Re: Fork n' Film NYC Reservation - Important Announcement

Another two months has passed. Can I have my money refunded now?

Rachel Tarzia, Esq.

(908) 531-2168

Rtarzia6@outlook.com 

 

From: Fork Film <newyork@forknfilm.com>
Date: Thursday, November 20, 2025 at 5:43 PM
To: Rachel Tarzia <rtarzia6@outlook.com>
Subject: Re: Fork n' Film NYC Reservation - Important Announcement

Hi Rachel,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records. Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,
Victoria
Customer Support

On Thu, Nov 20, 2025 at 8:47 AM Rachel Tarzia <rtarzia6@outlook.com> wrote:

Why is there a delay processing my refund? It has been over a month since this event was cancelled. This is an unreasonable delay. 

Rachel Tarzia, Esq.

(908) 531-2168

Rtarzia6@outlook.com 

 

From: Fork Film <newyork@forknfilm.com>
Date: Tuesday, November 11, 2025 at 1:39 PM
To: Rachel Tarzia <rtarzia6@outlook.com>
Subject: Re: Fork n' Film NYC Reservation - Important Announcement

Hi Rachel, I completely understand how disappointing these delays have been, and I want to reassure you that your refund remains active in our system and is being closely monitored.

Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warm Regards,

The Fork n’ Film Team

On Tue, Nov 11, 2025 at 6:20 AM Rachel Tarzia <rtarzia6@outlook.com> wrote:

What is the status of my refund?

Rachel Tarzia, Esq.

(908) 531-2168

Rtarzia6@outlook.com 

 

From: Fork Film <newyork@forknfilm.com>
Date: Wednesday, October 15, 2025 at 1:50 PM
To: Rachel Tarzia <rtarzia6@outlook.com>
Subject: Re: Fork n' Film NYC Reservation - Important Announcement

Hi Rachel,

I want to sincerely apologize for the inconvenience caused by this cancellation.

I’ve added your refund request to our queue, and while we’re currently
experiencing a high volume of requests, please know that your refund
is absolutely in progress. I’ll continue to follow up and keep you
updated every step of the way.

Despite everything, I truly hope we’ll have the chance to welcome you
back in the future and give you the magical Fork n' Film experience
you originally planned for. You deserve that, and we’d be honored to
make it right. If you happen to change your mind and prefer to
reschedule, please let us know and we will make it happen.

Warmly,
Victoria


On Wed, Oct 15, 2025 at 7:37 AM Rachel Tarzia <rtarzia6@outlook.com> wrote:
>
> In light of the cancellation, I would like a refund for my order.
>
> Thank you,
>
> Rachel Tarzia, Esq.
>
> (908) 531-2168
>
> Rtarzia6@outlook.com
>
>
>
> From: Fork n' Film <newyork@forknfilm.com>
> Date: Tuesday, October 14, 2025 at 9:13 PM
> To: Rachel Tarzia <rtarzia6@outlook.com>
> Subject: Fork n' Film NYC Reservation - Important Announcement
>
> Dear Fork n’ Film Guests, We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences. After much consideration, we’ve ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌
> Can't see this message? View in browser
>
>
> Important Announcement
>
> Dear Fork n’ Film Guests,
>
>
>
> We want to thank you for being part of the Fork n’ Film family. Your support means everything to us, and it’s because of guests like you that we’ve been able to create unforgettable movie-and-dining experiences.
>
>
>
> After much consideration, we’ve made the difficult decision to temporarily pause shows for the next few weeks. This short break will allow our team to upgrade our production, refine our holiday menus, and strengthen operations so that every detail of your next visit is nothing short of exceptional in time for the holidays.
>
>
>
> We understand this news may be disappointing, and we’re truly sorry for any inconvenience it may cause.
>
>
>
> Our team will be calling you within the next few days to assist with rescheduling your event. We’re also excited to share our upcoming Fork n’ Film Holiday lineup! Below is a list of available showtimes for your review.
>
>
>
> Polar Express
>
> 11/28/25 - 6:30PM
> 11/29/25 - 1:30PM
> 11/29/25 - 6:30PM
> 11/30/25 - 1:30PM
> 11/30/25 - 6:30PM
>
>
>
> Grinch
>
> 12/13/25 - 1:30PM
> 12/13/25 - 6:30PM
> 12/14/25 - 1:30PM
> 12/14/25 - 6:30PM
>
>
>
> Elf
>
> 12/19/25 - 6:30PM
> 12/21/25 - 1:30PM
> 12/21/25 - 6:30PM
> 12/26/25 - 6:30PM
> 12/27/25 - 1:30PM
> 12/27/25 - 6:30PM
> 12/28/25 - 1:30PM
> 12/28/25 - 6:30PM
> 1/2/26 - 6:30PM
> 1/3/26 - 1:30PM
> 1/3/26 - 6:30PM
> 1/4/26 -1:30PM
> 1/4/26 - 6:30PM
>
>
>
> We deeply appreciate your patience and understanding as we take this time to come back stronger for you. We can’t wait to welcome you back soon and share everything we’ve been working on.
>
>
>
> With gratitude,
>
> The Fork n’ Film Team
>
>
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