Re: Fork n' Film NYC Reservation - Important Announcement

Hi there,

What’s the latest here? 

I’m needing my money back, and no BS around internal steps.

Or be honest - is this a scam? If so, well played. If not, class action. I’ve found a couple dozen other people who are also owed money.

Resolve this.

Thanks,

Harley

On Mon, 29 Dec 2025 at 21:15, Fork Film <newyork@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Customer Support

On Mon, Dec 29, 2025 at 1:55 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi Liz,

Is there any update? It’s been nearly 3 months.

Thanks,

Harley

On Mon, 01 Dec 2025 at 20:05, Fork Film <newyork@forknfilm.com> wrote:

Dear Harley,

I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

Liz

On Sat, Nov 29, 2025 at 4:02 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi there,

It’s been a month since this last communication, and I’m yet to hear about the refund. This is entirely unacceptable.

Please ensure that my refund is completed immediately.

Thanks,

Harley

On Mon, 27 Oct 2025 at 22:46, Fork Film <newyork@forknfilm.com> wrote:

Hi Harley,

Thank you for your message! We completely understand and hope to see you at one of our events in NYC in the future, we’d love to have you.

Your refund is being processed, and we’ll be sure to notify you as soon as it’s completed. Thank you again for your patience and understanding.

Warmly,

Victoria

Customer Support

On Sat, Oct 25, 2025 at 7:19 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hey Liz,

Thank you for the message, and for sorting out a refund for us.

Hopefully we'll be back in NYC at some other point in the future, and can then attend one of your events!

Please keep me updated with regards to the refund.

Thanks,

Harley

On Fri, Oct 24, 2025 at 7:14 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Harley,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Thu, Oct 23, 2025 at 8:32 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi there,

That’s very unfortunate to hear. Myself and my wife are in NYC on holiday from South Africa, so a reschedule or other tickets won’t work for us as we are only here fore two weeks.

Can you please process a refund?

Thanks,

Harley

On Wed, 22 Oct 2025 at 19:37, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for Ratatouille. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   The Polar Express How the Grinch Stole Christmas Elf   If you prefer to save your tickets for our next Ratatouille show or another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

I need a concrete answer on what the specific next steps are, and when I'm going to hear back from you.

On Tue, Apr 14, 2026 at 7:34 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Harley,

I hear you loud and clear and I really appreciate you being so direct with me. I will cut straight to the point because you are missing $400 and it has been far too long. I completely understand why your trust is shaken and if I were in your shoes I would be feeling the exact same way.

I want to assure you that this is not a scam. I am a real person on this end and I am genuinely sorry that our delay has made it feel otherwise. I am stepping away from the standard process and taking this directly to our finance lead myself. I am looking into this right now to find out exactly where the breakdown happened and how to get your money released immediately.

I am going to stay on top of this personally until it is finished. Thank you for your patience while I get this across the finish line for you.

Warm regards,

Sam

Customer support

On Mon, Apr 6, 2026 at 3:34 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi there,

What’s the latest here? 

I’m needing my money back, and no BS around internal steps.

Or be honest - is this a scam? If so, well played. If not, class action. I’ve found a couple dozen other people who are also owed money.

Resolve this.

Thanks,

Harley

On Mon, 29 Dec 2025 at 21:15, Fork Film <newyork@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Customer Support

On Mon, Dec 29, 2025 at 1:55 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi Liz,

Is there any update? It’s been nearly 3 months.

Thanks,

Harley

On Mon, 01 Dec 2025 at 20:05, Fork Film <newyork@forknfilm.com> wrote:

Dear Harley,

I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

Liz

On Sat, Nov 29, 2025 at 4:02 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi there,

It’s been a month since this last communication, and I’m yet to hear about the refund. This is entirely unacceptable.

Please ensure that my refund is completed immediately.

Thanks,

Harley

On Mon, 27 Oct 2025 at 22:46, Fork Film <newyork@forknfilm.com> wrote:

Hi Harley,

Thank you for your message! We completely understand and hope to see you at one of our events in NYC in the future, we’d love to have you.

Your refund is being processed, and we’ll be sure to notify you as soon as it’s completed. Thank you again for your patience and understanding.

Warmly,

Victoria

Customer Support

On Sat, Oct 25, 2025 at 7:19 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hey Liz,

Thank you for the message, and for sorting out a refund for us.

Hopefully we'll be back in NYC at some other point in the future, and can then attend one of your events!

Please keep me updated with regards to the refund.

Thanks,

Harley

On Fri, Oct 24, 2025 at 7:14 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Harley,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Thu, Oct 23, 2025 at 8:32 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi there,

That’s very unfortunate to hear. Myself and my wife are in NYC on holiday from South Africa, so a reschedule or other tickets won’t work for us as we are only here fore two weeks.

Can you please process a refund?

Thanks,

Harley

On Wed, 22 Oct 2025 at 19:37, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for Ratatouille. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   The Polar Express How the Grinch Stole Christmas Elf   If you prefer to save your tickets for our next Ratatouille show or another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Can you provide a specific list of what your team is currently navigating, so I can determine how far you are in the process?

You haven't ever proactively updated me, so forgive me for not being willing to wait to hear a more "definite update on the specific next steps".

Thanks,

Harley

On Fri, Apr 17, 2026 at 1:33 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Harley,

Please know that we are actively working on this right now. We’re currently navigating through the various moving parts and coordinating with our small but mighty finance team to ensure everything is handled properly.

I’m keeping a close eye on the progress and will be sure to get back in touch with you as soon as I have a more definitive update on the specific next steps.

Thank you so much for your patience as we get this squared away!

Warm regards,
Sam
Customer Support

On Tue, Apr 14, 2026 at 11:10 PM Harley Ferguson <harley@origensoftware.com> wrote:

I need a concrete answer on what the specific next steps are, and when I'm going to hear back from you.

On Tue, Apr 14, 2026 at 7:34 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Harley,

I hear you loud and clear and I really appreciate you being so direct with me. I will cut straight to the point because you are missing $400 and it has been far too long. I completely understand why your trust is shaken and if I were in your shoes I would be feeling the exact same way.

I want to assure you that this is not a scam. I am a real person on this end and I am genuinely sorry that our delay has made it feel otherwise. I am stepping away from the standard process and taking this directly to our finance lead myself. I am looking into this right now to find out exactly where the breakdown happened and how to get your money released immediately.

I am going to stay on top of this personally until it is finished. Thank you for your patience while I get this across the finish line for you.

Warm regards,

Sam

Customer support

On Mon, Apr 6, 2026 at 3:34 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi there,

What’s the latest here? 

I’m needing my money back, and no BS around internal steps.

Or be honest - is this a scam? If so, well played. If not, class action. I’ve found a couple dozen other people who are also owed money.

Resolve this.

Thanks,

Harley

On Mon, 29 Dec 2025 at 21:15, Fork Film <newyork@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Customer Support

On Mon, Dec 29, 2025 at 1:55 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi Liz,

Is there any update? It’s been nearly 3 months.

Thanks,

Harley

On Mon, 01 Dec 2025 at 20:05, Fork Film <newyork@forknfilm.com> wrote:

Dear Harley,

I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

Liz

On Sat, Nov 29, 2025 at 4:02 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi there,

It’s been a month since this last communication, and I’m yet to hear about the refund. This is entirely unacceptable.

Please ensure that my refund is completed immediately.

Thanks,

Harley

On Mon, 27 Oct 2025 at 22:46, Fork Film <newyork@forknfilm.com> wrote:

Hi Harley,

Thank you for your message! We completely understand and hope to see you at one of our events in NYC in the future, we’d love to have you.

Your refund is being processed, and we’ll be sure to notify you as soon as it’s completed. Thank you again for your patience and understanding.

Warmly,

Victoria

Customer Support

On Sat, Oct 25, 2025 at 7:19 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hey Liz,

Thank you for the message, and for sorting out a refund for us.

Hopefully we'll be back in NYC at some other point in the future, and can then attend one of your events!

Please keep me updated with regards to the refund.

Thanks,

Harley

On Fri, Oct 24, 2025 at 7:14 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Harley,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Thu, Oct 23, 2025 at 8:32 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi there,

That’s very unfortunate to hear. Myself and my wife are in NYC on holiday from South Africa, so a reschedule or other tickets won’t work for us as we are only here fore two weeks.

Can you please process a refund?

Thanks,

Harley

On Wed, 22 Oct 2025 at 19:37, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for Ratatouille. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   The Polar Express How the Grinch Stole Christmas Elf   If you prefer to save your tickets for our next Ratatouille show or another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Harley,

Thank you for your candid feedback. I completely understand your frustration and sincerely apologize for the lack of proactive communication. It’s certainly not the experience we want you to have, and I appreciate you holding us accountable.

To be as transparent as possible regarding what the team is currently navigating: we are in the final stage of our internal audit and manual verification process. This involves our finance department cross-referencing each transaction with our payment processor to ensure funds are released correctly to the original payment method. Because this is being handled manually to avoid any further errors, it has unfortunately created a significant queue.

I realize that hearing "it's in progress" isn't the same as seeing the result, but please know I am pushing to get your specific transaction finalized. I have flagged your account with our billing lead to ensure you are prioritized as they work through this week's batch.

I will personally send you a status update by the end of the day today even if the status hasn't changed, just so you aren't left wondering where things stand.

Warm regards,

Sam

On Fri, Apr 17, 2026 at 9:13 AM Harley Ferguson <harley@origensoftware.com> wrote:

Can you provide a specific list of what your team is currently navigating, so I can determine how far you are in the process?

You haven't ever proactively updated me, so forgive me for not being willing to wait to hear a more "definite update on the specific next steps".

Thanks,

Harley

On Fri, Apr 17, 2026 at 1:33 AM Fork Film <newyork@forknfilm.com> wrote:

Hi Harley,

Please know that we are actively working on this right now. We’re currently navigating through the various moving parts and coordinating with our small but mighty finance team to ensure everything is handled properly.

I’m keeping a close eye on the progress and will be sure to get back in touch with you as soon as I have a more definitive update on the specific next steps.

Thank you so much for your patience as we get this squared away!

Warm regards,
Sam
Customer Support

On Tue, Apr 14, 2026 at 11:10 PM Harley Ferguson <harley@origensoftware.com> wrote:

I need a concrete answer on what the specific next steps are, and when I'm going to hear back from you.

On Tue, Apr 14, 2026 at 7:34 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Harley,

I hear you loud and clear and I really appreciate you being so direct with me. I will cut straight to the point because you are missing $400 and it has been far too long. I completely understand why your trust is shaken and if I were in your shoes I would be feeling the exact same way.

I want to assure you that this is not a scam. I am a real person on this end and I am genuinely sorry that our delay has made it feel otherwise. I am stepping away from the standard process and taking this directly to our finance lead myself. I am looking into this right now to find out exactly where the breakdown happened and how to get your money released immediately.

I am going to stay on top of this personally until it is finished. Thank you for your patience while I get this across the finish line for you.

Warm regards,

Sam

Customer support

On Mon, Apr 6, 2026 at 3:34 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi there,

What’s the latest here? 

I’m needing my money back, and no BS around internal steps.

Or be honest - is this a scam? If so, well played. If not, class action. I’ve found a couple dozen other people who are also owed money.

Resolve this.

Thanks,

Harley

On Mon, 29 Dec 2025 at 21:15, Fork Film <newyork@forknfilm.com> wrote:

Hi there,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,

Customer Support

On Mon, Dec 29, 2025 at 1:55 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi Liz,

Is there any update? It’s been nearly 3 months.

Thanks,

Harley

On Mon, 01 Dec 2025 at 20:05, Fork Film <newyork@forknfilm.com> wrote:

Dear Harley,

I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

Liz

On Sat, Nov 29, 2025 at 4:02 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi there,

It’s been a month since this last communication, and I’m yet to hear about the refund. This is entirely unacceptable.

Please ensure that my refund is completed immediately.

Thanks,

Harley

On Mon, 27 Oct 2025 at 22:46, Fork Film <newyork@forknfilm.com> wrote:

Hi Harley,

Thank you for your message! We completely understand and hope to see you at one of our events in NYC in the future, we’d love to have you.

Your refund is being processed, and we’ll be sure to notify you as soon as it’s completed. Thank you again for your patience and understanding.

Warmly,

Victoria

Customer Support

On Sat, Oct 25, 2025 at 7:19 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hey Liz,

Thank you for the message, and for sorting out a refund for us.

Hopefully we'll be back in NYC at some other point in the future, and can then attend one of your events!

Please keep me updated with regards to the refund.

Thanks,

Harley

On Fri, Oct 24, 2025 at 7:14 PM Fork Film <newyork@forknfilm.com> wrote:

Dear Harley,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz

On Thu, Oct 23, 2025 at 8:32 AM Harley Ferguson <harley@origensoftware.com> wrote:

Hi there,

That’s very unfortunate to hear. Myself and my wife are in NYC on holiday from South Africa, so a reschedule or other tickets won’t work for us as we are only here fore two weeks.

Can you please process a refund?

Thanks,

Harley

On Wed, 22 Oct 2025 at 19:37, Fork n' Film NYC <newyork@forknfilm.com> wrote:

Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for Ratatouille. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.   The Polar Express How the Grinch Stole Christmas Elf   If you prefer to save your tickets for our next Ratatouille show or another future Fork n' Film event of your choice, we're happy to accommodate this as well. Just let us know and we'll take care of the rest.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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