Re: My cancelled show solution



Hi Jerlissa,

I completely understand, and we will move forward with the refund as you requested to keep things as simple as possible for you.

We are working on getting that processed right now, and I’ll make sure it’s handled smoothly. When you are ready to join us in the future, we would love to have you back!

I will be in touch shortly with a confirmation once everything is finalized.

Warmly,

Sam

On Sun, Jan 11, 2026 at 9:48 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello,

The refund is fine. When I’m able to book to come I’ll just buy a new ticket because I don’t want to confuse you any further. Thank you

Sent from my iPhone

On Jan 7, 2026, at 5:04 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your patience as we’ve worked through all the changes since November. I know we have gone back and forth between rescheduling and refunding, and I want to make sure you know I have it clearly marked now that we are sticking with the full refund for you.

I am so sorry that this has been such a long process from your original November date. Because your request has moved between different statuses, I am personally double-checking everything to make sure the refund is being processed for the correct amount and directed back to your original payment method.

While I don't have an exact date for when the funds will hit your account, please know that you are a priority on my list. I am staying on top of this and will send you a note the moment I have a confirmation or a receipt to share with you.

Thank you again for sticking with me through all these updates. I really appreciate your kindness while we get this finalized for you.

Warmly,

Sam 

Customer support

On Sun, Jan 4, 2026 at 8:36 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, any updates? I don’t think it should take no longer than a few days for an update.

On Dec 29, 2025, at 2:21 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for letting me know, and no worries at all I completely understand. I’ve flagged your refund request with our team. At the moment, I’m unable to provide an exact timeline, but please know we’re doing our best to work through refunds as quickly as possible.

You’ll hear from us as soon as your refund has been processed. Thank you so much for your patience and understanding. I truly appreciate it.

Warmly,
Amanda 

On Mon, Dec 29, 2025 at 3:02 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, 

Sorry for the late response. But I would just like the refund. I will have to come another time. I’m not sure when I’ll be able to come at the moment anymore. My apologies for the confusion

On Dec 15, 2025, at 6:35 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for your message. I just want to make sure I understand correctly before taking the next step. I see that you had previously accepted the VIP upgrade and were rescheduled for 1/10, so I wanted to check in to confirm whether you’d like to keep that reservation, or if you’d prefer to move forward with a refund instead.

Once I know your preference, I’ll make sure it’s handled properly on our end.

Best,
Amanda

On Mon, Dec 15, 2025 at 8:14 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Sorry for the confusion. I’ll just take the refund. I’m not sure when I’ll be able to make it anymore. 

On Dec 8, 2025, at 11:08 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for reaching out, and I truly apologize for the inconvenience with your original reservation. Yes, I can absolutely reschedule you for an upcoming event that works best for you.

Since you only need one ticket now, I’ll provide you with a coupon code equal to the value of your second ticket. This code will not expire until you redeem it, so you’ll have the flexibility to use it for any future Fork N Film event when the timing is right.

Please let me know which date you’d like me to reschedule your reservation for, and I’ll take care of the update right away.

Warm regards,
Amanda

On Sat, Dec 6, 2025 at 7:50 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, I’m sorry I won’t be able to do January 10 at 6:30p can I reschedule? I also only need one ticket now. I no longer need two. So how do I go about the second ticket? Can I use the second ticket for another date or no?

Sent from my iPhone

On Dec 3, 2025, at 7:10 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your understanding, and I’ve made note so our team is aware of your reschedule. We truly appreciate your flexibility, and thank you for allowing us to adjust your reservation.

We’re excited to welcome you for your birthday celebration and make it a magical Fork N Film experience. 

Warm regards,
Amand

On Wed, Dec 3, 2025 at 2:36 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Okay, thank you. It’s for my birthday

Sent from my iPhone

On Dec 3, 2025, at 2:40 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your message, and I truly appreciate your patience. I’m happy to confirm that we’ve put you down for the VIP experience at the Ratatouille screening on January 10, 2026 at 6:30 PM.

We look forward to welcoming you for a magical evening at Fork N Film, and we’ll make sure everything is taken care of so your experience is extra special.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 2:43 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

If I can’t get the refund I’ll settle for the complimentary vip rescheduling that was offered before. I would like to do ratatouille 6:30 show for January 10, 2026 if its available.

On Dec 1, 2025, at 1:33 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Liz

On Sat, Nov 29, 2025 at 7:24 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Well over a month since I was contacted. Does it really take this long just for a refund!?

Sent from my iPhone

On Nov 28, 2025, at 6:16 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi, I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Thu, Nov 27, 2025 at 11:51 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

This is ridiculous…still no refund!?

Sent from my iPhone

On Nov 17, 2025, at 4:48 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for following up. We understand you’ve been waiting and truly appreciate your patience. Refunds are still being processed in the order received, and we’re continuing to work through them as quickly as possible. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,
Victoria
Customer Support

On Sun, Nov 16, 2025 at 2:30 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

How long will the refund take?

Sent from my iPhone

On Nov 7, 2025, at 3:01 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for clarifying your preference for the refund at this time. I appreciate you letting us know, and we will certainly proceed with processing the refund for your cancelled show.

Please know that if you decide to repurchase tickets later, you are always welcome to contact us, and we can easily change your preference back from a refund to a reschedule, should that be what you decide to do in the future.

In the meantime, I wanted to let you know that we have recently updated our website with additional show dates extending past January. If you are interested in exploring other options for when you might be able to return, you can view the new schedule there.

We look forward to welcoming you back whenever you are ready.

Best,

Liz

On Fri, Nov 7, 2025 at 12:18 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Good morning,

Thank you for your response. I appreciate you. Whenever I am able to; I will repurchase tickets. However, I am not sure when I’ll be back. I did say I was open to rescheduling but I won’t be able to schedule for the shows you have available at the moment. So I was trying to call and email to let you know I would rather take the refund until I know when I would be able to come back. I wasn’t sure what other shows were available after January. Thank you again for responding and helping me out. Have an amazing day. 

On Nov 6, 2025, at 3:24 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your message, and I sincerely apologize for the frustration and delay you've experienced. I completely understand how disappointing this has been, and I’m truly sorry for the inconvenience.

Per our last conversation, you had mentioned being open to rescheduling, and we were waiting on a reply to move forward. That said, I’ll go ahead and flag your request for a refund so we can begin processing that for you.

I’ll make sure everything is handled as quickly and smoothly as possible, and I truly appreciate your patience. Please don’t hesitate to reach out if you have any other questions or concerns.

Best,
Amanda

On Thu, Nov 6, 2025 at 1:28 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello,
My name is Jerlissa Sawyer and I got ONE phone call about my cancelled show from Saturday, November 1, 2025 but haven’t received a refund or a call about rescheduling my shows. So I would like to know what we could do to resolve the problem? I’ve been calling and calling but being sent to voicemail constantly. It’s unprofessional and I’m unsatisfied about the service. Please call me at (443) 455-3300 or respond to this email. Thank you



Hi Jerlissa,

I completely understand, and we will move forward with the refund as you requested to keep things as simple as possible for you.

We are working on getting that processed right now, and I’ll make sure it’s handled smoothly. When you are ready to join us in the future, we would love to have you back!

I will be in touch shortly with a confirmation once everything is finalized.

Warmly,

Sam

On Sun, Jan 11, 2026 at 9:48 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello,

The refund is fine. When I’m able to book to come I’ll just buy a new ticket because I don’t want to confuse you any further. Thank you

Sent from my iPhone

On Jan 7, 2026, at 5:04 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your patience as we’ve worked through all the changes since November. I know we have gone back and forth between rescheduling and refunding, and I want to make sure you know I have it clearly marked now that we are sticking with the full refund for you.

I am so sorry that this has been such a long process from your original November date. Because your request has moved between different statuses, I am personally double-checking everything to make sure the refund is being processed for the correct amount and directed back to your original payment method.

While I don't have an exact date for when the funds will hit your account, please know that you are a priority on my list. I am staying on top of this and will send you a note the moment I have a confirmation or a receipt to share with you.

Thank you again for sticking with me through all these updates. I really appreciate your kindness while we get this finalized for you.

Warmly,

Sam 

Customer support

On Sun, Jan 4, 2026 at 8:36 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, any updates? I don’t think it should take no longer than a few days for an update.

On Dec 29, 2025, at 2:21 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for letting me know, and no worries at all I completely understand. I’ve flagged your refund request with our team. At the moment, I’m unable to provide an exact timeline, but please know we’re doing our best to work through refunds as quickly as possible.

You’ll hear from us as soon as your refund has been processed. Thank you so much for your patience and understanding. I truly appreciate it.

Warmly,
Amanda 

On Mon, Dec 29, 2025 at 3:02 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, 

Sorry for the late response. But I would just like the refund. I will have to come another time. I’m not sure when I’ll be able to come at the moment anymore. My apologies for the confusion

On Dec 15, 2025, at 6:35 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for your message. I just want to make sure I understand correctly before taking the next step. I see that you had previously accepted the VIP upgrade and were rescheduled for 1/10, so I wanted to check in to confirm whether you’d like to keep that reservation, or if you’d prefer to move forward with a refund instead.

Once I know your preference, I’ll make sure it’s handled properly on our end.

Best,
Amanda

On Mon, Dec 15, 2025 at 8:14 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Sorry for the confusion. I’ll just take the refund. I’m not sure when I’ll be able to make it anymore. 

On Dec 8, 2025, at 11:08 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for reaching out, and I truly apologize for the inconvenience with your original reservation. Yes, I can absolutely reschedule you for an upcoming event that works best for you.

Since you only need one ticket now, I’ll provide you with a coupon code equal to the value of your second ticket. This code will not expire until you redeem it, so you’ll have the flexibility to use it for any future Fork N Film event when the timing is right.

Please let me know which date you’d like me to reschedule your reservation for, and I’ll take care of the update right away.

Warm regards,
Amanda

On Sat, Dec 6, 2025 at 7:50 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, I’m sorry I won’t be able to do January 10 at 6:30p can I reschedule? I also only need one ticket now. I no longer need two. So how do I go about the second ticket? Can I use the second ticket for another date or no?

Sent from my iPhone

On Dec 3, 2025, at 7:10 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your understanding, and I’ve made note so our team is aware of your reschedule. We truly appreciate your flexibility, and thank you for allowing us to adjust your reservation.

We’re excited to welcome you for your birthday celebration and make it a magical Fork N Film experience. 

Warm regards,
Amand

On Wed, Dec 3, 2025 at 2:36 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Okay, thank you. It’s for my birthday

Sent from my iPhone

On Dec 3, 2025, at 2:40 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your message, and I truly appreciate your patience. I’m happy to confirm that we’ve put you down for the VIP experience at the Ratatouille screening on January 10, 2026 at 6:30 PM.

We look forward to welcoming you for a magical evening at Fork N Film, and we’ll make sure everything is taken care of so your experience is extra special.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 2:43 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

If I can’t get the refund I’ll settle for the complimentary vip rescheduling that was offered before. I would like to do ratatouille 6:30 show for January 10, 2026 if its available.

On Dec 1, 2025, at 1:33 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Liz

On Sat, Nov 29, 2025 at 7:24 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Well over a month since I was contacted. Does it really take this long just for a refund!?

Sent from my iPhone

On Nov 28, 2025, at 6:16 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi, I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Thu, Nov 27, 2025 at 11:51 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

This is ridiculous…still no refund!?

Sent from my iPhone

On Nov 17, 2025, at 4:48 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for following up. We understand you’ve been waiting and truly appreciate your patience. Refunds are still being processed in the order received, and we’re continuing to work through them as quickly as possible. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,
Victoria
Customer Support

On Sun, Nov 16, 2025 at 2:30 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

How long will the refund take?

Sent from my iPhone

On Nov 7, 2025, at 3:01 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for clarifying your preference for the refund at this time. I appreciate you letting us know, and we will certainly proceed with processing the refund for your cancelled show.

Please know that if you decide to repurchase tickets later, you are always welcome to contact us, and we can easily change your preference back from a refund to a reschedule, should that be what you decide to do in the future.

In the meantime, I wanted to let you know that we have recently updated our website with additional show dates extending past January. If you are interested in exploring other options for when you might be able to return, you can view the new schedule there.

We look forward to welcoming you back whenever you are ready.

Best,

Liz

On Fri, Nov 7, 2025 at 12:18 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Good morning,

Thank you for your response. I appreciate you. Whenever I am able to; I will repurchase tickets. However, I am not sure when I’ll be back. I did say I was open to rescheduling but I won’t be able to schedule for the shows you have available at the moment. So I was trying to call and email to let you know I would rather take the refund until I know when I would be able to come back. I wasn’t sure what other shows were available after January. Thank you again for responding and helping me out. Have an amazing day. 

On Nov 6, 2025, at 3:24 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your message, and I sincerely apologize for the frustration and delay you've experienced. I completely understand how disappointing this has been, and I’m truly sorry for the inconvenience.

Per our last conversation, you had mentioned being open to rescheduling, and we were waiting on a reply to move forward. That said, I’ll go ahead and flag your request for a refund so we can begin processing that for you.

I’ll make sure everything is handled as quickly and smoothly as possible, and I truly appreciate your patience. Please don’t hesitate to reach out if you have any other questions or concerns.

Best,
Amanda

On Thu, Nov 6, 2025 at 1:28 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello,
My name is Jerlissa Sawyer and I got ONE phone call about my cancelled show from Saturday, November 1, 2025 but haven’t received a refund or a call about rescheduling my shows. So I would like to know what we could do to resolve the problem? I’ve been calling and calling but being sent to voicemail constantly. It’s unprofessional and I’m unsatisfied about the service. Please call me at (443) 455-3300 or respond to this email. Thank you



Dear Jerlissa,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Fri, Jan 23, 2026 at 12:06 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello??  Honestly it takes this long for refunds and no responses makes me think yall aren’t giving the refund to begin with. This is why I kept switching bc it’s no updates when asked and it does not take weeks to give a refund. $410 for two tickets and no update when I ask

On Jan 13, 2026, at 10:53 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

I completely understand, and we will move forward with the refund as you requested to keep things as simple as possible for you.

We are working on getting that processed right now, and I’ll make sure it’s handled smoothly. When you are ready to join us in the future, we would love to have you back!

I will be in touch shortly with a confirmation once everything is finalized.

Warmly,

Sam

On Sun, Jan 11, 2026 at 9:48 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello,

The refund is fine. When I’m able to book to come I’ll just buy a new ticket because I don’t want to confuse you any further. Thank you

Sent from my iPhone

On Jan 7, 2026, at 5:04 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your patience as we’ve worked through all the changes since November. I know we have gone back and forth between rescheduling and refunding, and I want to make sure you know I have it clearly marked now that we are sticking with the full refund for you.

I am so sorry that this has been such a long process from your original November date. Because your request has moved between different statuses, I am personally double-checking everything to make sure the refund is being processed for the correct amount and directed back to your original payment method.

While I don't have an exact date for when the funds will hit your account, please know that you are a priority on my list. I am staying on top of this and will send you a note the moment I have a confirmation or a receipt to share with you.

Thank you again for sticking with me through all these updates. I really appreciate your kindness while we get this finalized for you.

Warmly,

Sam 

Customer support

On Sun, Jan 4, 2026 at 8:36 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, any updates? I don’t think it should take no longer than a few days for an update.

On Dec 29, 2025, at 2:21 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for letting me know, and no worries at all I completely understand. I’ve flagged your refund request with our team. At the moment, I’m unable to provide an exact timeline, but please know we’re doing our best to work through refunds as quickly as possible.

You’ll hear from us as soon as your refund has been processed. Thank you so much for your patience and understanding. I truly appreciate it.

Warmly,
Amanda 

On Mon, Dec 29, 2025 at 3:02 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, 

Sorry for the late response. But I would just like the refund. I will have to come another time. I’m not sure when I’ll be able to come at the moment anymore. My apologies for the confusion

On Dec 15, 2025, at 6:35 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for your message. I just want to make sure I understand correctly before taking the next step. I see that you had previously accepted the VIP upgrade and were rescheduled for 1/10, so I wanted to check in to confirm whether you’d like to keep that reservation, or if you’d prefer to move forward with a refund instead.

Once I know your preference, I’ll make sure it’s handled properly on our end.

Best,
Amanda

On Mon, Dec 15, 2025 at 8:14 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Sorry for the confusion. I’ll just take the refund. I’m not sure when I’ll be able to make it anymore. 

On Dec 8, 2025, at 11:08 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for reaching out, and I truly apologize for the inconvenience with your original reservation. Yes, I can absolutely reschedule you for an upcoming event that works best for you.

Since you only need one ticket now, I’ll provide you with a coupon code equal to the value of your second ticket. This code will not expire until you redeem it, so you’ll have the flexibility to use it for any future Fork N Film event when the timing is right.

Please let me know which date you’d like me to reschedule your reservation for, and I’ll take care of the update right away.

Warm regards,
Amanda

On Sat, Dec 6, 2025 at 7:50 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, I’m sorry I won’t be able to do January 10 at 6:30p can I reschedule? I also only need one ticket now. I no longer need two. So how do I go about the second ticket? Can I use the second ticket for another date or no?

Sent from my iPhone

On Dec 3, 2025, at 7:10 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your understanding, and I’ve made note so our team is aware of your reschedule. We truly appreciate your flexibility, and thank you for allowing us to adjust your reservation.

We’re excited to welcome you for your birthday celebration and make it a magical Fork N Film experience. 

Warm regards,
Amand

On Wed, Dec 3, 2025 at 2:36 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Okay, thank you. It’s for my birthday

Sent from my iPhone

On Dec 3, 2025, at 2:40 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your message, and I truly appreciate your patience. I’m happy to confirm that we’ve put you down for the VIP experience at the Ratatouille screening on January 10, 2026 at 6:30 PM.

We look forward to welcoming you for a magical evening at Fork N Film, and we’ll make sure everything is taken care of so your experience is extra special.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 2:43 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

If I can’t get the refund I’ll settle for the complimentary vip rescheduling that was offered before. I would like to do ratatouille 6:30 show for January 10, 2026 if its available.

On Dec 1, 2025, at 1:33 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Liz

On Sat, Nov 29, 2025 at 7:24 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Well over a month since I was contacted. Does it really take this long just for a refund!?

Sent from my iPhone

On Nov 28, 2025, at 6:16 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi, I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Thu, Nov 27, 2025 at 11:51 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

This is ridiculous…still no refund!?

Sent from my iPhone

On Nov 17, 2025, at 4:48 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for following up. We understand you’ve been waiting and truly appreciate your patience. Refunds are still being processed in the order received, and we’re continuing to work through them as quickly as possible. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,
Victoria
Customer Support

On Sun, Nov 16, 2025 at 2:30 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

How long will the refund take?

Sent from my iPhone

On Nov 7, 2025, at 3:01 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for clarifying your preference for the refund at this time. I appreciate you letting us know, and we will certainly proceed with processing the refund for your cancelled show.

Please know that if you decide to repurchase tickets later, you are always welcome to contact us, and we can easily change your preference back from a refund to a reschedule, should that be what you decide to do in the future.

In the meantime, I wanted to let you know that we have recently updated our website with additional show dates extending past January. If you are interested in exploring other options for when you might be able to return, you can view the new schedule there.

We look forward to welcoming you back whenever you are ready.

Best,

Liz

On Fri, Nov 7, 2025 at 12:18 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Good morning,

Thank you for your response. I appreciate you. Whenever I am able to; I will repurchase tickets. However, I am not sure when I’ll be back. I did say I was open to rescheduling but I won’t be able to schedule for the shows you have available at the moment. So I was trying to call and email to let you know I would rather take the refund until I know when I would be able to come back. I wasn’t sure what other shows were available after January. Thank you again for responding and helping me out. Have an amazing day. 

On Nov 6, 2025, at 3:24 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your message, and I sincerely apologize for the frustration and delay you've experienced. I completely understand how disappointing this has been, and I’m truly sorry for the inconvenience.

Per our last conversation, you had mentioned being open to rescheduling, and we were waiting on a reply to move forward. That said, I’ll go ahead and flag your request for a refund so we can begin processing that for you.

I’ll make sure everything is handled as quickly and smoothly as possible, and I truly appreciate your patience. Please don’t hesitate to reach out if you have any other questions or concerns.

Best,
Amanda

On Thu, Nov 6, 2025 at 1:28 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello,
My name is Jerlissa Sawyer and I got ONE phone call about my cancelled show from Saturday, November 1, 2025 but haven’t received a refund or a call about rescheduling my shows. So I would like to know what we could do to resolve the problem? I’ve been calling and calling but being sent to voicemail constantly. It’s unprofessional and I’m unsatisfied about the service. Please call me at (443) 455-3300 or respond to this email. Thank you



HI Jerlissa,

I am so happy to hear that those coupon codes will work for you! I truly appreciate you being so flexible and working with me on this resolution.

As promised, I have attached both of your unique coupon codes below. Here are a few quick details to keep in mind:

• Value: Each code is valued at two General Admission tickets.

• Usage: Each code can be used one time.

• Expiration: These codes do not expire, so you can take your time choosing the perfect upcoming show that fits your schedule!

Coupon Code #1: VDJerlissaSawyer1

Coupon Code #2:  VDJerlissaSawyer2

We are so excited to have you join us again soon for a much smoother and more magical experience. If you have any questions at all when you go to redeem them, please don't hesitate to reach out!

Warm regards,

Sam

Customer Support

On Thu, Jan 29, 2026 at 1:07 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Goodafternoon,

Yes that works for me.  Thank you so much

On Jan 28, 2026, at 3:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

That is a totally fair question to ask! It makes perfect sense that you would want to split those up.

To make things as easy as possible and to apologize for the inconvenience, we would love to provide you with two separate coupon codes. Each code will be worth the price of two General Admission tickets. This way, you can attend two different events in the future and bring a plus-one with you to each one!

Does that solution work for you? If so, just let me know and I will get those processed for you right away!

Warm regards,

Sam

Customer Support

On Tue, Jan 27, 2026 at 4:17 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

If I decided I wanted to just do the gift certificates will I be able to use it at 2 separate occasions? Or no? I probably should have asked this before but I wasn’t thinking about it

On Jan 24, 2026, at 11:50 AM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jerlissa,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Fri, Jan 23, 2026 at 12:06 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello??  Honestly it takes this long for refunds and no responses makes me think yall aren’t giving the refund to begin with. This is why I kept switching bc it’s no updates when asked and it does not take weeks to give a refund. $410 for two tickets and no update when I ask

On Jan 13, 2026, at 10:53 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

I completely understand, and we will move forward with the refund as you requested to keep things as simple as possible for you.

We are working on getting that processed right now, and I’ll make sure it’s handled smoothly. When you are ready to join us in the future, we would love to have you back!

I will be in touch shortly with a confirmation once everything is finalized.

Warmly,

Sam

On Sun, Jan 11, 2026 at 9:48 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello,

The refund is fine. When I’m able to book to come I’ll just buy a new ticket because I don’t want to confuse you any further. Thank you

Sent from my iPhone

On Jan 7, 2026, at 5:04 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your patience as we’ve worked through all the changes since November. I know we have gone back and forth between rescheduling and refunding, and I want to make sure you know I have it clearly marked now that we are sticking with the full refund for you.

I am so sorry that this has been such a long process from your original November date. Because your request has moved between different statuses, I am personally double-checking everything to make sure the refund is being processed for the correct amount and directed back to your original payment method.

While I don't have an exact date for when the funds will hit your account, please know that you are a priority on my list. I am staying on top of this and will send you a note the moment I have a confirmation or a receipt to share with you.

Thank you again for sticking with me through all these updates. I really appreciate your kindness while we get this finalized for you.

Warmly,

Sam 

Customer support

On Sun, Jan 4, 2026 at 8:36 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, any updates? I don’t think it should take no longer than a few days for an update.

On Dec 29, 2025, at 2:21 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for letting me know, and no worries at all I completely understand. I’ve flagged your refund request with our team. At the moment, I’m unable to provide an exact timeline, but please know we’re doing our best to work through refunds as quickly as possible.

You’ll hear from us as soon as your refund has been processed. Thank you so much for your patience and understanding. I truly appreciate it.

Warmly,
Amanda 

On Mon, Dec 29, 2025 at 3:02 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, 

Sorry for the late response. But I would just like the refund. I will have to come another time. I’m not sure when I’ll be able to come at the moment anymore. My apologies for the confusion

On Dec 15, 2025, at 6:35 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for your message. I just want to make sure I understand correctly before taking the next step. I see that you had previously accepted the VIP upgrade and were rescheduled for 1/10, so I wanted to check in to confirm whether you’d like to keep that reservation, or if you’d prefer to move forward with a refund instead.

Once I know your preference, I’ll make sure it’s handled properly on our end.

Best,
Amanda

On Mon, Dec 15, 2025 at 8:14 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Sorry for the confusion. I’ll just take the refund. I’m not sure when I’ll be able to make it anymore. 

On Dec 8, 2025, at 11:08 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for reaching out, and I truly apologize for the inconvenience with your original reservation. Yes, I can absolutely reschedule you for an upcoming event that works best for you.

Since you only need one ticket now, I’ll provide you with a coupon code equal to the value of your second ticket. This code will not expire until you redeem it, so you’ll have the flexibility to use it for any future Fork N Film event when the timing is right.

Please let me know which date you’d like me to reschedule your reservation for, and I’ll take care of the update right away.

Warm regards,
Amanda

On Sat, Dec 6, 2025 at 7:50 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, I’m sorry I won’t be able to do January 10 at 6:30p can I reschedule? I also only need one ticket now. I no longer need two. So how do I go about the second ticket? Can I use the second ticket for another date or no?

Sent from my iPhone

On Dec 3, 2025, at 7:10 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your understanding, and I’ve made note so our team is aware of your reschedule. We truly appreciate your flexibility, and thank you for allowing us to adjust your reservation.

We’re excited to welcome you for your birthday celebration and make it a magical Fork N Film experience. 

Warm regards,
Amand

On Wed, Dec 3, 2025 at 2:36 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Okay, thank you. It’s for my birthday

Sent from my iPhone

On Dec 3, 2025, at 2:40 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your message, and I truly appreciate your patience. I’m happy to confirm that we’ve put you down for the VIP experience at the Ratatouille screening on January 10, 2026 at 6:30 PM.

We look forward to welcoming you for a magical evening at Fork N Film, and we’ll make sure everything is taken care of so your experience is extra special.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 2:43 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

If I can’t get the refund I’ll settle for the complimentary vip rescheduling that was offered before. I would like to do ratatouille 6:30 show for January 10, 2026 if its available.

On Dec 1, 2025, at 1:33 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Liz

On Sat, Nov 29, 2025 at 7:24 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Well over a month since I was contacted. Does it really take this long just for a refund!?

Sent from my iPhone

On Nov 28, 2025, at 6:16 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi, I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Thu, Nov 27, 2025 at 11:51 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

This is ridiculous…still no refund!?

Sent from my iPhone

On Nov 17, 2025, at 4:48 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for following up. We understand you’ve been waiting and truly appreciate your patience. Refunds are still being processed in the order received, and we’re continuing to work through them as quickly as possible. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,
Victoria
Customer Support

On Sun, Nov 16, 2025 at 2:30 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

How long will the refund take?

Sent from my iPhone

On Nov 7, 2025, at 3:01 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for clarifying your preference for the refund at this time. I appreciate you letting us know, and we will certainly proceed with processing the refund for your cancelled show.

Please know that if you decide to repurchase tickets later, you are always welcome to contact us, and we can easily change your preference back from a refund to a reschedule, should that be what you decide to do in the future.

In the meantime, I wanted to let you know that we have recently updated our website with additional show dates extending past January. If you are interested in exploring other options for when you might be able to return, you can view the new schedule there.

We look forward to welcoming you back whenever you are ready.

Best,

Liz

On Fri, Nov 7, 2025 at 12:18 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Good morning,

Thank you for your response. I appreciate you. Whenever I am able to; I will repurchase tickets. However, I am not sure when I’ll be back. I did say I was open to rescheduling but I won’t be able to schedule for the shows you have available at the moment. So I was trying to call and email to let you know I would rather take the refund until I know when I would be able to come back. I wasn’t sure what other shows were available after January. Thank you again for responding and helping me out. Have an amazing day. 

On Nov 6, 2025, at 3:24 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your message, and I sincerely apologize for the frustration and delay you've experienced. I completely understand how disappointing this has been, and I’m truly sorry for the inconvenience.

Per our last conversation, you had mentioned being open to rescheduling, and we were waiting on a reply to move forward. That said, I’ll go ahead and flag your request for a refund so we can begin processing that for you.

I’ll make sure everything is handled as quickly and smoothly as possible, and I truly appreciate your patience. Please don’t hesitate to reach out if you have any other questions or concerns.

Best,
Amanda

On Thu, Nov 6, 2025 at 1:28 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello,
My name is Jerlissa Sawyer and I got ONE phone call about my cancelled show from Saturday, November 1, 2025 but haven’t received a refund or a call about rescheduling my shows. So I would like to know what we could do to resolve the problem? I’ve been calling and calling but being sent to voicemail constantly. It’s unprofessional and I’m unsatisfied about the service. Please call me at (443) 455-3300 or respond to this email. Thank you



HI Jerlissa,

I am so happy to hear that those coupon codes will work for you! I truly appreciate you being so flexible and working with me on this resolution.

As promised, I have attached both of your unique coupon codes below. Here are a few quick details to keep in mind:

• Value: Each code is valued at two General Admission tickets.

• Usage: Each code can be used one time.

• Expiration: These codes do not expire, so you can take your time choosing the perfect upcoming show that fits your schedule!

Coupon Code #1: VDJerlissaSawyer1

Coupon Code #2:  VDJerlissaSawyer2

We are so excited to have you join us again soon for a much smoother and more magical experience. If you have any questions at all when you go to redeem them, please don't hesitate to reach out!

Warm regards,

Sam

Customer Support

On Thu, Jan 29, 2026 at 1:07 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Goodafternoon,

Yes that works for me.  Thank you so much

On Jan 28, 2026, at 3:30 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

That is a totally fair question to ask! It makes perfect sense that you would want to split those up.

To make things as easy as possible and to apologize for the inconvenience, we would love to provide you with two separate coupon codes. Each code will be worth the price of two General Admission tickets. This way, you can attend two different events in the future and bring a plus-one with you to each one!

Does that solution work for you? If so, just let me know and I will get those processed for you right away!

Warm regards,

Sam

Customer Support

On Tue, Jan 27, 2026 at 4:17 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

If I decided I wanted to just do the gift certificates will I be able to use it at 2 separate occasions? Or no? I probably should have asked this before but I wasn’t thinking about it

On Jan 24, 2026, at 11:50 AM, Fork Film <newyork@forknfilm.com> wrote:



Dear Jerlissa,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Fri, Jan 23, 2026 at 12:06 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello??  Honestly it takes this long for refunds and no responses makes me think yall aren’t giving the refund to begin with. This is why I kept switching bc it’s no updates when asked and it does not take weeks to give a refund. $410 for two tickets and no update when I ask

On Jan 13, 2026, at 10:53 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

I completely understand, and we will move forward with the refund as you requested to keep things as simple as possible for you.

We are working on getting that processed right now, and I’ll make sure it’s handled smoothly. When you are ready to join us in the future, we would love to have you back!

I will be in touch shortly with a confirmation once everything is finalized.

Warmly,

Sam

On Sun, Jan 11, 2026 at 9:48 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello,

The refund is fine. When I’m able to book to come I’ll just buy a new ticket because I don’t want to confuse you any further. Thank you

Sent from my iPhone

On Jan 7, 2026, at 5:04 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your patience as we’ve worked through all the changes since November. I know we have gone back and forth between rescheduling and refunding, and I want to make sure you know I have it clearly marked now that we are sticking with the full refund for you.

I am so sorry that this has been such a long process from your original November date. Because your request has moved between different statuses, I am personally double-checking everything to make sure the refund is being processed for the correct amount and directed back to your original payment method.

While I don't have an exact date for when the funds will hit your account, please know that you are a priority on my list. I am staying on top of this and will send you a note the moment I have a confirmation or a receipt to share with you.

Thank you again for sticking with me through all these updates. I really appreciate your kindness while we get this finalized for you.

Warmly,

Sam 

Customer support

On Sun, Jan 4, 2026 at 8:36 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, any updates? I don’t think it should take no longer than a few days for an update.

On Dec 29, 2025, at 2:21 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for letting me know, and no worries at all I completely understand. I’ve flagged your refund request with our team. At the moment, I’m unable to provide an exact timeline, but please know we’re doing our best to work through refunds as quickly as possible.

You’ll hear from us as soon as your refund has been processed. Thank you so much for your patience and understanding. I truly appreciate it.

Warmly,
Amanda 

On Mon, Dec 29, 2025 at 3:02 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, 

Sorry for the late response. But I would just like the refund. I will have to come another time. I’m not sure when I’ll be able to come at the moment anymore. My apologies for the confusion

On Dec 15, 2025, at 6:35 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for your message. I just want to make sure I understand correctly before taking the next step. I see that you had previously accepted the VIP upgrade and were rescheduled for 1/10, so I wanted to check in to confirm whether you’d like to keep that reservation, or if you’d prefer to move forward with a refund instead.

Once I know your preference, I’ll make sure it’s handled properly on our end.

Best,
Amanda

On Mon, Dec 15, 2025 at 8:14 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Sorry for the confusion. I’ll just take the refund. I’m not sure when I’ll be able to make it anymore. 

On Dec 8, 2025, at 11:08 AM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for reaching out, and I truly apologize for the inconvenience with your original reservation. Yes, I can absolutely reschedule you for an upcoming event that works best for you.

Since you only need one ticket now, I’ll provide you with a coupon code equal to the value of your second ticket. This code will not expire until you redeem it, so you’ll have the flexibility to use it for any future Fork N Film event when the timing is right.

Please let me know which date you’d like me to reschedule your reservation for, and I’ll take care of the update right away.

Warm regards,
Amanda

On Sat, Dec 6, 2025 at 7:50 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hey, I’m sorry I won’t be able to do January 10 at 6:30p can I reschedule? I also only need one ticket now. I no longer need two. So how do I go about the second ticket? Can I use the second ticket for another date or no?

Sent from my iPhone

On Dec 3, 2025, at 7:10 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your understanding, and I’ve made note so our team is aware of your reschedule. We truly appreciate your flexibility, and thank you for allowing us to adjust your reservation.

We’re excited to welcome you for your birthday celebration and make it a magical Fork N Film experience. 

Warm regards,
Amand

On Wed, Dec 3, 2025 at 2:36 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Okay, thank you. It’s for my birthday

Sent from my iPhone

On Dec 3, 2025, at 2:40 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your message, and I truly appreciate your patience. I’m happy to confirm that we’ve put you down for the VIP experience at the Ratatouille screening on January 10, 2026 at 6:30 PM.

We look forward to welcoming you for a magical evening at Fork N Film, and we’ll make sure everything is taken care of so your experience is extra special.

Warm regards,
Amanda

On Mon, Dec 1, 2025 at 2:43 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

If I can’t get the refund I’ll settle for the complimentary vip rescheduling that was offered before. I would like to do ratatouille 6:30 show for January 10, 2026 if its available.

On Dec 1, 2025, at 1:33 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi there,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Liz

On Sat, Nov 29, 2025 at 7:24 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Well over a month since I was contacted. Does it really take this long just for a refund!?

Sent from my iPhone

On Nov 28, 2025, at 6:16 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi, I completely understand your frustration, and I want to sincerely thank you for continuing to follow up with us. Your refund request hasn’t been overlooked — it’s still being processed, and our team is giving these our full attention as we work through each one.

We know it’s taken longer than anticipated and are very sorry for that. You’ll receive a confirmation email and refund receipt as soon as it’s finalized.

Thank you again for your patience and understanding as we work to make this right.

With appreciation,

The Fork n’ Film Team

On Thu, Nov 27, 2025 at 11:51 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

This is ridiculous…still no refund!?

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On Nov 17, 2025, at 4:48 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for following up. We understand you’ve been waiting and truly appreciate your patience. Refunds are still being processed in the order received, and we’re continuing to work through them as quickly as possible. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,
Victoria
Customer Support

On Sun, Nov 16, 2025 at 2:30 PM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

How long will the refund take?

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On Nov 7, 2025, at 3:01 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you for clarifying your preference for the refund at this time. I appreciate you letting us know, and we will certainly proceed with processing the refund for your cancelled show.

Please know that if you decide to repurchase tickets later, you are always welcome to contact us, and we can easily change your preference back from a refund to a reschedule, should that be what you decide to do in the future.

In the meantime, I wanted to let you know that we have recently updated our website with additional show dates extending past January. If you are interested in exploring other options for when you might be able to return, you can view the new schedule there.

We look forward to welcoming you back whenever you are ready.

Best,

Liz

On Fri, Nov 7, 2025 at 12:18 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Good morning,

Thank you for your response. I appreciate you. Whenever I am able to; I will repurchase tickets. However, I am not sure when I’ll be back. I did say I was open to rescheduling but I won’t be able to schedule for the shows you have available at the moment. So I was trying to call and email to let you know I would rather take the refund until I know when I would be able to come back. I wasn’t sure what other shows were available after January. Thank you again for responding and helping me out. Have an amazing day. 

On Nov 6, 2025, at 3:24 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Jerlissa,

Thank you so much for your message, and I sincerely apologize for the frustration and delay you've experienced. I completely understand how disappointing this has been, and I’m truly sorry for the inconvenience.

Per our last conversation, you had mentioned being open to rescheduling, and we were waiting on a reply to move forward. That said, I’ll go ahead and flag your request for a refund so we can begin processing that for you.

I’ll make sure everything is handled as quickly and smoothly as possible, and I truly appreciate your patience. Please don’t hesitate to reach out if you have any other questions or concerns.

Best,
Amanda

On Thu, Nov 6, 2025 at 1:28 AM Jerlissa Sawyer <jerlissa.ns112@gmail.com> wrote:

Hello,
My name is Jerlissa Sawyer and I got ONE phone call about my cancelled show from Saturday, November 1, 2025 but haven’t received a refund or a call about rescheduling my shows. So I would like to know what we could do to resolve the problem? I’ve been calling and calling but being sent to voicemail constantly. It’s unprofessional and I’m unsatisfied about the service. Please call me at (443) 455-3300 or respond to this email. Thank you