Re: Cloudy with the chance of meatballs

Hi Jazmin,

I added a note to your reservation for Coco regarding your upgraded experience. 

I completely understand that your first experience with Fork n' Film did not live up to your expectations, but unfortunately, our policy does not allow complimentary tickets in this situation. I truly apologize for the disappointment. 

If there is anything else I can help you with, please let me know. We look forward to hosting you this May!

Warm regards,

Sierra 

On Wed, Mar 18, 2026 at 7:54 PM Jazzy <jazzy42208@gmail.com> wrote:

Hi Sierra, 

Thank you for getting back to me. I would kindly appreciate that. I apologize for not reading the fine print on refunds would you by any chance be able to accommodate me for one or two free tickets? 

On Wed, Mar 18, 2026 at 7:17 PM Fork n' Film <info@forknfilm.com> wrote:

Hello Jazmin,

Thanks for reaching back out, and I apologize for the delayed response. Unfortunately, we have a strict non-refundable policy that all guests agree to when purchasing tickets. 

I can see that you recently purchased some tickets to Coco this May, and I would be happy to leave a note on your reservation so our team can provide you with extra special treatment. If there is anything else we can help you with, please let us know!

Warm regards,

Sierra

On Wed, Feb 25, 2026 at 1:31 PM Jazzy <jazzy42208@gmail.com> wrote:

To whom it may concern, 

I’m writing yet again since my previous emails has never been responded to. I’m writing because I would like some sort of refund for my previous experience that wasn’t good at all. I find these tickets extremely over priced and the seating arrangements is far from comfortable. Many of us love the idea behind it and it should be a great experience but that was the case for me and my daughter. Please reach out as soon as possible. 

Thank you,

Jazmin 

On Thu, Dec 4, 2025 at 3:25 PM Jazzy <jazzy42208@gmail.com> wrote:

I’m just following up on this since it’s been some time and I see emails about free tickets however I wasn’t compensated for my unpleasant experience or even offered another movie. 

On Wed, Apr 16, 2025 at 3:31 PM Jazzy <jazzy42208@gmail.com> wrote:

Is there anything that can be done ? Other than an apology? 

On Tue, Apr 8, 2025 at 4:33 PM Fork n' Film <info@forknfilm.com> wrote:

Hi Jazzy,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that it did not meet your expectations.

At Fork n’ Film, we’re committed to creating unique and memorable experiences for all our guests, and it’s disappointing to learn that we missed the mark during your visit. Your feedback is incredibly valuable and will be shared with our team to help us improve and ensure a better experience moving forward.

We truly appreciate your honesty and the opportunity to learn from your experience. If there’s anything further you’d like to share or if we can assist you in any way, please don’t hesitate to reach out.

Warmly,
Stephanie

On Sun, Apr 6, 2025 at 10:21 AM Jazzy <jazzy42208@gmail.com> wrote:

To whom it may concern,

I’m extremely disappointed with the seating  arrangement and the false advertising paying nearly $400 is not worth it one bit. I rather spend money to Ipic theater where I can sit my ass comfortable for $50 and get food service while I’m at it. The chairs are extremely uncomfortable I’m suppose to sit here for two hours with disgusting popcorn. I would never want any of my family or friends to purchase tickets for this kind of experience, what was meant to be an exciting experience for me seems to be a nightmare. I would like to know what can be done for me in this situation.