Re: Fork n' Film NYC Reservation - Important Announcement

Any updates on this?

On Mon, Dec 8, 2025, 4:12 PM Fork Film <newyork@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Liz

Customer Support

On Wed, Dec 3, 2025 at 10:11 PM Ashley Kelly <ash13ya.ak@gmail.com> wrote:

Going on almost 2 months now any updates? 

On Thu, Nov 20, 2025, 4:47 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Ashley,

I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,
Victoria
Customer Support

On Wed, Nov 19, 2025 at 3:22 PM Ashley Kelly <ash13ya.ak@gmail.com> wrote:

Any updates on this?

On Wed, Nov 5, 2025, 1:27 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Ashley,

Thank you for reaching out and for your patience. I am writing to acknowledge your message regarding the refund for your paused reservation.

I can confirm that we have received your refund request. Please note that as we manage a very high volume of requests related to the temporary pause in our shows, we currently do not have a specific timeframe for processing all refunds.

However, I have marked your request as a priority. I will personally ensure that your refund is processed as soon as possible and will provide you with an update immediately once I have more concrete information regarding its status.

We truly appreciate your understanding during this period.

Best regards,

Liz

On Wed, Nov 5, 2025 at 7:34 AM Ashley Kelly <ash13ya.ak@gmail.com> wrote:

Never was refunded

On Tue, Oct 14, 2025, 9:13 PM Fork n' Film <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   Polar Express 11/28/25 - 6:30PM 11/29/25 - 1:30PM 11/29/25 - 6:30PM 11/30/25 - 1:30PM 11/30/25 - 6:30PM   Grinch 12/13/25 - 1:30PM 12/13/25 - 6:30PM 12/14/25 - 1:30PM 12/14/25 - 6:30PM   Elf 12/19/25 - 6:30PM 12/21/25 - 1:30PM 12/21/25 - 6:30PM 12/26/25 - 6:30PM 12/27/25 - 1:30PM 12/27/25 - 6:30PM 12/28/25 - 1:30PM 12/28/25 - 6:30PM 1/2/26 - 6:30PM 1/3/26 - 1:30PM 1/3/26 - 6:30PM 1/4/26 -1:30PM 1/4/26 - 6:30PM   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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