Re: Reservation

On Fri, Aug 28, 2026 at 8:21 PM, Augustine Lara

<augustine.lara75@yahoo.com> wrote:

Hello i am writing this email as part of a thread I opened up due to one of my shows being canceled almost a year ago. As I was waiting for the show to be rescheduled it never happened and now I see the san Francisco location has been closed , I was given a code to use at any location to use since I was not given a refund but the code is invalid.  Im reaching out because I want to see if i am going to now receive a full refund or another code.
Please respond as this message is urgent since I spent almost 400$ and the movie the nightmare before christmas has not yet been rescheduled.
Thank you

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On Tue, Nov 25, 2025 at 3:04 PM, Fork n' Film

<info@forknfilm.com> wrote:

Hi Augustine!

Thank you so much for reaching out. We do not have the new spooky movie dates announced just yet, but they will be coming soon. As soon as they are finalized, we will make sure to share them across all channels. Thank you so much for your patience and understanding here. We cannot wait to make it up to you soon!

Warmly,
Victoria
Customer Support

On Sun, Nov 23, 2025 at 4:22 PM Augustine Lara <augustine.lara75@yahoo.com> wrote:

Good afternoon
Just wanted to ask if there were any upcoming dates for the spooky movies that were previously canceled? I want to use my tickets but want to wait to see if any more movies will soon be announced?
Please let me knoe
Thank you

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On Fri, Oct 17, 2025 at 3:35 PM, Fork n' Film

<info@forknfilm.com> wrote:

Hi Augustine,

Thank you so much for your understanding. Attached is a coupon code for two VIP tickets. This code does not expire and can be used for any future show and location! We are happy to circle back with you as soon as Spooky Spring Break tickets go live!

Coupon Code: VDAUGUSTINELARA

Please do not hesitate to reach out if you have any trouble redeeming your code.

Warmly,

Victoria

Customer Support

On Fri, Oct 17, 2025 at 11:23 AM Augustine Lara <augustine.lara75@yahoo.com> wrote:

Hello,
Yes I would love to be upgraded to vip! And spring break times work perfectly for me also, please keep me updated on dates and times so I could book and plan accordingly,
Thank yoy again and can't wait to visit!!

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On Thu, Oct 16, 2025 at 12:08 PM, Fork n' Film

<info@forknfilm.com> wrote:

Hi there,

Thank you so much for touching base here. Although dates are still being confirmed for The Nightmare Before Christmas, we’re excited to share that we’ll be bringing back all of our Halloween favorites for Spooky Spring Break next year! (TBA February–April)

We’d absolutely love for you to join us then, and as a thank-you for your patience, we’ll be happy to upgrade your tickets to VIP so you can experience the magic in the best way possible.

Please know we genuinely regret any inconvenience this may have caused, and we’d love the chance to make it right. Let me know if I can process the credit upgrade for you so you can reschedule for a date, time, or film that works best for you!

Looking forward to hearing from you!

Warmly,
Victoria
Customer Support

On Wed, Oct 15, 2025 at 7:12 PM Augustine Lara <augustine.lara75@yahoo.com> wrote:

Hello,

I received an email that your location would be closing for a few weeks to do a few upgrades.

I have a reservation for this Sunday 10-19-25 at 130pm in San Francisco, is this show still going to happen? If not will i receive a refund or are you guys only allowing a rescheduling? I specifically booked for the nightmare before christmas and have no interest in any of the other shows that are upcoming at the moment. Please advise next steps 

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