Re: Fork n' Film NYC Reservation - Important Announcement

I am interested in 

Coco:

5/2 - 6:30PM

I remember last time I purchased the VIP seats.

Best

Enxian

Fork Film <newyork@forknfilm.com>于2026年2月18日 周三15:21写道：

Hi Enxian!

Although that date is sold out, I've listed more availability below!

Princess and the Frog:

3/1 - 6:30PM

4/10 - 6:30PM

4/11 - 6:30PM

4/12 - 1:30PM

4/12 - 6:30PM

Ratatouille:

3/21 - 1:30PM

3/22 - 1:30PM

3/22 - 6:30PM

Coco:

5/2 - 6:30PM

Lilo and Stitch:

5/23 - 6:30PM

Let me know what works best and we'll send over your tickets! 

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 10:46 AM Stefan <stefanfu015@gmail.com> wrote:

Hi Liz

are u doing refund for me? if not, can u reschedule to the 

3/8/26 @ 1:30pm Ratatouille: NYC this one?

 best

Enxian Fu

On Wed, Nov 12, 2025 at 12:55 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Enxian,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Nov 11, 2025 at 9:54 PM Stefan <stefanfu015@gmail.com> wrote:

Hi Liz

Can you give me a refund? I think January is not the best option for me. Thanks!

best
Enxian

On Tue, Nov 4, 2025 at 6:41 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Enxian,

We will reopen on November 28th. We can reschedule for any date after that, if you would like the same film, we have dates in early January. Let me know what date works best for you.

Best,

Liz

On Sat, Nov 1, 2025 at 4:33 PM Stefan <stefanfu015@gmail.com> wrote:

Hi

Can i reschedule my current time slot to Nov.22？

The name i used for reservation is Enxian Fu，and phone number is 2165029923

best

Enxian

Fork n' Film NYC <newyork@forknfilm.com>于2025年10月30日 周四15:05写道：

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for Ratatouille, as we have cancelled all shows for November 7th-9th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. You are also welcome to reply to this email if you prefer.   We’re excited to share our upcoming Fork n’ Film lineup!   The Polar Express Elf Ratatouille (future dates) Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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Dear ForknFilm Team,

I am writing to discuss my current booking for the movie COCO. I would like to inquire about the possibility of changing the scheduled time.

Could you please let me know if there are any alternative schedules or slots available that I could switch to?

Thank you for your assistance.

Best regards,

Stefan

On Wed, Feb 18, 2026 at 4:54 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Enxian,

Attached are your VIP tickets for Coco in NYC on May 2nd at 6:30 PM.

Please disregard the "General Admission" note on the tickets; you and your guest will be seated in the VIP section as planned.

Thank you so much for your flexibility and willingness to reschedule! We cannot wait to host you and share the magic!

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 2:25 PM Stefan <stefanfu015@gmail.com> wrote:

I am interested in 

Coco:

5/2 - 6:30PM

I remember last time I purchased the VIP seats.

Best

Enxian

Fork Film <newyork@forknfilm.com>于2026年2月18日 周三15:21写道：

Hi Enxian!

Although that date is sold out, I've listed more availability below!

Princess and the Frog:

3/1 - 6:30PM

4/10 - 6:30PM

4/11 - 6:30PM

4/12 - 1:30PM

4/12 - 6:30PM

Ratatouille:

3/21 - 1:30PM

3/22 - 1:30PM

3/22 - 6:30PM

Coco:

5/2 - 6:30PM

Lilo and Stitch:

5/23 - 6:30PM

Let me know what works best and we'll send over your tickets! 

Warm regards,

Sam

Customer Support

On Wed, Feb 18, 2026 at 10:46 AM Stefan <stefanfu015@gmail.com> wrote:

Hi Liz

are u doing refund for me? if not, can u reschedule to the 

3/8/26 @ 1:30pm Ratatouille: NYC this one?

 best

Enxian Fu

On Wed, Nov 12, 2025 at 12:55 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Enxian,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Tue, Nov 11, 2025 at 9:54 PM Stefan <stefanfu015@gmail.com> wrote:

Hi Liz

Can you give me a refund? I think January is not the best option for me. Thanks!

best
Enxian

On Tue, Nov 4, 2025 at 6:41 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Enxian,

We will reopen on November 28th. We can reschedule for any date after that, if you would like the same film, we have dates in early January. Let me know what date works best for you.

Best,

Liz

On Sat, Nov 1, 2025 at 4:33 PM Stefan <stefanfu015@gmail.com> wrote:

Hi

Can i reschedule my current time slot to Nov.22？

The name i used for reservation is Enxian Fu，and phone number is 2165029923

best

Enxian

Fork n' Film NYC <newyork@forknfilm.com>于2025年10月30日 周四15:05写道：

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for Ratatouille, as we have cancelled all shows for November 7th-9th. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. You are also welcome to reply to this email if you prefer.   We’re excited to share our upcoming Fork n’ Film lineup!   The Polar Express Elf Ratatouille (future dates) Beauty and the Beast Lady and the Tramp Princess and the Frog Shrek The Little Mermaid Alice in Wonderland   If you prefer to save your tickets for another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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