[CS-T1] matthew_marko@yahoo.com — keeps trying to book a cancelled show

Someone · 5/29/2026, 12:27:49 PM

Tier 1 (real code, real problem)

Customer email: matthew_marko@yahoo.com
Feedback (2026-05-13): "My reshedule code kept saying mis applied. Ive emailed twice about it and haven't heard bsck"

What they have:
• 2 valid codes: MATTHEWMARKO + ADMATTHEWMARKO
• Code value: $409.98
• ADMATTHEWMARKO is city-locked to New York

What went wrong: tried to book Lilo & Stitch NYC May 24 (which was cancelled) 9 separate times. The cancelled show now renders an unambiguous "this show was cancelled" page (commit 1a7ae17) but matthew didn't see that fix.

Recommended response: apologise for the delayed reply. Tell him May 24 NYC Lilo & Stitch was cancelled — he likely received a credit email but kept trying that exact date. He can use MATTHEWMARKO on any NYC show (it's not reschedule-page-restricted), or ADMATTHEWMARKO on any NYC show. Send him the list of upcoming NYC dates.