have any questions, I’m here to assist.

We’re grateful for your support and look forward to welcoming you back soon!

Warmly,
Amanda