Re: Fork n' Film Portland Reservation - Important Announcement

Dear Dakota,

Thank you for your continued patience. We want to say how truly sorry we are for the continued delay. We understand how frustrating and stressful this has likely been, and we genuinely regret the time this has taken.

We recognize that this has been an ongoing matter and truly appreciate the time you have taken to follow up. While we are still working through processing refunds and cannot provide an exact date, please know your refund remains a priority and has not been forgotten.

We understand how important this is and regret that completing it is taking longer than expected. Our team is actively working to finalize refunds and will reach out as soon as processing is complete.

We appreciate your continued patience as we work to bring this to resolution.

Warm regards,

The Fork n' Film Team

On Sat, Feb 21, 2026 at 11:23 PM Dakota Casanova <dakotamcnab457@gmail.com> wrote:

Hello,

   I wanted to reach out once again about my refund. It’s been three months since I was asked to be patient and four months since the request. This is irritating and terrible how this is being handled. Is there a timeline to the refund? 

On Fri, Nov 14, 2025 at 15:38 Fork Film <portland@forknfilm.com> wrote:

Dear Dakota,

We completely understand your concern and sincerely apologize that your refund hasn’t been finalized yet. We’re still working through a high number of refunds and truly appreciate how patient you’ve been throughout this process.

Your refund is in our system and will be processed as soon as it reaches the front of the queue. We’ll send confirmation and a copy of your refund receipt right away once it’s complete.

We’re very sorry for the extended delay and appreciate your continued understanding.

Warmly,

The Fork n’ Film Team

On Thu, Nov 13, 2025 at 11:27 AM Dakota Casanova <dakotamcnab457@gmail.com> wrote:

Good morning,

 

    I wanted to reach out because it’s been several weeks since the communication about our refund. Is there any update on this? We still have not received our refund yet. 

Thank you for your time,

    Dakota Lopez Casanova 

On Thu, Oct 23, 2025 at 12:06 Fork Film <portland@forknfilm.com> wrote:

Hi Dakota,

Thank you so much for your message, and I truly appreciate you sharing your concerns with such honesty. I’m deeply sorry for the stress this situation has caused—especially when this was meant to be a joyful experience for you and your family.

I’ve noted your refund request and will make sure it’s processed as soon as possible. At the moment, refunds are taking a bit longer than usual due to the high volume of cancellations, and while I don’t have a specific timeframe to share just yet, I’ll keep you updated so you’re never left wondering.

We’re incredibly grateful that you chose Fork N Film, and I want you to know that your safety, comfort, and trust mean everything to us. If you ever decide to join us in the future, I’d love to personally ensure your experience feels safe, welcoming, and magical from start to finish.

Sending warmth and gratitude your way.

Best,
Amanda

On Wed, Oct 22, 2025 at 4:35 PM Dakota Casanova <dakotamcnab457@gmail.com> wrote:

Hello, 

I tried to call yesterday after missing a call regarding our reservation for the 24th but reached the voicemail. I left a message saying that we would like to see if it is possible to just get a refund at this time. We are a hispanic family and were already concerned about going downtown in this political climate. At this point it seems to be escalating so we are concerned about the racial profiling and violence increasing to the point we don’t know how safe it will be when we will be given to reschedule. If it’s absolutely not possible then we understand and still love the idea of this event, we would just have to figure it out. We are sad it’s being rescheduled but understand things happen. You can give me a call at any point after 8am PST on 10/24 at 813-847-7801 or reply to this email at any point. 

Thank you! Have a wonderful day,

      Dakota Lopez Casanova 

On Tue, Oct 21, 2025 at 05:25 Fork n' Film Portland <portland@forknfilm.com> wrote:

Dear Fork n’ Film Portland Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we&‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Important Announcement Dear Fork n’ Film Portland Guests,   We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.   After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.   This affects your ticket for The Nightmare Before Christmas in Portland. We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.   Our team will be calling you within the week to assist with rescheduling your event.   Please disregard the previous email, as it was intended for our guests in New York City. We sincerely apologize for the oversight and any confusion it may have caused.   We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.   With gratitude, The Fork n’ Film Team

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